-60
NPS
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Clear Capital
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About Clear Capital's Brand
We’re pioneering the future of real estate valuation, analytics, and platform technology solutions that are trusted by the smallest community credit unions and the nation’s largest financial institutions alike. Our valuation products include everything from mobile app inspections to conventional appraisals completed by appraisers in our national appraisal management company, and everything in between. Our analytics products include one of the industry’s best automated valuation models, solutions based on one of the highest-coverage and compliant multiple listing service datasets in the nation, a revolutionary property analysis tool with nationwide coverage, and more. And our appraisal vendor management platform radically streamlines and automates the valuation ordering and review process, reimagining workflows and moving our industry further into the future.
Brand at a Glance
53%
Customer Loyalty
2.5/5
Product Quality
2.5/5
Pricing
2.5/5
Customer Service
Clear Capital NPS
Clear Capital's Net Promoter Score (NPS) is a -60 with 20% Promoters, 0% Passives, and 80% Detractors. Net Promoter Score tracks whether Clear Capital's customers would recommend using the product based on a scale of -100 to 100.
Clear Capital Overall NPS
| 20% | Promoters |
|---|---|
| 0% | Passives |
| 80% | Detractors |
Clear Capital NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2020 -100 | Jun 2020 | -100 |
Apr 2021 -100 | Apr 2021 | -100 |
May 2021 -100 | May 2021 | -100 |
Jun 2023 -100 | Jun 2023 | -100 |
May 2024 -60 | May 2024 | -60 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Clear Capital Customer Loyalty
53%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
53% of Clear Capital users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Clear Capital Product Quality
2.5/5
Clear Capital has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
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Clear Capital Product Information
Clear Capital’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- https://clearcapital.com
- Company Size
- 501-1,000 Employees
Industry
Banking and Financial Services
Clear Capital Pricing
Clear Capital ROI & Value For Money
2.5/5
Clear Capital has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
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Clear Capital Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
100%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Clear Capital Customer Service
2.5/5
Clear Capital has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
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About Clear Capital's Customer Service
Address
300 E 2nd St Ste 1405, Reno, NV 89501
Website
https://clearcapital.com
Phone Number
530-550-2500
Clear Capital's Social Links
Clear Capital as an Employer
2.5/5
Clear Capital has a 2.5/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
Clear Capital scored a -60 for Net Promoter Score and a -29 for Employee Net Promoter Score. NPS gauges how likely a customer of Clear Capital would recommend the brand to a friend. ENPS measures how likely Clear Capital employees would recommend working at Clear Capital to a friend.
Net Promoter Score
-60
NPS Score
| 20% | Promoters |
|---|---|
| 0% | Passive |
| 80% | Detractors |
Employee Net Promoter Score
-29
eNPS Score
| 29% | Promoters |
|---|---|
| 13% | Passive |
| 58% | Detractors |
