100
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Clarusway
Marketing or Exec? Claim Your Free Account
About Clarusway's Brand
We’re a Virginia-based IT training school specializing in Cloud Engineering, DevOps Engineering, Data Analytics, Data Science, Machine Learning, Deep Learning, Full Stack Development, Front End Development, Back End Development, Cyber Security, Salesforce, Blockchain and Web3 Development. We’ve established a practical bridge connecting the world of research and theory with emerging industry trends. In the ever-changing IT world, we continually update our versatile curriculum based on the latest advances in technology. Collectively, we bring more than 80 years of industry experience to Clarusway. Our program focuses on designing, delivering, and evaluating career-related programs for adult learners.
Brand at a Glance
76%
Customer Loyalty
4.3/5
Product Quality
4.2/5
Pricing
4.3/5
Customer Service
Clarusway NPS
Clarusway's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Clarusway's customers would recommend using the product based on a scale of -100 to 100.
Clarusway Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Clarusway NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 100 | Jun 2022 | 100 |
Aug 2022 100 | Aug 2022 | 100 |
Sep 2022 100 | Sep 2022 | 100 |
Nov 2022 100 | Nov 2022 | 100 |
Mar 2024 100 | Mar 2024 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Clarusway Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Clarusway users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Clarusway Product Quality
4.3/5
Clarusway has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Clarusway's overall Product Quality score rated by its users and customers.
Clarusway Product Information
Clarusway’s product quality score is a 4.3 out of 5 as rated by its users and customers.
- Website
- https://clarusway.com/
- Company Size
- 51-200 Employees
Industry
Tech
Education
Clarusway Pricing
Clarusway ROI & Value For Money
4.2/5
Clarusway has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Clarusway's overall ROI score rated by its users and customers.
Clarusway Customer Satisfaction (CSAT)
Clarusway Customer Satisfaction (CSAT) Score
100 / 100
Clarusway has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
83%
Satisfied
17%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Clarusway Customer Service
4.3/5
Clarusway has an overall Customer Service score of 4.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Clarusway's overall Customer Service score rated by its users and customers.
About Clarusway's Customer Service
Address
1775 Tysons Blvd. 5th Floor, Tysons Corner, VA 22102
Website
https://clarusway.com/
Phone Number
+1 (571) 360 66 77
Clarusway's Social Links
Clarusway as an Employer
4.7/5
Clarusway has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Clarusway scored a 100 for Net Promoter Score and a 94 for Employee Net Promoter Score. NPS gauges how likely a customer of Clarusway would recommend the brand to a friend. ENPS measures how likely Clarusway employees would recommend working at Clarusway to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
94
eNPS Score
| 97% | Promoters |
|---|---|
| 0% | Passive |
| 3% | Detractors |
