-10
NPS
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Claire's Stores
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About Claire's Stores' Brand
Claire's is a retailer of accessories and jewelries.
Brand at a Glance
66%
Customer Loyalty
3.2/5
Product Quality
3/5
Pricing
3.3/5
Customer Service
Claire's Stores NPS
Claire's Stores's Net Promoter Score (NPS) is a -10 with 35% Promoters, 20% Passives, and 45% Detractors. Net Promoter Score tracks whether Claire's Stores's customers would recommend using the product based on a scale of -100 to 100.
Claire's Stores Overall NPS
| 35% | Promoters |
|---|---|
| 20% | Passives |
| 45% | Detractors |
Claire's Stores NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2024 -12 | May 2024 | -12 |
Jun 2024 -12 | Jun 2024 | -12 |
Aug 2024 -11 | Aug 2024 | -11 |
Sep 2024 -11 | Sep 2024 | -11 |
Oct 2024 -13 | Oct 2024 | -13 |
Jan 2025 -13 | Jan 2025 | -13 |
Feb 2025 -14 | Feb 2025 | -14 |
Mar 2025 -14 | Mar 2025 | -14 |
Apr 2025 -13 | Apr 2025 | -13 |
May 2025 -11 | May 2025 | -11 |
Jun 2025 -12 | Jun 2025 | -12 |
Sep 2025 -10 | Sep 2025 | -10 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Claire's Stores NPS by Gender
Claire's Stores's NPS was rated -9 by Female customers on Comparably.
Female
-9
Claire's Stores's NPS was rated -9 by Female customers on Comparably.
29%
Promoters
33%
Passives
38%
Detractors
Male
N/A
Claire's Stores's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Claire's Stores NPS by Ethnicity
Claire's Stores's NPS was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 14 | Caucasian | 14 |
African American/Black -26 | African American/Black | -26 |
Claire's Stores NPS by Age
Claire's Stores's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 18-25.
Claire's Stores NPS by Usage
Claire's Stores's NPS was rated the highest by customers who have used Claire's Stores's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 0 | Less than 1 Year | 0 |
1 to 2 Years -25 | 1 to 2 Years | -25 |
2 to 5 Years 34 | 2 to 5 Years | 34 |
5 to 10 Years 0 | 5 to 10 Years | 0 |
Over 10 Years -9 | Over 10 Years | -9 |
Claire's Stores Customer Reviews
Out of the 3 Claire's Stores customer reviews 2 were positive and 1 was constructive. Claire's Stores customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Claire's Stores Customer Loyalty
66%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
66% of Claire's Stores users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Claire's Stores Customer Loyalty Score by Gender
Claire's Stores's Customer Loyalty score was rated 66 by Female customers on Comparably.
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Female
66%
Yes
Male
N/A
Yes
Claire's Stores Customer Loyalty Score by Ethnicity
Claire's Stores's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Claire's Stores.
74
out of 100
Caucasian
55
out of 100
African American/Black
Claire's Stores Customer Loyalty Score by Age
Claire's Stores's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Claire's Stores.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 60% | 18-25 | 60% |
26-30 78% | 26-30 | 78% |
46-50 70% | 46-50 | 70% |
Claire's Stores Customer Loyalty Score by Usage
Claire's Stores's Customer Loyalty score was rated the highest by customers who have used Claire's Stores's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Claire's Stores Customer Loyalty Score by Industry
Claire's Stores's Customer Loyalty score was rated 70% by Arts and Entertainment industry customers.
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Claire's Stores Product Quality
3.2/5
Claire's Stores has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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Claire's Stores Product Information
Claire's Stores’s product quality score is a 3.2 out of 5 as rated by its users and customers. Reviewers from the Arts and Entertainment industry rated Claire's Stores's product the highest.
- Website
- http://www.clairestores.com
- Company Size
- 10,000+ Employees
Industry
Retail
Quick Insights into Claire's Stores Product Quality
Claire's Stores's Product Quality score was rated highest by customers ages 26-30, and rated lowest by customers who have used Claire's Stores's products/services for Less than 1 Year.
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Ranked Claire's Stores Product Quality the Highest
Ranked Claire's Stores Product Quality the Lowest
Claire's Stores Product Quality Score by Gender
Claire's Stores's Product Quality score was rated 3.2 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Claire's Stores.
Female
3.2/5
Male
N/A
Claire's Stores Product Quality Score by Ethnicity
Claire's Stores's Product Quality score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Claire's Stores.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.3 | Caucasian | 3.3 |
African American/Black 3.2 | African American/Black | 3.2 |
Claire's Stores Product Quality Score by Age
Claire's Stores's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Claire's Stores.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.3 | 18-25 | 3.3 |
26-30 4.5 | 26-30 | 4.5 |
46-50 3.5 | 46-50 | 3.5 |
Claire's Stores Product Quality Score by Usage
Claire's Stores's Product Quality score was rated the highest by customers who have used Claire's Stores's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Claire's Stores Product Quality Score by Industry
Claire's Stores's Product Quality score was rated 2.6 stars by Arts and Entertainment industry customers.
