-63
NPS
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CLEARLINK
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About CLEARLINK's Brand
Clearlink, partners with the world’s leading brands to extend their reach, drive valuable transactions and deepen consumer insight.
Brand at a Glance
53%
Customer Loyalty
2/5
Product Quality
1.8/5
Pricing
2/5
Customer Service
CLEARLINK NPS
CLEARLINK's Net Promoter Score (NPS) is a -63 with 15% Promoters, 7% Passives, and 78% Detractors. Net Promoter Score tracks whether CLEARLINK's customers would recommend using the product based on a scale of -100 to 100.
CLEARLINK Overall NPS
| 15% | Promoters |
|---|---|
| 7% | Passives |
| 78% | Detractors |
CLEARLINK NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 -13 | May 2022 | -13 |
Jul 2022 -22 | Jul 2022 | -22 |
Nov 2022 -20 | Nov 2022 | -20 |
Apr 2023 -69 | Apr 2023 | -69 |
Jun 2023 -69 | Jun 2023 | -69 |
Sep 2023 -69 | Sep 2023 | -69 |
Oct 2023 -69 | Oct 2023 | -69 |
Jan 2024 -71 | Jan 2024 | -71 |
Feb 2024 -66 | Feb 2024 | -66 |
May 2024 -68 | May 2024 | -68 |
Jun 2024 -68 | Jun 2024 | -68 |
Mar 2025 -64 | Mar 2025 | -64 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
CLEARLINK NPS by Gender
Male customers rated CLEARLINK's NPS 34 points higher than Female customers.
Male
-66
CLEARLINK's NPS was rated -66 by Male customers on Comparably.
17%
Promoters
0%
Passives
83%
Detractors
Female
-100
CLEARLINK's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
CLEARLINK NPS by Ethnicity
CLEARLINK's NPS was rated -100 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
CLEARLINK NPS by Age
CLEARLINK's NPS was rated -100 points by customers ages 36-40 and customers ages 56-60 on Comparably.
CLEARLINK NPS by Usage
CLEARLINK's NPS was rated the highest by customers who have used CLEARLINK's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -60 | Less than 1 Year | -60 |
1 to 2 Years -60 | 1 to 2 Years | -60 |
2 to 5 Years -100 | 2 to 5 Years | -100 |
CLEARLINK Customer Loyalty
53%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
53% of CLEARLINK users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
CLEARLINK Customer Loyalty Score by Gender
Male customers rated CLEARLINK's Customer Loyalty score 15% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of CLEARLINK.
Male
55%
Yes
Female
40%
Yes
CLEARLINK Customer Loyalty Score by Ethnicity
CLEARLINK's Customer Loyalty score was rated 45% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of CLEARLINK.
45
out of 100
Caucasian
CLEARLINK Customer Loyalty Score by Age
CLEARLINK's Customer Loyalty score was rated the highest by customers ages 36-40, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of CLEARLINK.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
36-40 40% | 36-40 | 40% |
51-55 33% | 51-55 | 33% |
56-60 40% | 56-60 | 40% |
CLEARLINK Customer Loyalty Score by Usage
CLEARLINK's Customer Loyalty score was rated 46% by customers who have used CLEARLINK's products/services for 1 to 2 Years, and by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
CLEARLINK Customer Loyalty Score by Industry
CLEARLINK's Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
CLEARLINK Product Quality
2/5
CLEARLINK has an overall Product Quality score of 2 out of 5 stars rated by its users and customers.
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CLEARLINK Product Information
CLEARLINK’s product quality score is a 2 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated CLEARLINK's product the highest. Reviewers from the Accounting industry rated CLEARLINK the lowest at 1.5.
- Website
- http://www.clearlink.com
- Company Size
- 1,001-5,000 Employees
Industry
Media and Entertainment
Quick Insights into CLEARLINK Product Quality
CLEARLINK's Product Quality score was rated highest by customers from the Tech industry, and rated lowest by customers who have used CLEARLINK's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked CLEARLINK's Product Quality.
Ranked CLEARLINK Product Quality the Highest
Ranked CLEARLINK Product Quality the Lowest
CLEARLINK Product Quality Score by Gender
Male customers rated CLEARLINK's Product Quality score 0.1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of CLEARLINK.
Male
1.6/5
Female
1.5/5
CLEARLINK Product Quality Score by Ethnicity
CLEARLINK's Product Quality score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of CLEARLINK.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
CLEARLINK Product Quality Score by Age
CLEARLINK's Product Quality score was rated 1.5 stars by customers ages 36-40 and customers ages 56-60 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of CLEARLINK.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 1.5 | 36-40 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
CLEARLINK Product Quality Score by Usage
CLEARLINK's Product Quality score was rated the highest by customers who have used CLEARLINK's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
CLEARLINK Product Quality Score by Industry
CLEARLINK's Product Quality score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
CLEARLINK Pricing
CLEARLINK ROI & Value For Money
1.8/5
CLEARLINK has a value for money and ROI score of 1.8 out of 5 stars rated by its users and customers.
Sign Up to unlock CLEARLINK's overall ROI score rated by its users and customers.
CLEARLINK Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Accounting industry think that they had the lowest ROI from CLEARLINK.
