34
NPS
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Brand Page
CleverTap
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About CleverTap's Brand
The intelligent mobile marketing platform that empowers marketers to create powerful mobile engagement strategies.
Brand at a Glance
69%
Customer Loyalty
3.9/5
Product Quality
3.8/5
Pricing
3.7/5
Customer Service
CleverTap NPS
CleverTap's Net Promoter Score (NPS) is a 34 with 58% Promoters, 18% Passives, and 24% Detractors. Net Promoter Score tracks whether CleverTap's customers would recommend using the product based on a scale of -100 to 100.
CleverTap Overall NPS
| 58% | Promoters |
|---|---|
| 18% | Passives |
| 24% | Detractors |
CleverTap NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2021 52 | Feb 2021 | 52 |
Aug 2021 55 | Aug 2021 | 55 |
Sep 2021 57 | Sep 2021 | 57 |
Jan 2022 56 | Jan 2022 | 56 |
Apr 2022 57 | Apr 2022 | 57 |
May 2022 52 | May 2022 | 52 |
Sep 2022 46 | Sep 2022 | 46 |
Oct 2022 43 | Oct 2022 | 43 |
Nov 2022 40 | Nov 2022 | 40 |
Dec 2022 39 | Dec 2022 | 39 |
Feb 2023 37 | Feb 2023 | 37 |
Apr 2023 33 | Apr 2023 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
CleverTap NPS by Gender
CleverTap's NPS was rated 20 by Female customers on Comparably.
Female
20
CleverTap's NPS was rated 20 by Female customers on Comparably.
40%
Promoters
40%
Passives
20%
Detractors
Male
N/A
CleverTap's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
CleverTap NPS by Ethnicity
CleverTap's NPS was rated 60 points by Asian or Pacific Islander customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 60 | Asian or Pacific Islander | 60 |
CleverTap NPS by Usage
CleverTap's NPS was rated the highest by customers who have used CleverTap's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 20 | Less than 1 Year | 20 |
1 to 2 Years 46 | 1 to 2 Years | 46 |
CleverTap Customer Reviews
Out of the 2 CleverTap customer reviews 2 were positive and 0 were constructive. CleverTap customer reviews reflect that all customers have a favorable experience using the products/services of the company.
CleverTap Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of CleverTap users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
CleverTap Customer Loyalty Score by Gender
CleverTap's Customer Loyalty score was rated 82 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of CleverTap.
Female
82%
Yes
Male
N/A
Yes
CleverTap Customer Loyalty Score by Ethnicity
CleverTap's Customer Loyalty score was rated 82% by Asian or Pacific Islander customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of CleverTap.
82
out of 100
Asian or Pacific Islander
CleverTap Product Quality
3.9/5
CleverTap has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock CleverTap's overall Product Quality score rated by its users and customers.
CleverTap Product Information
CleverTap serves markets in the United States, Asia, China, Europe, Japan, Australia, Canada, India, United Kingdom, and Germany. CleverTap supports Web devices and offers products for small, medium, and large sized businesses.
CleverTap’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated CleverTap's product the highest.
- Website
- https://clevertap.com/
- Company Size
- 51-200 Employees
Industry
Marketing, Advertising and Research
Analytics
Languages Supported
English
Product Type
Mobile Marketing Software
Marketing Automation Software
Online Marketing Software
Marketing Analytics Software
Web Analytics Software
Customer Engagement Software
Mobile Analytics Software
Push Notifications Software
Quick Insights into CleverTap Product Quality
CleverTap's Product Quality score was rated highest by Asian or Pacific Islander customers, and rated lowest by customers who have used CleverTap's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked CleverTap's Product Quality.
Ranked CleverTap Product Quality the Highest
Ranked CleverTap Product Quality the Lowest
CleverTap Product Quality Score by Gender
CleverTap's Product Quality score was rated 4.2 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of CleverTap.
