0
NPS
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Classy Llama
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About Classy Llama's Brand
At Classy, we help businesses grow sustainably by leveraging advanced technology in eCommerce, B2B portals, data management, and digital marketing. Our expert team drives impactful solutions that empower businesses to thrive in the digital age.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Classy Llama NPS
Classy Llama's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Classy Llama's customers would recommend using the product based on a scale of -100 to 100.
Classy Llama Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Classy Llama NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2021 100 | Oct 2021 | 100 |
Jun 2024 0 | Jun 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Classy Llama Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Classy Llama users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Classy Llama Product Quality
5/5
Classy Llama has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Classy Llama's overall Product Quality score rated by its users and customers.
Classy Llama Product Information
Classy Llama’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.classyllama.com
- Company Size
- 51-200 Employees
Industry
Tech
AI, Big Data and Analytics
Business Services
Ecommerce and Marketplaces
Classy Llama Pricing
Classy Llama ROI & Value For Money
5/5
Classy Llama has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Classy Llama's overall ROI score rated by its users and customers.
Classy Llama Customer Satisfaction (CSAT)
Classy Llama Customer Satisfaction (CSAT) Score
100 / 100
Classy Llama has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Classy Llama Customer Service
5/5
Classy Llama has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Classy Llama's overall Customer Service score rated by its users and customers.
About Classy Llama's Customer Service
Address
2215 W Chesterfield St, Springfield, MO 65807
Website
http://www.classyllama.com
Phone Number
4178668887137
Classy Llama's Social Links
Classy Llama as an Employer
4.6/5
Classy Llama has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Classy Llama scored a 0 for Net Promoter Score and a 66 for Employee Net Promoter Score. NPS gauges how likely a customer of Classy Llama would recommend the brand to a friend. ENPS measures how likely Classy Llama employees would recommend working at Classy Llama to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
66
eNPS Score
| 71% | Promoters |
|---|---|
| 24% | Passive |
| 5% | Detractors |
