35
NPS
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Clarins Group
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About Clarins Group's Brand
Clarins Group, trading as Clarins, is a French luxury cosmetics company, which manufactures worldwide prestige skincare.
Brand at a Glance
79%
Customer Loyalty
4/5
Product Quality
3.9/5
Pricing
4.1/5
Customer Service
Clarins Group NPS
Clarins Group's Net Promoter Score (NPS) is a 35 with 55% Promoters, 25% Passives, and 20% Detractors. Net Promoter Score tracks whether Clarins Group's customers would recommend using the product based on a scale of -100 to 100.
Clarins Group Overall NPS
| 55% | Promoters |
|---|---|
| 25% | Passives |
| 20% | Detractors |
Clarins Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2024 25 | Mar 2024 | 25 |
Apr 2024 26 | Apr 2024 | 26 |
May 2024 28 | May 2024 | 28 |
Jun 2024 32 | Jun 2024 | 32 |
Jul 2024 30 | Jul 2024 | 30 |
Sep 2024 31 | Sep 2024 | 31 |
Nov 2024 32 | Nov 2024 | 32 |
Jan 2025 32 | Jan 2025 | 32 |
Mar 2025 33 | Mar 2025 | 33 |
Apr 2025 31 | Apr 2025 | 31 |
May 2025 32 | May 2025 | 32 |
Sep 2025 34 | Sep 2025 | 34 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Clarins Group NPS by Gender
Clarins Group's NPS was rated 59 by Female customers on Comparably.
Female
59
Clarins Group's NPS was rated 59 by Female customers on Comparably.
67%
Promoters
25%
Passives
8%
Detractors
Male
N/A
Clarins Group's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Clarins Group NPS by Ethnicity
Clarins Group's NPS was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 49 | Asian or Pacific Islander | 49 |
Other 50 | Other | 50 |
Clarins Group NPS by Age
Clarins Group's NPS was rated 20 points by customers ages 18-25 on Comparably.
Clarins Group NPS by Usage
Clarins Group's NPS was rated the highest by customers who have used Clarins Group's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 33 | Less than 1 Year | 33 |
1 to 2 Years 17 | 1 to 2 Years | 17 |
2 to 5 Years 100 | 2 to 5 Years | 100 |
Clarins Group Customer Reviews
Out of the 2 Clarins Group customer reviews 2 were positive and 0 were constructive. Clarins Group customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Clarins Group Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of Clarins Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Clarins Group Customer Loyalty Score by Gender
Clarins Group's Customer Loyalty score was rated 85 by Female customers on Comparably.
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Female
85%
Yes
Male
N/A
Yes
Clarins Group Customer Loyalty Score by Ethnicity
Clarins Group's Customer Loyalty score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Clarins Group.
70
out of 100
Asian or Pacific Islander
78
out of 100
Other
Clarins Group Customer Loyalty Score by Age
Clarins Group's Customer Loyalty score was rated 64% by customers ages 18-25 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 64% | 18-25 | 64% |
Clarins Group Customer Loyalty Score by Usage
Clarins Group's Customer Loyalty score was rated the highest by customers who have used Clarins Group's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Clarins Group Customer Loyalty Score by Industry
Clarins Group's Customer Loyalty score was rated 100% by Aerospace and Aviation industry customers.
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Clarins Group Product Quality
4/5
Clarins Group has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Clarins Group Product Information
Clarins Group’s product quality score is a 4 out of 5 as rated by its users and customers. Reviewers from the Aerospace and Aviation industry rated Clarins Group's product the highest.
- Company Size
- 10,000+ Employees
Quick Insights into Clarins Group Product Quality
Clarins Group's Product Quality score was rated highest by customers from the Aerospace and Aviation industry, and rated lowest by customers who have used Clarins Group's products/services for 1 to 2 Years.
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Ranked Clarins Group Product Quality the Highest
Ranked Clarins Group Product Quality the Lowest
Clarins Group Product Quality Score by Gender
Clarins Group's Product Quality score was rated 4.6 by Female customers on Comparably.
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Female
4.6/5
Male
N/A
Clarins Group Product Quality Score by Ethnicity
Clarins Group's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Clarins Group.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 4.5 | Asian or Pacific Islander | 4.5 |
Other 4.4 | Other | 4.4 |
Clarins Group Product Quality Score by Age
Clarins Group's Product Quality score was rated 4.1 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Clarins Group.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.1 | 18-25 | 4.1 |
Clarins Group Product Quality Score by Usage
Clarins Group's Product Quality score was rated the highest by customers who have used Clarins Group's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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Clarins Group Product Quality Score by Industry
Clarins Group's Product Quality score was rated 5 stars by Aerospace and Aviation industry customers.
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Clarins Group Pricing
Clarins Group ROI & Value For Money
3.9/5
Clarins Group has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Clarins Group Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Aerospace and Aviation industry.
Quick Insights into Clarins Group ROI
Clarins Group's ROI score was rated highest by customers who have used Clarins Group's products/services for 2 to 5 Years, and rated lowest by customers who have used Clarins Group's products/services for 1 to 2 Years.
