-100
NPS
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Clarifire
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About Clarifire's Brand
Clarifire is a Software-as-a-Service (SaaS) model that specializes in workflow automation across many industries.
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Clarifire NPS
Clarifire's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Clarifire's customers would recommend using the product based on a scale of -100 to 100.
Clarifire Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Clarifire NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2025 -100 | Feb 2025 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Clarifire Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Clarifire users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Clarifire Product Quality
1.5/5
Clarifire has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Clarifire's overall Product Quality score rated by its users and customers.
Clarifire Product Information
Clarifire’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- https://www.eclarifire.com
- Company Size
- 51-200 Employees
Industry
Tech
SaaS
Clarifire Pricing
Clarifire ROI & Value For Money
1.5/5
Clarifire has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Clarifire's overall ROI score rated by its users and customers.
Clarifire Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Clarifire Customer Service
1.5/5
Clarifire has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Clarifire's overall Customer Service score rated by its users and customers.
About Clarifire's Customer Service
Address
11399 16th Ct N, Saint Petersburg, FL 33716
Website
https://www.eclarifire.com
Consumer vs. Employees
Clarifire scored a -100 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Clarifire would recommend the brand to a friend. ENPS measures how likely Clarifire employees would recommend working at Clarifire to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
