57
NPS
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CJ Corporation
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About CJ Corporation's Brand
CJ Corp. is a holding company which engages in managing investments.
Brand at a Glance
79%
Customer Loyalty
4.2/5
Product Quality
3.5/5
Pricing
3.5/5
Customer Service
CJ Corporation NPS
CJ Corporation's Net Promoter Score (NPS) is a 57 with 71% Promoters, 15% Passives, and 14% Detractors. Net Promoter Score tracks whether CJ Corporation's customers would recommend using the product based on a scale of -100 to 100.
CJ Corporation Overall NPS
| 71% | Promoters |
|---|---|
| 15% | Passives |
| 14% | Detractors |
CJ Corporation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2020 100 | Oct 2020 | 100 |
Jul 2022 100 | Jul 2022 | 100 |
Jan 2023 100 | Jan 2023 | 100 |
Mar 2023 75 | Mar 2023 | 75 |
Jul 2023 83 | Jul 2023 | 83 |
Feb 2024 57 | Feb 2024 | 57 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
CJ Corporation Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of CJ Corporation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
CJ Corporation Product Quality
4.2/5
CJ Corporation has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock CJ Corporation's overall Product Quality score rated by its users and customers.
CJ Corporation Product Information
CJ Corporation’s product quality score is a 4.2 out of 5 as rated by its users and customers.
- Website
- http://www.cj.net/
- Company Size
- 11-50 Employees
Industry
Fashion and Beauty
Ecommerce and Marketplaces
CJ Corporation Pricing
CJ Corporation ROI & Value For Money
3.5/5
CJ Corporation has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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CJ Corporation Customer Satisfaction (CSAT)
CJ Corporation Customer Satisfaction (CSAT) Score
100 / 100
CJ Corporation has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
75%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
CJ Corporation Customer Service
3.5/5
CJ Corporation has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About CJ Corporation's Customer Service
Website
http://www.cj.net/
Phone Number
+82 2-726-8114
CJ Corporation as an Employer
Consumer vs. Employees
CJ Corporation scored a 57 for Net Promoter Score and a -8 for Employee Net Promoter Score. NPS gauges how likely a customer of CJ Corporation would recommend the brand to a friend. ENPS measures how likely CJ Corporation employees would recommend working at CJ Corporation to a friend.
Net Promoter Score
57
NPS Score
| 71% | Promoters |
|---|---|
| 15% | Passive |
| 14% | Detractors |
Employee Net Promoter Score
-8
eNPS Score
| 25% | Promoters |
|---|---|
| 42% | Passive |
| 33% | Detractors |