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Ranked Clarins Group ROI the Highest
Ranked Clarins Group ROI the Lowest
Clarins Group ROI Score by Gender
Clarins Group's ROI score was rated 4.1 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Clarins Group.
Female
4.1/5
Male
N/A
Clarins Group ROI Score by Ethnicity
Clarins Group's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Clarins Group.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 4.2 | Asian or Pacific Islander | 4.2 |
Other 3.7 | Other | 3.7 |
Clarins Group ROI Score by Age
Clarins Group's ROI score was rated 3.9 stars by customers ages 18-25 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.9 | 18-25 | 3.9 |
Clarins Group ROI Score by Usage
Clarins Group's ROI score was rated the highest by customers who have used Clarins Group's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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Clarins Group ROI Score by Industry
Clarins Group's ROI score was rated 4 stars by Aerospace and Aviation industry customers.
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Clarins Group Customer Satisfaction (CSAT)
Clarins Group Customer Satisfaction (CSAT) Score
76 / 100
Clarins Group has an overall Customer Satisfaction score of 76 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
49%
Satisfied
27%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
2%
Very Dissatisfied
10%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Clarins Group Customer Satisfaction
Clarins Group's Customer Satisfaction score was rated highest by customers who have used Clarins Group's products/services for 2 to 5 Years, and rated lowest by customers who have used Clarins Group's products/services for 1 to 2 Years.
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Ranked Clarins Group Customer Satisfaction the Highest
Ranked Clarins Group Customer Satisfaction the Lowest
Clarins Group Customer Satisfaction Score by Gender
Clarins Group's Customer Satisfaction score was rated 92 by Female customers on Comparably.
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92 / 100
FemaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 8% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Clarins Group Customer Satisfaction Score by Ethnicity
CSAT according to Asian or Pacific Islander
Clarins Group's Customer Satisfaction (CSAT) score was rated 83% according to Asian or Pacific Islander users and customers.
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83 / 100
Very Satisfied
50%
Satisfied
33%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
Clarins Group's Customer Satisfaction (CSAT) score was rated 75% according to Other users and customers.
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75 / 100
Very Satisfied
75%
Satisfied
0%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
0%
Clarins Group Customer Satisfaction Score by Age
Clarins Group's Customer Satisfaction score was rated 80 points by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Clarins Group.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 80% |
Clarins Group Customer Satisfaction Score by Usage
Clarins Group's Customer Satisfaction score was rated the highest by customers who have used Clarins Group's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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Clarins Group Customer Satisfaction Score by Industry
Clarins Group's Customer Satisfaction score was rated 100 points by Aerospace and Aviation industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"title": "Clarins Group Customer Satisfaction Score by Industry",
"text": "Clarins Group's Customer Satisfaction score was rated 100 points by Aerospace and Aviation industry customers.",
"bars": [
{
"label": "Aerospace and Aviation",
"groupId": 496,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "Clarins Group's Customer Satisfaction score is rated by Aerospace and Aviation customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 100
}
]
}Clarins Group Customer Service
4.1/5
Clarins Group has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About Clarins Group's Customer Service
Website
http://www.groupeclarins.com/en
Quick Insights into Clarins Group Customer Service
Clarins Group's Customer Service score was rated highest by customers from the Aerospace and Aviation industry, and rated lowest by customers who have used Clarins Group's products/services for 1 to 2 Years.
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Ranked Clarins Group Customer Service the Highest
Ranked Clarins Group Customer Service the Lowest
Clarins Group Customer Service Score by Gender
Clarins Group's Customer Service score was rated 4.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Clarins Group.
Female
4.5/5
Male
N/A
Clarins Group Customer Service Score by Ethnicity
Clarins Group's Customer Service score was rated 4.2 stars by both Asian or Pacific Islander and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Clarins Group.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Asian or Pacific Islander 4.2 | Asian or Pacific Islander | 4.2 |
Other 4.2 | Other | 4.2 |
Clarins Group Customer Service Score by Age
Clarins Group's Customer Service score was rated 3.9 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Clarins Group.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.9 | 18-25 | 3.9 |
Clarins Group Customer Service Score by Usage
Clarins Group's Customer Service score was rated the highest by customers who have used Clarins Group's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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Clarins Group Customer Service Score by Industry
Clarins Group's Customer Service score was rated 4.8 stars by Aerospace and Aviation industry customers.
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Clarins Group as an Employer
4.5/5
Clarins Group has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Clarins Group scored a 35 for Net Promoter Score and a 37 for Employee Net Promoter Score. NPS gauges how likely a customer of Clarins Group would recommend the brand to a friend. ENPS measures how likely Clarins Group employees would recommend working at Clarins Group to a friend.
Net Promoter Score
35
NPS Score
| 55% | Promoters |
|---|---|
| 25% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
37
eNPS Score
| 64% | Promoters |
|---|---|
| 9% | Passive |
| 27% | Detractors |