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Claire's Stores Pricing
Claire's Stores ROI & Value For Money
3/5
Claire's Stores has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Claire's Stores Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Arts and Entertainment industry.
Quick Insights into Claire's Stores ROI
Claire's Stores's ROI score was rated highest by customers ages 26-30, and rated lowest by customers who have used Claire's Stores's products/services for Less than 1 Year.
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Ranked Claire's Stores ROI the Highest
Ranked Claire's Stores ROI the Lowest
Claire's Stores ROI Score by Gender
Claire's Stores's ROI score was rated 2.8 by Female customers on Comparably.
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Female
2.8/5
Male
N/A
Claire's Stores ROI Score by Ethnicity
Claire's Stores's ROI score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Claire's Stores.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
African American/Black 2.7 | African American/Black | 2.7 |
Claire's Stores ROI Score by Age
Claire's Stores's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Claire's Stores.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2.8 | 18-25 | 2.8 |
26-30 3.7 | 26-30 | 3.7 |
46-50 3.1 | 46-50 | 3.1 |
Claire's Stores ROI Score by Usage
Claire's Stores's ROI score was rated the highest by customers who have used Claire's Stores's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Claire's Stores ROI Score by Industry
Claire's Stores's ROI score was rated 2.6 stars by Arts and Entertainment industry customers.
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Claire's Stores Customer Satisfaction (CSAT)
Claire's Stores Customer Satisfaction (CSAT) Score
60 / 100
Claire's Stores has an overall Customer Satisfaction score of 60 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
36%
Satisfied
24%
Neither Satisfied nor Dissatisfied
16%
Dissatisfied
9%
Very Dissatisfied
15%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Claire's Stores Customer Satisfaction
Claire's Stores's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by African American/Black customers.
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Ranked Claire's Stores Customer Satisfaction the Highest
Ranked Claire's Stores Customer Satisfaction the Lowest
Claire's Stores Customer Satisfaction Score by Gender
Claire's Stores's Customer Satisfaction score was rated 75 by Female customers on Comparably.
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75 / 100
FemaleVery Satisfied | 42% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 8% | |
Dissatisfied | 0% | |
Very Dissatisfied | 17% |
Claire's Stores Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Claire's Stores' Customer Satisfaction (CSAT) score was rated 67% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Claire's Stores.
67 / 100
Very Satisfied
50%
Satisfied
17%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
CSAT according to African American/Black
Claire's Stores' Customer Satisfaction (CSAT) score was rated 66% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Claire's Stores.
66 / 100
Very Satisfied
33%
Satisfied
33%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
0%
Very Dissatisfied
17%
Claire's Stores Customer Satisfaction Score by Age
Claire's Stores's Customer Satisfaction score was rated 100 points by customers ages 18-25 on Comparably.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 100% |
Claire's Stores Customer Satisfaction Score by Usage
Claire's Stores's Customer Satisfaction score was rated the highest by customers who have used Claire's Stores's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Claire's Stores Customer Service
3.3/5
Claire's Stores has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About Claire's Stores's Customer Service
Address
Hoffman Estates, IL 60192
Website
http://www.clairestores.com
Phone Number
(847) 765-1100
Claire's Stores's Social Links
Quick Insights into Claire's Stores Customer Service
Claire's Stores's Customer Service score was rated highest by customers who have used Claire's Stores's products/services for 5 to 10 Years, and rated lowest by customers who have used Claire's Stores's products/services for Over 10 Years.
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Ranked Claire's Stores Customer Service the Highest
Ranked Claire's Stores Customer Service the Lowest
Claire's Stores Customer Service Score by Gender
Claire's Stores's Customer Service score was rated 3.1 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Claire's Stores.
Female
3.1/5
Male
N/A
Claire's Stores Customer Service Score by Ethnicity
Claire's Stores's Customer Service score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Claire's Stores.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.3 | Caucasian | 3.3 |
African American/Black 3 | African American/Black | 3 |
Claire's Stores Customer Service Score by Age
Claire's Stores's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Claire's Stores.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.4 | 18-25 | 3.4 |
26-30 3.5 | 26-30 | 3.5 |
46-50 3.5 | 46-50 | 3.5 |
Claire's Stores Customer Service Score by Usage
Claire's Stores's Customer Service score was rated the highest by customers who have used Claire's Stores's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Claire's Stores Customer Service Score by Industry
Claire's Stores's Customer Service score was rated 2.5 stars by Arts and Entertainment industry customers.
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Claire's Stores as an Employer
2.5/5
Claire's Stores has a 2.5/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Claire's Stores scored a -10 for Net Promoter Score and a -35 for Employee Net Promoter Score. NPS gauges how likely a customer of Claire's Stores would recommend the brand to a friend. ENPS measures how likely Claire's Stores employees would recommend working at Claire's Stores to a friend.
Net Promoter Score
-10
NPS Score
| 35% | Promoters |
|---|---|
| 20% | Passive |
| 45% | Detractors |
Employee Net Promoter Score
-35
eNPS Score
| 23% | Promoters |
|---|---|
| 19% | Passive |
| 58% | Detractors |
