45
NPS
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Brand Page
ClearCare
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About ClearCare's Brand
ClearCare is a web-based software solution that helps home care agencies efficiently focus on what's important: providing better care.
Brand at a Glance
3.9/5
Product Quality
3.9/5
Pricing
3.7/5
Customer Service
ClearCare NPS
ClearCare's Net Promoter Score (NPS) is a 45 with 62% Promoters, 21% Passives, and 17% Detractors. Net Promoter Score tracks whether ClearCare's customers would recommend using the product based on a scale of -100 to 100.
ClearCare Overall NPS
| 62% | Promoters |
|---|---|
| 21% | Passives |
| 17% | Detractors |
ClearCare NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 48 | Aug 2020 | 48 |
Jul 2026 45 | Jul 2026 | 45 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ClearCare NPS by Usage
ClearCare's NPS was rated -13 points by customers who have used ClearCare's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years -13 | 1 to 2 Years | -13 |
ClearCare Product Quality
3.9/5
ClearCare has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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ClearCare Product Information
ClearCare serves markets in the United States and Canada. ClearCare supports Web devices and offers products for small, medium, and large sized businesses.
ClearCare’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Company Size
- 51-200 Employees
Industry
Tech
Enterprise
Healthcare
SaaS
Languages Supported
English
Product Type
Home Care Software
Home Health Care Software
ClearCare Pricing
ClearCare ROI & Value For Money
3.9/5
ClearCare has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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ClearCare Pricing Plans
ClearCare has a pricing structure that accommodates small, medium, and large businesses.
Who Uses ClearCare?
Small Businesses
Medium Businesses
Large Enterprises
ClearCare Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
100%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
ClearCare Customer Service
3.7/5
ClearCare has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About ClearCare's Customer Service
Address
965 Mission Street, 7th Floor, San Francisco, CA
Website
http://www.clearcareonline.com
Phone Number
(800) 449-0645
ClearCare as an Employer
3.5/5
ClearCare has a 3.5/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
ClearCare scored a 45 for Net Promoter Score and a -34 for Employee Net Promoter Score. NPS gauges how likely a customer of ClearCare would recommend the brand to a friend. ENPS measures how likely ClearCare employees would recommend working at ClearCare to a friend.
Net Promoter Score
45
NPS Score
| 62% | Promoters |
|---|---|
| 21% | Passive |
| 17% | Detractors |
Employee Net Promoter Score
-34
eNPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
