100
NPS
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Brand Page
Class
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About Class' Brand
Class is software developed by Class Technologies Inc., a company founded by software pioneer Michael Chasen. Class adds teaching and learning tools to Zoom and makes the virtual classroom feel like a real classroom. Class is a remote company (you can work from anywhere!), with staff around the world. Class is backed by prominent Zoom board members and investors, including current Zoom board member Santi Subotovsky, and education and technology leaders like SoftBank, Salesforce Ventures, GSV Ventures, and American quarterback and entrepreneur, Tom Brady.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Class NPS
Class's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Class's customers would recommend using the product based on a scale of -100 to 100.
Class Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Class NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2024 100 | Apr 2024 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Class Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Class users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Class Product Quality
5/5
Class has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Class' overall Product Quality score rated by its users and customers.
Class Product Information
Class’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- https://www.class.com/
- Company Size
- 201-500 Employees
Industry
Tech
Education
SaaS
Class Pricing
Class ROI & Value For Money
5/5
Class has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Class' overall ROI score rated by its users and customers.
Class Customer Satisfaction (CSAT)
Class Customer Satisfaction (CSAT) Score
100 / 100
Class has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Class Customer Service
5/5
Class has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Class' overall Customer Service score rated by its users and customers.
About Class's Customer Service
Address
1717 N St NW, Washington, DC 20036
Website
https://www.class.com/
Class's Social Links
Class as an Employer
4.6/5
Class has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Class scored a 100 for Net Promoter Score and a 42 for Employee Net Promoter Score. NPS gauges how likely a customer of Class would recommend the brand to a friend. ENPS measures how likely Class employees would recommend working at Class to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
42
eNPS Score
| 60% | Promoters |
|---|---|
| 22% | Passive |
| 18% | Detractors |
