-6
NPS
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CityMD
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About CityMD's Brand
Brand at a Glance
71%
Customer Loyalty
2.8/5
Product Quality
2.9/5
Pricing
3/5
Customer Service
CityMD CMO
CityMD NPS
CityMD's Net Promoter Score (NPS) is a -6 with 42% Promoters, 10% Passives, and 48% Detractors. Net Promoter Score tracks whether CityMD's customers would recommend using the product based on a scale of -100 to 100.
CityMD Overall NPS
| 42% | Promoters |
|---|---|
| 10% | Passives |
| 48% | Detractors |
CityMD NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2023 7 | Oct 2023 | 7 |
Nov 2023 7 | Nov 2023 | 7 |
Jan 2024 5 | Jan 2024 | 5 |
Feb 2024 0 | Feb 2024 | 0 |
Jun 2024 -2 | Jun 2024 | -2 |
Aug 2024 -7 | Aug 2024 | -7 |
Dec 2024 -5 | Dec 2024 | -5 |
Jan 2025 -5 | Jan 2025 | -5 |
Mar 2025 -7 | Mar 2025 | -7 |
Jun 2025 -5 | Jun 2025 | -5 |
Jul 2025 -6 | Jul 2025 | -6 |
Jan 2026 -8 | Jan 2026 | -8 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
CityMD NPS by Gender
Male customers rated CityMD's NPS 11 points higher than Female customers.
Male
17
CityMD's NPS was rated 17 by Male customers on Comparably.
50%
Promoters
17%
Passives
33%
Detractors
Female
6
CityMD's NPS was rated 6 by Female customers on Comparably.
47%
Promoters
12%
Passives
41%
Detractors
CityMD NPS by Ethnicity
CityMD's NPS was rated the highest by African American/Black customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -9 | Caucasian | -9 |
African American/Black 100 | African American/Black | 100 |
Other -34 | Other | -34 |
CityMD NPS by Age
CityMD's NPS was rated the highest by customers ages 61-65, and the lowest by customers ages 66+.
CityMD NPS by Usage
CityMD's NPS was rated the highest by customers who have used CityMD's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 57 | 1 to 2 Years | 57 |
2 to 5 Years -12 | 2 to 5 Years | -12 |
5 to 10 Years -20 | 5 to 10 Years | -20 |
CityMD Customer Reviews
Out of the 4 CityMD customer reviews 3 were positive and 1 was constructive. CityMD customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
CityMD Customer Loyalty
71%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
71% of CityMD users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
CityMD Customer Loyalty Score by Gender
Male customers rated CityMD's Customer Loyalty score 1% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of CityMD.
Male
85%
Yes
Female
84%
Yes
CityMD Customer Loyalty Score by Ethnicity
CityMD's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of CityMD.
78
out of 100
Caucasian
100
out of 100
African American/Black
85
out of 100
Other
CityMD Customer Loyalty Score by Age
CityMD's Customer Loyalty score was rated the highest by customers ages 46-50, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of CityMD.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 78% | 31-35 | 78% |
46-50 100% | 46-50 | 100% |
56-60 70% | 56-60 | 70% |
61-65 100% | 61-65 | 100% |
66+ 78% | 66+ | 78% |
CityMD Customer Loyalty Score by Usage
CityMD's Customer Loyalty score was rated the highest by customers who have used CityMD's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
CityMD Customer Loyalty Score by Industry
CityMD's Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
CityMD Product Quality
2.8/5
CityMD has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
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CityMD Product Information
CityMD’s product quality score is a 2.8 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated CityMD's product the highest.
- Website
- http://citymd.com
- Company Size
- 1,001-5,000 Employees
Industry
Healthcare
Quick Insights into CityMD Product Quality
CityMD's Product Quality score was rated highest by customers ages 61-65, and rated lowest by customers ages 66+.
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Ranked CityMD Product Quality the Highest
Ranked CityMD Product Quality the Lowest
CityMD Product Quality Score by Gender
Male customers rated CityMD's Product Quality score 0.1 stars higher than Female customers.
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Male
3.3/5
Female
3.2/5
CityMD Product Quality Score by Ethnicity
CityMD's Product Quality score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of CityMD.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.4 | Caucasian | 3.4 |
African American/Black 4.7 | African American/Black | 4.7 |
Other 2 | Other | 2 |
CityMD Product Quality Score by Age
CityMD's Product Quality score was rated the highest by customers ages 61-65, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of CityMD.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 4.1 | 31-35 | 4.1 |
46-50 3.5 | 46-50 | 3.5 |
56-60 2 | 56-60 | 2 |
61-65 5 | 61-65 | 5 |
66+ 1.5 | 66+ | 1.5 |
CityMD Product Quality Score by Usage
CityMD's Product Quality score was rated the highest by customers who have used CityMD's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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CityMD Product Quality Score by Industry
CityMD's Product Quality score was rated 3.5 stars by both Healthcare, Hospitals and Medicine and Tech industry customers.
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CityMD Pricing
CityMD ROI & Value For Money
2.9/5
CityMD has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
Sign Up to unlock CityMD's overall ROI score rated by its users and customers.
CityMD Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry. The users from the Tech industry think that they had the lowest ROI from CityMD.
