50
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Clever
Marketing or Exec? Claim Your Free Account
About Clever's Brand
Clever builds the platform for modern learning software after extracting student data from school legacy data systems.
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Clever NPS
Clever's Net Promoter Score (NPS) is a 50 with 75% Promoters, 0% Passives, and 25% Detractors. Net Promoter Score tracks whether Clever's customers would recommend using the product based on a scale of -100 to 100.
Clever Overall NPS
| 75% | Promoters |
|---|---|
| 0% | Passives |
| 25% | Detractors |
Clever NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2022 -100 | Sep 2022 | -100 |
Oct 2025 33 | Oct 2025 | 33 |
Dec 2025 50 | Dec 2025 | 50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Clever Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Clever users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Clever Product Quality
1.5/5
Clever has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Clever's overall Product Quality score rated by its users and customers.
Clever Product Information
Clever’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- https://clever.com
- Company Size
- 11-50 Employees
Industry
Tech
Big Data
Education
Enterprise
SaaS
Clever Pricing
Clever ROI & Value For Money
5/5
Clever has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Clever's overall ROI score rated by its users and customers.
Clever Customer Satisfaction (CSAT)
Clever Customer Satisfaction (CSAT) Score
50 / 100
Clever has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Clever Customer Service
5/5
Clever has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Clever's overall Customer Service score rated by its users and customers.
About Clever's Customer Service
Address
1263 Mission Street, San Francisco, CA 94103
Website
https://clever.com
Phone Number
415-562-6483
Clever as an Employer
4.2/5
Clever has a 4.2/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Clever scored a 50 for Net Promoter Score and a 67 for Employee Net Promoter Score. NPS gauges how likely a customer of Clever would recommend the brand to a friend. ENPS measures how likely Clever employees would recommend working at Clever to a friend.
Net Promoter Score
50
NPS Score
| 75% | Promoters |
|---|---|
| 0% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
67
eNPS Score
| 67% | Promoters |
|---|---|
| 33% | Passive |
| 0% | Detractors |
