50
NPS
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Brand Page
Clark
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About Clark's Brand
Developer of a digital insurance platform designed to make the complex world of insurance easy, comprehensible and transparent to users. The company's insurance platform allows users to assess their insurance status through an iOS and Android application or website as well as provides analysis on the customers' insurance situation and automatically proposes optimization opportunities by searching for tariffs from different insurance companies, enabling users to manage their insurance transparently and at low cost and save money.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Clark NPS
Clark's Net Promoter Score (NPS) is a 50 with 50% Promoters, 50% Passives, and 0% Detractors. Net Promoter Score tracks whether Clark's customers would recommend using the product based on a scale of -100 to 100.
Clark Overall NPS
| 50% | Promoters |
|---|---|
| 50% | Passives |
| 0% | Detractors |
Clark NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2021 0 | Dec 2021 | 0 |
Jul 2022 50 | Jul 2022 | 50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Clark Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Clark users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Clark Product Quality
5/5
Clark has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Clark's overall Product Quality score rated by its users and customers.
Clark Product Information
Clark’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- www.clark.de
- Company Size
- 11-50 Employees
Industry
FinTech
Clark Pricing
Clark ROI & Value For Money
5/5
Clark has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Clark's overall ROI score rated by its users and customers.
Clark Customer Satisfaction (CSAT)
Clark Customer Satisfaction (CSAT) Score
100 / 100
Clark has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Clark Customer Service
5/5
Clark has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Clark's overall Customer Service score rated by its users and customers.
About Clark's Customer Service
Address
Vilbeler Str. 29, Frankfurt, 60313 Germany
Website
www.clark.de
