-100
NPS
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ClearDATA
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About ClearDATA's Brand
We combine healthcare-centric cyberthreat intelligence, best-of-breed security technology and highly specialized expertise for 24/7 protection from cyber threats.
Brand at a Glance
10%
Customer Loyalty
2.5/5
Product Quality
3.5/5
Pricing
2/5
Customer Service
ClearDATA NPS
ClearDATA's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether ClearDATA's customers would recommend using the product based on a scale of -100 to 100.
ClearDATA Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
ClearDATA NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2023 -100 | Sep 2023 | -100 |
Aug 2024 -100 | Aug 2024 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ClearDATA Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of ClearDATA users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
ClearDATA Product Quality
2.5/5
ClearDATA has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock ClearDATA's overall Product Quality score rated by its users and customers.
ClearDATA Product Information
ClearDATA’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- https://www.cleardata.com/
- Company Size
- 201-500 Employees
Industry
Tech
Consumer Services
Enterprise
Healthcare
SaaS
ClearDATA Pricing
ClearDATA ROI & Value For Money
3.5/5
ClearDATA has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock ClearDATA's overall ROI score rated by its users and customers.
ClearDATA Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
ClearDATA Customer Service
2/5
ClearDATA has an overall Customer Service score of 2 out of 5 stars rated by its users and customers.
Sign Up to unlock ClearDATA's overall Customer Service score rated by its users and customers.
About ClearDATA's Customer Service
Address
835 W. 6th Street, 12th Floor, Austin, TX 78703
Website
https://www.cleardata.com/
Phone Number
5122181001
ClearDATA as an Employer
3.3/5
ClearDATA has a 3.3/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
ClearDATA scored a -100 for Net Promoter Score and a 20 for Employee Net Promoter Score. NPS gauges how likely a customer of ClearDATA would recommend the brand to a friend. ENPS measures how likely ClearDATA employees would recommend working at ClearDATA to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
20
eNPS Score
| 40% | Promoters |
|---|---|
| 40% | Passive |
| 20% | Detractors |
