67
NPS
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CLEVER INC.
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About CLEVER INC. Brand
Brand at a Glance
100%
Customer Loyalty
2.5/5
Product Quality
3.5/5
Pricing
3.5/5
Customer Service
CLEVER INC. NPS
CLEVER INC.'s Net Promoter Score (NPS) is a 67 with 67% Promoters, 33% Passives, and 0% Detractors. Net Promoter Score tracks whether CLEVER INC.'s customers would recommend using the product based on a scale of -100 to 100.
CLEVER INC. Overall NPS
| 67% | Promoters |
|---|---|
| 33% | Passives |
| 0% | Detractors |
CLEVER INC. NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2020 0 | Dec 2020 | 0 |
Apr 2021 50 | Apr 2021 | 50 |
Jan 2022 66 | Jan 2022 | 66 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
CLEVER INC. Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of CLEVER INC. users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
CLEVER INC. Product Quality
2.5/5
CLEVER INC. has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
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CLEVER INC. Product Information
CLEVER INC.’s product quality score is a 2.5 out of 5 as rated by its users and customers.
Industry
Tech
CLEVER INC. Pricing
CLEVER INC. ROI & Value For Money
3.5/5
CLEVER INC. has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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CLEVER INC. Customer Service
3.5/5
CLEVER INC. has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About CLEVER INC.'s Customer Service
Address
New York City, NY 94103
CLEVER INC. as an Employer
Consumer vs. Employees
CLEVER INC. scored a 67 for Net Promoter Score and a -80 for Employee Net Promoter Score. NPS gauges how likely a customer of CLEVER INC. would recommend the brand to a friend. ENPS measures how likely CLEVER INC. employees would recommend working at CLEVER INC. to a friend.
Net Promoter Score
67
NPS Score
| 67% | Promoters |
|---|---|
| 33% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-80
eNPS Score
| 0% | Promoters |
|---|---|
| 20% | Passive |
| 80% | Detractors |
