60
NPS
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Civic Financial Services
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About Civic Financial Services' Brand
CIVIC Financial Services is a private money lender, specializing in the financing of non-owner occupied residential investment properties. CIVIC is committed to creating a workplace where our people thrive, which translates into a culture of inclusion, recognition, and success for our teammates and clients alike.
Brand at a Glance
87%
Customer Loyalty
3.8/5
Product Quality
3.8/5
Pricing
3.8/5
Customer Service
Civic Financial Services NPS
Civic Financial Services's Net Promoter Score (NPS) is a 60 with 80% Promoters, 0% Passives, and 20% Detractors. Net Promoter Score tracks whether Civic Financial Services's customers would recommend using the product based on a scale of -100 to 100.
Civic Financial Services Overall NPS
| 80% | Promoters |
|---|---|
| 0% | Passives |
| 20% | Detractors |
Civic Financial Services NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2021 100 | Mar 2021 | 100 |
Feb 2022 50 | Feb 2022 | 50 |
Apr 2024 60 | Apr 2024 | 60 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Civic Financial Services Customer Loyalty
87%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
87% of Civic Financial Services users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Civic Financial Services Product Quality
3.8/5
Civic Financial Services has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Civic Financial Services' overall Product Quality score rated by its users and customers.
Civic Financial Services Product Information
Civic Financial Services’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- https://www.civicfs.com
- Company Size
- 501-1,000 Employees
Industry
Banking and Financial Services
Civic Financial Services Pricing
Civic Financial Services ROI & Value For Money
3.8/5
Civic Financial Services has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Civic Financial Services Customer Satisfaction (CSAT)
Civic Financial Services Customer Satisfaction (CSAT) Score
50 / 100
Civic Financial Services has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Civic Financial Services Customer Service
3.8/5
Civic Financial Services has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Civic Financial Services' overall Customer Service score rated by its users and customers.
About Civic Financial Services's Customer Service
Address
2015 Manhattan Beach Blvd Ste 106, Redondo Beach, CA 90278
Website
https://www.civicfs.com
Phone Number
(877) 472-4842
Civic Financial Services's Social Links
Civic Financial Services as an Employer
4.9/5
Civic Financial Services has a 4.9/5 stars for its overall company culture rated by their employees
top
5%
CEO of Civic Financial Services
In the Top 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Civic Financial Services scored a 60 for Net Promoter Score and a 89 for Employee Net Promoter Score. NPS gauges how likely a customer of Civic Financial Services would recommend the brand to a friend. ENPS measures how likely Civic Financial Services employees would recommend working at Civic Financial Services to a friend.
Net Promoter Score
60
NPS Score
| 80% | Promoters |
|---|---|
| 0% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
89
eNPS Score
| 91% | Promoters |
|---|---|
| 7% | Passive |
| 2% | Detractors |
