-60
NPS
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Clarion Partners
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About Clarion Partners' Brand
Clarion Partners is a diversified real estate investment firm.
Brand at a Glance
53%
Customer Loyalty
2/5
Product Quality
2.4/5
Pricing
2/5
Customer Service
Clarion Partners NPS
Clarion Partners's Net Promoter Score (NPS) is a -60 with 20% Promoters, 0% Passives, and 80% Detractors. Net Promoter Score tracks whether Clarion Partners's customers would recommend using the product based on a scale of -100 to 100.
Clarion Partners Overall NPS
| 20% | Promoters |
|---|---|
| 0% | Passives |
| 80% | Detractors |
Clarion Partners NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 -100 | Apr 2022 | -100 |
Sep 2022 0 | Sep 2022 | 0 |
Jun 2024 -33 | Jun 2024 | -33 |
Aug 2024 -60 | Aug 2024 | -60 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Clarion Partners Customer Loyalty
53%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
53% of Clarion Partners users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Clarion Partners Product Quality
2/5
Clarion Partners has an overall Product Quality score of 2 out of 5 stars rated by its users and customers.
Sign Up to unlock Clarion Partners' overall Product Quality score rated by its users and customers.
Clarion Partners Product Information
Clarion Partners’s product quality score is a 2 out of 5 as rated by its users and customers.
- Company Size
- 201-500 Employees
Industry
Tech
FinTech
Real Estate
Clarion Partners Pricing
Clarion Partners ROI & Value For Money
2.4/5
Clarion Partners has a value for money and ROI score of 2.4 out of 5 stars rated by its users and customers.
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Clarion Partners Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
75%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Clarion Partners Customer Service
2/5
Clarion Partners has an overall Customer Service score of 2 out of 5 stars rated by its users and customers.
Sign Up to unlock Clarion Partners' overall Customer Service score rated by its users and customers.
About Clarion Partners's Customer Service
Address
230 Park Avenue, 12th Floor, New York City, NY 10169
Website
http://www.clarionpartners.com/
Phone Number
(212)883-2500
Clarion Partners as an Employer
3.4/5
Clarion Partners has a 3.4/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Clarion Partners scored a -60 for Net Promoter Score and a 49 for Employee Net Promoter Score. NPS gauges how likely a customer of Clarion Partners would recommend the brand to a friend. ENPS measures how likely Clarion Partners employees would recommend working at Clarion Partners to a friend.
Net Promoter Score
-60
NPS Score
| 20% | Promoters |
|---|---|
| 0% | Passive |
| 80% | Detractors |
Employee Net Promoter Score
49
eNPS Score
| 62% | Promoters |
|---|---|
| 25% | Passive |
| 13% | Detractors |
