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CleverTap
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About CleverTap's Brand

The intelligent mobile marketing platform that empowers marketers to create powerful mobile engagement strategies.

Brand at a Glance

85%
Customer Loyalty
4.4/5
Product Quality
4.3/5
Pricing
4.2/5
Customer Service

CleverTap NPS

CleverTap's Net Promoter Score (NPS) is a 58 with 72% Promoters, 14% Passives, and 14% Detractors. Net Promoter Score tracks whether CleverTap's customers would recommend using the product based on a scale of -100 to 100.

CleverTap Overall NPS

58
NPS
72%Promoters
14%Passives
14%Detractors
CleverTap Overall NPS

CleverTap NPS Trend

-100
-50
0
50
100
Aug 2020
52
Aug 2020Aug 2020
Jan 2021
49
Jan 2021Jan 2021
Feb 2021
52
Feb 2021Feb 2021
Aug 2021
55
Aug 2021Aug 2021
Sep 2021
57
Sep 2021Sep 2021
Jan 2022
58
Jan 2022Jan 2022

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

CleverTap NPS by Usage

CleverTap's NPS was rated 42 points by customers who have used CleverTap's products/services for 1 to 2 Years.

Sign Up for Brand Profile PRO to get the full NPS by Usage data of CleverTap.
-100
-50
0
50
100
1 to 2 Years
42
1 to 2 Years42

CleverTap Customer Reviews

What do you value most about this brand?
continuous innovation and taking in feedback
Review from San Francisco, CA / Female / Asian or Pacific Islander / 18-25Posted 5 days ago

CleverTap Customer Loyalty

85%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

85% of CleverTap users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

PRO Demo Our Brand Intelligence Solutions

85
85%
15
15%
CleverTap Customer Loyalty

CleverTap Product Quality

4.4/5

CleverTap has an overall Product Quality score of 4.4 out of 5 stars rated by its users and customers.

Sign Up to unlock CleverTap's overall Product Quality score rated by its users and customers.

CleverTap Product Information

CleverTap serves markets in the United States, Asia, China, Europe, Japan, Australia, Canada, India, United Kingdom, and Germany. CleverTap supports Web devices and offers products for small, medium, and large sized businesses.

CleverTap’s product quality score is a 4.4 out of 5 as rated by its users and customers.

Website
https://clevertap.com/
Company Size
51-200 Employees

Industry

Marketing, Advertising and Research
Analytics

Languages Supported

English

Product Type

Mobile Marketing Software
Marketing Automation Software
Online Marketing Software
Marketing Analytics Software
Web Analytics Software
Customer Engagement Software
Mobile Analytics Software
Push Notifications Software

CleverTap Pricing

CleverTap ROI & Value For Money

4.3/5

CleverTap has a value for money and ROI score of 4.3 out of 5 stars rated by its users and customers.

Sign Up to unlock CleverTap's overall ROI score rated by its users and customers.

CleverTap Pricing Plans

CleverTap has a pricing structure that accommodates small, medium, and large businesses. Starting from $999/month, CleverTap uses a subscription model. For the users that are not ready to commit yet, CleverTap also offers a free trial.

Who Uses CleverTap?

Small Businesses
Medium Businesses
Large Enterprises

CleverTap Customer Service

4.2/5

CleverTap has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.

Sign Up to unlock CleverTap's overall Customer Service score rated by its users and customers.

About CleverTap's Customer Service

Address

440 N Wolfe Rd., Sunnyvale, CA 94085


Website

https://clevertap.com/


Phone Number

9004513548

CleverTap as an Employer

3.7/5

CleverTap has a 3.7/5 stars for its overall company culture rated by their employees

  CleverTap CEO
top
10%
CEO of CleverTap

In the Top 10% of Similar Sized Companies on Comparably.

Consumer vs. Employees

CleverTap scored a 58 for Net Promoter Score and a 49 for Employee Net Promoter Score. NPS gauges how likely a customer of CleverTap would recommend the brand to a friend. ENPS measures how likely CleverTap employees would recommend working at CleverTap to a friend.

Net Promoter Score

58
NPS Score
72%Promoters
14%Passive
14%Detractors

Employee Net Promoter Score

49
eNPS Score
66%Promoters
17%Passive
17%Detractors

Global Ranking Snapshot

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