Female
4.2/5
Male
N/A
CleverTap Product Quality Score by Ethnicity
CleverTap's Product Quality score was rated 4.6 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of CleverTap.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 4.6 | Asian or Pacific Islander | 4.6 |
CleverTap Product Quality Score by Usage
CleverTap's Product Quality score was rated 4.4 stars by customers who have used CleverTap's products/services for 1 to 2 Years, and by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
CleverTap Product Quality Score by Industry
CleverTap's Product Quality score was rated 4.2 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
CleverTap Pricing
CleverTap ROI & Value For Money
3.8/5
CleverTap has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock CleverTap's overall ROI score rated by its users and customers.
CleverTap Pricing Plans
CleverTap has a pricing structure that accommodates small, medium, and large businesses. Starting from $999/month, CleverTap uses a subscription model. For the users that are not ready to commit yet, CleverTap also offers a free trial.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Who Uses CleverTap?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into CleverTap ROI
CleverTap's ROI score was rated highest by Asian or Pacific Islander customers.
Sign Up to unlock insights into how customers have ranked CleverTap's ROI score.
Ranked CleverTap ROI the Highest
CleverTap ROI Score by Gender
CleverTap's ROI score was rated 3.9 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of CleverTap.
Female
3.9/5
Male
N/A
CleverTap ROI Score by Ethnicity
CleverTap's ROI score was rated 4.2 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of CleverTap.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 4.2 | Asian or Pacific Islander | 4.2 |
CleverTap ROI Score by Industry
CleverTap's ROI score was rated 3.9 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
CleverTap Customer Satisfaction (CSAT)
CleverTap Customer Satisfaction (CSAT) Score
69 / 100
CleverTap has an overall Customer Satisfaction score of 69 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
31%
Satisfied
38%
Neither Satisfied nor Dissatisfied
15%
Dissatisfied
8%
Very Dissatisfied
8%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into CleverTap Customer Satisfaction
CleverTap's Customer Satisfaction score was rated highest by Asian or Pacific Islander customers.
Sign Up to unlock insights into how customers have ranked CleverTap's Customer Satisfaction.
Ranked CleverTap Customer Satisfaction the Highest
CleverTap Customer Satisfaction Score by Gender
CleverTap's Customer Satisfaction score was rated 100 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of CleverTap.
100 / 100
FemaleVery Satisfied | 40% | |
|---|---|---|
Satisfied | 60% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
CleverTap Customer Satisfaction Score by Ethnicity
CSAT according to Asian or Pacific Islander
CleverTap's Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of CleverTap.
100 / 100
Very Satisfied
60%
Satisfied
40%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CleverTap Customer Service
3.7/5
CleverTap has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock CleverTap's overall Customer Service score rated by its users and customers.
About CleverTap's Customer Service
Address
440 N Wolfe Rd., Sunnyvale, CA 94085
Website
https://clevertap.com/
Phone Number
9004513548
Quick Insights into CleverTap Customer Service
CleverTap's Customer Service score was rated highest by Asian or Pacific Islander customers.
Sign Up to unlock insights into how customers have ranked CleverTap's Customer Service score.
Ranked CleverTap Customer Service the Highest
CleverTap Customer Service Score by Gender
CleverTap's Customer Service score was rated 3.9 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of CleverTap.
Female
3.9/5
Male
N/A
CleverTap Customer Service Score by Ethnicity
CleverTap's Customer Service score was rated 4.1 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of CleverTap.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Asian or Pacific Islander 4.1 | Asian or Pacific Islander | 4.1 |
CleverTap as an Employer
3.8/5
CleverTap has a 3.8/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
CleverTap scored a 34 for Net Promoter Score and a 37 for Employee Net Promoter Score. NPS gauges how likely a customer of CleverTap would recommend the brand to a friend. ENPS measures how likely CleverTap employees would recommend working at CleverTap to a friend.
Net Promoter Score
34
NPS Score
| 58% | Promoters |
|---|---|
| 18% | Passive |
| 24% | Detractors |
Employee Net Promoter Score
37
eNPS Score
| 55% | Promoters |
|---|---|
| 27% | Passive |
| 18% | Detractors |
