4
NPS
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Clevertech
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About Clevertech's Brand
Clevertech is a leading consultancy on a mission to build transformational digital solutions for the world’s most innovative organizations.
Brand at a Glance
78%
Customer Loyalty
3.2/5
Product Quality
3/5
Pricing
3.1/5
Customer Service
Clevertech NPS
Clevertech's Net Promoter Score (NPS) is a 4 with 39% Promoters, 26% Passives, and 35% Detractors. Net Promoter Score tracks whether Clevertech's customers would recommend using the product based on a scale of -100 to 100.
Clevertech Overall NPS
| 39% | Promoters |
|---|---|
| 26% | Passives |
| 35% | Detractors |
Clevertech NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2022 17 | Dec 2022 | 17 |
Jan 2023 13 | Jan 2023 | 13 |
Apr 2023 0 | Apr 2023 | 0 |
May 2023 16 | May 2023 | 16 |
Jun 2023 7 | Jun 2023 | 7 |
Jul 2023 -1 | Jul 2023 | -1 |
Aug 2023 0 | Aug 2023 | 0 |
Oct 2023 -6 | Oct 2023 | -6 |
Dec 2023 -1 | Dec 2023 | -1 |
Jan 2024 0 | Jan 2024 | 0 |
Feb 2024 0 | Feb 2024 | 0 |
Sep 2024 5 | Sep 2024 | 5 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Clevertech Customer Loyalty
78%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
78% of Clevertech users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Clevertech Product Quality
3.2/5
Clevertech has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Clevertech's overall Product Quality score rated by its users and customers.
Clevertech Product Information
Clevertech’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://www.clevertech.biz
- Company Size
- 501-1,000 Employees
Industry
Tech
Mobile App
On Demand
Productivity
Clevertech Pricing
Clevertech ROI & Value For Money
3/5
Clevertech has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Clevertech Customer Satisfaction (CSAT)
Clevertech Customer Satisfaction (CSAT) Score
52 / 100
Clevertech has an overall Customer Satisfaction score of 52 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
24%
Satisfied
28%
Neither Satisfied nor Dissatisfied
24%
Dissatisfied
6%
Very Dissatisfied
18%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Clevertech Customer Service
3.1/5
Clevertech has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
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About Clevertech's Customer Service
Address
1345 Avenue of the Americas, New York City, NY 10036
Website
http://www.clevertech.biz
Phone Number
212-702-9054
Clevertech as an Employer
2.6/5
Clevertech has a 2.6/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Clevertech scored a 4 for Net Promoter Score and a -23 for Employee Net Promoter Score. NPS gauges how likely a customer of Clevertech would recommend the brand to a friend. ENPS measures how likely Clevertech employees would recommend working at Clevertech to a friend.
Net Promoter Score
4
NPS Score
| 39% | Promoters |
|---|---|
| 26% | Passive |
| 35% | Detractors |
Employee Net Promoter Score
-23
eNPS Score
| 34% | Promoters |
|---|---|
| 9% | Passive |
| 57% | Detractors |
