80
NPS
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Brand Page
ClassDojo
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About ClassDojo's Brand
ClassDojo is a communication platform that makes it easy for teachers, parents, and students to share what’s happening at school.
Brand at a Glance
85%
Customer Loyalty
4.1/5
Product Quality
4.1/5
Pricing
4.2/5
Customer Service
ClassDojo NPS
ClassDojo's Net Promoter Score (NPS) is a 80 with 80% Promoters, 20% Passives, and 0% Detractors. Net Promoter Score tracks whether ClassDojo's customers would recommend using the product based on a scale of -100 to 100.
ClassDojo Overall NPS
| 80% | Promoters |
|---|---|
| 20% | Passives |
| 0% | Detractors |
ClassDojo NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 100 | Jun 2022 | 100 |
Nov 2022 100 | Nov 2022 | 100 |
Dec 2022 100 | Dec 2022 | 100 |
Jun 2023 100 | Jun 2023 | 100 |
Oct 2023 80 | Oct 2023 | 80 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ClassDojo Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of ClassDojo users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
ClassDojo Product Quality
4.1/5
ClassDojo has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock ClassDojo's overall Product Quality score rated by its users and customers.
ClassDojo Product Information
ClassDojo’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- http://www.classdojo.com
- Company Size
- 11-50 Employees
Industry
Tech
Education
Productivity
SaaS
ClassDojo Pricing
ClassDojo ROI & Value For Money
4.1/5
ClassDojo has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock ClassDojo's overall ROI score rated by its users and customers.
ClassDojo Customer Satisfaction (CSAT)
ClassDojo Customer Satisfaction (CSAT) Score
75 / 100
ClassDojo has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
25%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
ClassDojo Customer Service
4.2/5
ClassDojo has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock ClassDojo's overall Customer Service score rated by its users and customers.
About ClassDojo's Customer Service
Address
735 Tehama St, San Francisco, CA 94103
Website
http://www.classdojo.com
Phone Number
650-503-3656
ClassDojo as an Employer
4.3/5
ClassDojo has a 4.3/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
ClassDojo scored a 80 for Net Promoter Score and a 67 for Employee Net Promoter Score. NPS gauges how likely a customer of ClassDojo would recommend the brand to a friend. ENPS measures how likely ClassDojo employees would recommend working at ClassDojo to a friend.
Net Promoter Score
80
NPS Score
| 80% | Promoters |
|---|---|
| 20% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
67
eNPS Score
| 67% | Promoters |
|---|---|
| 33% | Passive |
| 0% | Detractors |