Quick Insights into CLEARLINK ROI
CLEARLINK's ROI score was rated highest by customers from the Tech industry, and rated lowest by customers who have used CLEARLINK's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked CLEARLINK's ROI score.
Ranked CLEARLINK ROI the Highest
Ranked CLEARLINK ROI the Lowest
CLEARLINK ROI Score by Gender
Male customers rated CLEARLINK's ROI score 0.1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of CLEARLINK.
Male
1.6/5
Female
1.5/5
CLEARLINK ROI Score by Ethnicity
CLEARLINK's ROI score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of CLEARLINK.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
CLEARLINK ROI Score by Age
CLEARLINK's ROI score was rated 1.5 stars by customers ages 36-40 and customers ages 56-60 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of CLEARLINK.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 1.5 | 36-40 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
CLEARLINK ROI Score by Usage
CLEARLINK's ROI score was rated the highest by customers who have used CLEARLINK's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
CLEARLINK ROI Score by Industry
CLEARLINK's ROI score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
CLEARLINK Customer Satisfaction (CSAT)
CLEARLINK Customer Satisfaction (CSAT) Score
21 / 100
CLEARLINK has an overall Customer Satisfaction score of 21 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
15%
Satisfied
6%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
12%
Very Dissatisfied
61%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into CLEARLINK Customer Satisfaction
CLEARLINK's Customer Satisfaction score was rated highest by customers from the Tech industry, and rated lowest by Female customers.
Sign Up to unlock insights into how customers have ranked CLEARLINK's Customer Satisfaction.
Ranked CLEARLINK Customer Satisfaction the Highest
Ranked CLEARLINK Customer Satisfaction the Lowest
CLEARLINK Customer Satisfaction Score by Gender
Male customers rated CLEARLINK's Customer Satisfaction score 0 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of CLEARLINK.
17 / 100
MaleVery Satisfied | 17% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 17% | |
Dissatisfied | 8% | |
Very Dissatisfied | 58% |
0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 100% |
CLEARLINK Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
CLEARLINK's Customer Satisfaction (CSAT) score was rated 8% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of CLEARLINK.
8 / 100
Very Satisfied
8%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
7%
Very Dissatisfied
85%
CLEARLINK Customer Satisfaction Score by Age
CLEARLINK's Customer Satisfaction score was rated 0 points by customers ages 51-55 and customers ages 56-60 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of CLEARLINK.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 51-55 | 0% | |||||||||||||||
| 56-60 | 0% |
CLEARLINK Customer Satisfaction Score by Usage
CLEARLINK's Customer Satisfaction score was rated the highest by customers who have used CLEARLINK's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
CLEARLINK Customer Satisfaction Score by Industry
CLEARLINK's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "CLEARLINK Customer Satisfaction Score by Industry",
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"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 34,
"stars": 0,
"csatScore": 34,
"text": "CLEARLINK's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 34
},
{
"label": "Accounting",
"groupId": 495,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "CLEARLINK's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "",
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}
]
}CLEARLINK Customer Service
2/5
CLEARLINK has an overall Customer Service score of 2 out of 5 stars rated by its users and customers.
Sign Up to unlock CLEARLINK's overall Customer Service score rated by its users and customers.
About CLEARLINK's Customer Service
Address
5202 W Douglas Corrigan Way, Salt Lake City, UT 84116
Website
http://www.clearlink.com
Phone Number
(801) 424-0018
CLEARLINK's Social Links
Quick Insights into CLEARLINK Customer Service
CLEARLINK's Customer Service score was rated highest by customers ages 36-40, and rated lowest by customers who have used CLEARLINK's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked CLEARLINK's Customer Service score.
Ranked CLEARLINK Customer Service the Highest
Ranked CLEARLINK Customer Service the Lowest
CLEARLINK Customer Service Score by Gender
Male customers rated CLEARLINK's Customer Service score 0.1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of CLEARLINK.
Male
1.6/5
Female
1.5/5
CLEARLINK Customer Service Score by Ethnicity
CLEARLINK's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of CLEARLINK.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
CLEARLINK Customer Service Score by Age
CLEARLINK's Customer Service score was rated the highest by customers ages 36-40, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of CLEARLINK.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
36-40 2.5 | 36-40 | 2.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
CLEARLINK Customer Service Score by Usage
CLEARLINK's Customer Service score was rated the highest by customers who have used CLEARLINK's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
CLEARLINK Customer Service Score by Industry
CLEARLINK's Customer Service score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
CLEARLINK as an Employer
2.4/5
CLEARLINK has a 2.4/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
CLEARLINK scored a -63 for Net Promoter Score and a -55 for Employee Net Promoter Score. NPS gauges how likely a customer of CLEARLINK would recommend the brand to a friend. ENPS measures how likely CLEARLINK employees would recommend working at CLEARLINK to a friend.
Net Promoter Score
-63
NPS Score
| 15% | Promoters |
|---|---|
| 7% | Passive |
| 78% | Detractors |
Employee Net Promoter Score
-55
eNPS Score
| 16% | Promoters |
|---|---|
| 13% | Passive |
| 71% | Detractors |
