34
NPS
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Clayton, Dubilier & Rice
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About Clayton, Dubilier & Rice's Brand
Clayton, Dubilier & Rice is one of the oldest private equity investment firms in the world.
Brand at a Glance
100%
Customer Loyalty
4.5/5
Product Quality
3.7/5
Pricing
4.2/5
Customer Service
Clayton, Dubilier & Rice NPS
Clayton, Dubilier & Rice's Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether Clayton, Dubilier & Rice's customers would recommend using the product based on a scale of -100 to 100.
Clayton, Dubilier & Rice Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
Clayton, Dubilier & Rice NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2020 100 | Sep 2020 | 100 |
Oct 2021 0 | Oct 2021 | 0 |
Oct 2025 33 | Oct 2025 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Clayton, Dubilier & Rice Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Clayton, Dubilier & Rice users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Clayton, Dubilier & Rice Product Quality
4.5/5
Clayton, Dubilier & Rice has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Clayton, Dubilier & Rice's overall Product Quality score rated by its users and customers.
Clayton, Dubilier & Rice Product Information
Clayton, Dubilier & Rice’s product quality score is a 4.5 out of 5 as rated by its users and customers.
- Website
- http://www.cdr-inc.com
- Company Size
- 1-10 Employees
Industry
Tech
Banking
FinTech
Clayton, Dubilier & Rice Pricing
Clayton, Dubilier & Rice ROI & Value For Money
3.7/5
Clayton, Dubilier & Rice has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Clayton, Dubilier & Rice Customer Satisfaction (CSAT)
Clayton, Dubilier & Rice Customer Satisfaction (CSAT) Score
100 / 100
Clayton, Dubilier & Rice has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Clayton, Dubilier & Rice Customer Service
4.2/5
Clayton, Dubilier & Rice has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
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About Clayton, Dubilier & Rice's Customer Service
Address
375 Park Avenue, 18th Floor, New York City, NY 10152
Website
http://www.cdr-inc.com
Consumer vs. Employees
Clayton, Dubilier & Rice scored a 34 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Clayton, Dubilier & Rice would recommend the brand to a friend. ENPS measures how likely Clayton, Dubilier & Rice employees would recommend working at Clayton, Dubilier & Rice to a friend.
Net Promoter Score
34
NPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