Quick Insights into CityMD ROI
CityMD's ROI score was rated highest by customers ages 61-65, and rated lowest by customers ages 66+.
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Ranked CityMD ROI the Highest
Ranked CityMD ROI the Lowest
CityMD ROI Score by Gender
Male customers rated CityMD's ROI score 0.7 stars higher than Female customers.
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Male
3.7/5
Female
3/5
CityMD ROI Score by Ethnicity
CityMD's ROI score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of CityMD.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
African American/Black 4.6 | African American/Black | 4.6 |
Other 2 | Other | 2 |
CityMD ROI Score by Age
CityMD's ROI score was rated the highest by customers ages 61-65, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full ROI by Age data of CityMD.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 3.9 | 31-35 | 3.9 |
46-50 3.5 | 46-50 | 3.5 |
56-60 2 | 56-60 | 2 |
61-65 4.6 | 61-65 | 4.6 |
66+ 1.5 | 66+ | 1.5 |
CityMD ROI Score by Usage
CityMD's ROI score was rated the highest by customers who have used CityMD's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
CityMD ROI Score by Industry
CityMD's ROI score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
CityMD Customer Satisfaction (CSAT)
CityMD Customer Satisfaction (CSAT) Score
47 / 100
CityMD has an overall Customer Satisfaction score of 47 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
30%
Satisfied
17%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
4%
Very Dissatisfied
43%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into CityMD Customer Satisfaction
CityMD's Customer Satisfaction score was rated highest by customers ages 31-35, and rated lowest by customers ages 66+.
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Ranked CityMD Customer Satisfaction the Highest
Ranked CityMD Customer Satisfaction the Lowest
CityMD Customer Satisfaction Score by Gender
Male customers rated CityMD's Customer Satisfaction score 21 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of CityMD.
80 / 100
MaleVery Satisfied | 40% | |
|---|---|---|
Satisfied | 40% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 20% |
59 / 100
FemaleVery Satisfied | 47% | |
|---|---|---|
Satisfied | 12% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 41% |
CityMD Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
CityMD's Customer Satisfaction (CSAT) score was rated 67% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of CityMD.
67 / 100
Very Satisfied
50%
Satisfied
17%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
CSAT according to African American/Black
CityMD's Customer Satisfaction (CSAT) score was rated 100% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of CityMD.
100 / 100
Very Satisfied
75%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
CityMD's Customer Satisfaction (CSAT) score was rated 33% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of CityMD.
33 / 100
Very Satisfied
16%
Satisfied
17%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
CityMD Customer Satisfaction Score by Age
CityMD's Customer Satisfaction score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of CityMD.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 100% | |||||||||||||||
| 46-50 | 67% | |||||||||||||||
| 56-60 | 33% | |||||||||||||||
| 61-65 | 100% | |||||||||||||||
| 66+ | 0% |
CityMD Customer Satisfaction Score by Usage
CityMD's Customer Satisfaction score was rated the highest by customers who have used CityMD's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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CityMD Customer Satisfaction Score by Industry
CityMD's Customer Satisfaction score was rated 67 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "CityMD Customer Satisfaction Score by Industry",
"text": "CityMD's Customer Satisfaction score was rated 67 points by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 67,
"stars": 0,
"csatScore": 67,
"text": "CityMD's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 67
}
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}CityMD Customer Service
3/5
CityMD has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock CityMD's overall Customer Service score rated by its users and customers.
About CityMD's Customer Service
Website
http://citymd.com
Quick Insights into CityMD Customer Service
CityMD's Customer Service score was rated highest by African American/Black customers, and rated lowest by customers ages 66+.
Sign Up to unlock insights into how customers have ranked CityMD's Customer Service score.
Ranked CityMD Customer Service the Highest
Ranked CityMD Customer Service the Lowest
CityMD Customer Service Score by Gender
Male customers rated CityMD's Customer Service score 0.3 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of CityMD.
Male
3.6/5
Female
3.3/5
CityMD Customer Service Score by Ethnicity
CityMD's Customer Service score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of CityMD.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.4 | Caucasian | 3.4 |
African American/Black 5 | African American/Black | 5 |
Other 2 | Other | 2 |
CityMD Customer Service Score by Age
CityMD's Customer Service score was rated the highest by customers ages 61-65, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of CityMD.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 4.1 | 31-35 | 4.1 |
46-50 3.5 | 46-50 | 3.5 |
56-60 2 | 56-60 | 2 |
61-65 4.8 | 61-65 | 4.8 |
66+ 1.5 | 66+ | 1.5 |
CityMD Customer Service Score by Usage
CityMD's Customer Service score was rated the highest by customers who have used CityMD's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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CityMD Customer Service Score by Industry
CityMD's Customer Service score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.
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CityMD as an Employer
Consumer vs. Employees
CityMD scored a -6 for Net Promoter Score and a -27 for Employee Net Promoter Score. NPS gauges how likely a customer of CityMD would recommend the brand to a friend. ENPS measures how likely CityMD employees would recommend working at CityMD to a friend.
Net Promoter Score
-6
NPS Score
| 42% | Promoters |
|---|---|
| 10% | Passive |
| 48% | Detractors |
Employee Net Promoter Score
-27
eNPS Score
| 28% | Promoters |
|---|---|
| 17% | Passive |
| 55% | Detractors |
