-34
NPS
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Brand Page
Civitas Learning
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About Civitas Learning's Brand
"Civitas Learning offers a cloud-based, predictive analytics platform that delivers insights to the frontlines of education."
Brand at a Glance
55%
Customer Loyalty
2.6/5
Product Quality
2.6/5
Pricing
1.5/5
Customer Service
Civitas Learning NPS
Civitas Learning's Net Promoter Score (NPS) is a -34 with 33% Promoters, 0% Passives, and 67% Detractors. Net Promoter Score tracks whether Civitas Learning's customers would recommend using the product based on a scale of -100 to 100.
Civitas Learning Overall NPS
| 33% | Promoters |
|---|---|
| 0% | Passives |
| 67% | Detractors |
Civitas Learning NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 100 | Feb 2022 | 100 |
Sep 2022 0 | Sep 2022 | 0 |
Dec 2023 -33 | Dec 2023 | -33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Civitas Learning Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Civitas Learning users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Civitas Learning Product Quality
2.6/5
Civitas Learning has an overall Product Quality score of 2.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Civitas Learning's overall Product Quality score rated by its users and customers.
Civitas Learning Product Information
Civitas Learning’s product quality score is a 2.6 out of 5 as rated by its users and customers.
- Company Size
- 11-50 Employees
Industry
Tech
Analytics
Big Data
Education
Civitas Learning Pricing
Civitas Learning ROI & Value For Money
2.6/5
Civitas Learning has a value for money and ROI score of 2.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Civitas Learning's overall ROI score rated by its users and customers.
Civitas Learning Customer Satisfaction (CSAT)
Civitas Learning Customer Satisfaction (CSAT) Score
33 / 100
Civitas Learning has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Civitas Learning Customer Service
1.5/5
Civitas Learning has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Civitas Learning's overall Customer Service score rated by its users and customers.
About Civitas Learning's Customer Service
Address
100 Congress Ave, Ste 300, Austin, TX 78701
Website
http://www.civitaslearning.com
Phone Number
512-692-7175
Civitas Learning's Social Links
Civitas Learning as an Employer
3.5/5
Civitas Learning has a 3.5/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
Civitas Learning scored a -34 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Civitas Learning would recommend the brand to a friend. ENPS measures how likely Civitas Learning employees would recommend working at Civitas Learning to a friend.
Net Promoter Score
-34
NPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
