-80
NPS
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Brand Page
City of dallas
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About City of dallas' Brand
Brand at a Glance
10%
Customer Loyalty
2.7/5
Product Quality
3/5
Pricing
2.7/5
Customer Service
City of dallas NPS
City of dallas's Net Promoter Score (NPS) is a -80 with 0% Promoters, 20% Passives, and 80% Detractors. Net Promoter Score tracks whether City of dallas's customers would recommend using the product based on a scale of -100 to 100.
City of dallas Overall NPS
| 0% | Promoters |
|---|---|
| 20% | Passives |
| 80% | Detractors |
City of dallas NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2022 0 | Aug 2022 | 0 |
Oct 2022 -50 | Oct 2022 | -50 |
Jan 2024 -66 | Jan 2024 | -66 |
Jan 2026 -75 | Jan 2026 | -75 |
Feb 2026 -80 | Feb 2026 | -80 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
City of dallas Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of City of dallas users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
City of dallas Product Quality
2.7/5
City of dallas has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock City of dallas' overall Product Quality score rated by its users and customers.
City of dallas Product Information
City of dallas’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Website
- http://dallascityhall.com
- Company Size
- 10,000+ Employees
City of dallas Pricing
City of dallas ROI & Value For Money
3/5
City of dallas has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock City of dallas' overall ROI score rated by its users and customers.
City of dallas Customer Satisfaction (CSAT)
City of dallas Customer Satisfaction (CSAT) Score
50 / 100
City of dallas has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
City of dallas Customer Service
2.7/5
City of dallas has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock City of dallas' overall Customer Service score rated by its users and customers.
About City of dallas's Customer Service
Website
http://dallascityhall.com
City of dallas as an Employer
Consumer vs. Employees
City of dallas scored a -80 for Net Promoter Score and a -11 for Employee Net Promoter Score. NPS gauges how likely a customer of City of dallas would recommend the brand to a friend. ENPS measures how likely City of dallas employees would recommend working at City of dallas to a friend.
Net Promoter Score
-80
NPS Score
| 0% | Promoters |
|---|---|
| 20% | Passive |
| 80% | Detractors |
Employee Net Promoter Score
-11
eNPS Score
| 33% | Promoters |
|---|---|
| 23% | Passive |
| 44% | Detractors |
