-100
NPS
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Civis Analytics
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About Civis Analytics' Brand
Civis technology helps organizations use their person-level data to make smarter, faster decisions that drive real results.
Brand at a Glance
10%
Customer Loyalty
2.5/5
Product Quality
2.5/5
Pricing
2.5/5
Customer Service
Civis Analytics NPS
Civis Analytics's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Civis Analytics's customers would recommend using the product based on a scale of -100 to 100.
Civis Analytics Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Civis Analytics NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2022 -100 | Dec 2022 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Civis Analytics Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Civis Analytics users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Civis Analytics Product Quality
2.5/5
Civis Analytics has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Civis Analytics' overall Product Quality score rated by its users and customers.
Civis Analytics Product Information
Civis Analytics’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Company Size
- 51-200 Employees
Industry
Tech
Analytics
Big Data
SaaS
Civis Analytics Pricing
Civis Analytics ROI & Value For Money
2.5/5
Civis Analytics has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Civis Analytics' overall ROI score rated by its users and customers.
Civis Analytics Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Civis Analytics Customer Service
2.5/5
Civis Analytics has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Civis Analytics' overall Customer Service score rated by its users and customers.
About Civis Analytics's Customer Service
Address
200 W Monroe St, Chicago, IL 60606
Website
http://www.civisanalytics.com/
Civis Analytics as an Employer
3.3/5
Civis Analytics has a 3.3/5 stars for its overall company culture rated by their employees
bottom
35%
Consumer vs. Employees
Civis Analytics scored a -100 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Civis Analytics would recommend the brand to a friend. ENPS measures how likely Civis Analytics employees would recommend working at Civis Analytics to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 20% | Promoters |
|---|---|
| 60% | Passive |
| 20% | Detractors |
