100
NPS
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Brand Page
Civic
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About Civic's Brand
Civic Secures & Protects Identities. Our blockchain based ecosystem gives businesses and individuals the tools to control and protect identities.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
3.7/5
Pricing
5/5
Customer Service
Civic NPS
Civic's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Civic's customers would recommend using the product based on a scale of -100 to 100.
Civic Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Civic NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 100 | Aug 2020 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Civic Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Civic users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Civic Product Quality
5/5
Civic has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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Civic Product Information
Civic’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- https://www.civic.com/
- Company Size
- 11-50 Employees
Industry
Tech
Enterprise
SaaS
Civic Pricing
Civic ROI & Value For Money
3.7/5
Civic has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Civic's overall ROI score rated by its users and customers.
Civic Customer Service
5/5
Civic has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Civic's Customer Service
Address
540 Bryant St, Palo Alto, CA 94301
Website
https://www.civic.com/
Phone Number
304-345-1500
Civic's Social Links
Civic as an Employer
3.7/5
Civic has a 3.7/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
Civic scored a 100 for Net Promoter Score and a 67 for Employee Net Promoter Score. NPS gauges how likely a customer of Civic would recommend the brand to a friend. ENPS measures how likely Civic employees would recommend working at Civic to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
67
eNPS Score
| 67% | Promoters |
|---|---|
| 33% | Passive |
| 0% | Detractors |
