49
NPS
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Brand Page
ClearGov
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About ClearGov's Brand
Our mission is to create easy-to-use software to help the U.S. public sector - local governments, counties, special districts, and school districts - budget better. ClearGov is a rapidly-growing, venture-funded SaaS company that offers a complete Budget Cycle Management Suite that enables public sector clients to plan, build, and present their budgets more efficiently and effectively. We’re a mission-driven company that envisions a world where modern software enables every local government to best serve and improve its community. Our software is utilized nationwide by hundreds of towns, cities, school districts, and other local agencies who are part of the ClearGov community, and we’re adding more every day. We’ve been named to the “GovTech 100” for eight years running, and we’re on BostInno’s “50 On Fire” list, as well. ClearGov also earned a place on the Inc. 5000 list of America’s Fastest Growing Companies for three consecutive years, 2021, 2022, and 2023.
Brand at a Glance
83%
Customer Loyalty
4.2/5
Product Quality
4.2/5
Pricing
4.2/5
Customer Service
ClearGov NPS
ClearGov's Net Promoter Score (NPS) is a 49 with 66% Promoters, 17% Passives, and 17% Detractors. Net Promoter Score tracks whether ClearGov's customers would recommend using the product based on a scale of -100 to 100.
ClearGov Overall NPS
| 66% | Promoters |
|---|---|
| 17% | Passives |
| 17% | Detractors |
ClearGov NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2022 100 | Dec 2022 | 100 |
Jan 2024 50 | Jan 2024 | 50 |
Apr 2024 0 | Apr 2024 | 0 |
Jul 2024 25 | Jul 2024 | 25 |
Dec 2024 40 | Dec 2024 | 40 |
Mar 2025 49 | Mar 2025 | 49 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ClearGov Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of ClearGov users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
ClearGov Product Quality
4.2/5
ClearGov has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
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ClearGov Product Information
ClearGov’s product quality score is a 4.2 out of 5 as rated by its users and customers.
- Website
- http://www.cleargov.com
- Company Size
- 51-200 Employees
Industry
Tech
Education
Government & Legal
SaaS
ClearGov Pricing
ClearGov ROI & Value For Money
4.2/5
ClearGov has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
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ClearGov Customer Satisfaction (CSAT)
ClearGov Customer Satisfaction (CSAT) Score
100 / 100
ClearGov has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
ClearGov Customer Service
4.2/5
ClearGov has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
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About ClearGov's Customer Service
Address
2 Mill and Main Pl Ste 630, Maynard, MA 01754
Website
http://www.cleargov.com
Phone Number
508-365-2050
ClearGov's Social Links
ClearGov as an Employer
4.6/5
ClearGov has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
ClearGov scored a 49 for Net Promoter Score and a 68 for Employee Net Promoter Score. NPS gauges how likely a customer of ClearGov would recommend the brand to a friend. ENPS measures how likely ClearGov employees would recommend working at ClearGov to a friend.
Net Promoter Score
49
NPS Score
| 66% | Promoters |
|---|---|
| 17% | Passive |
| 17% | Detractors |
Employee Net Promoter Score
68
eNPS Score
| 79% | Promoters |
|---|---|
| 10% | Passive |
| 11% | Detractors |
