-7
NPS
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Brand Page
ClickBank
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About ClickBank's Brand
ClickBank is an online marketplace that connects digital content creators with affiliate marketers offering digital information products.
Brand at a Glance
81%
Customer Loyalty
2.8/5
Product Quality
2.8/5
Pricing
3/5
Customer Service
ClickBank NPS
ClickBank's Net Promoter Score (NPS) is a -7 with 36% Promoters, 21% Passives, and 43% Detractors. Net Promoter Score tracks whether ClickBank's customers would recommend using the product based on a scale of -100 to 100.
ClickBank Overall NPS
| 36% | Promoters |
|---|---|
| 21% | Passives |
| 43% | Detractors |
ClickBank NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2021 -50 | Jun 2021 | -50 |
Aug 2021 -25 | Aug 2021 | -25 |
Sep 2021 -20 | Sep 2021 | -20 |
Nov 2021 -34 | Nov 2021 | -34 |
Mar 2022 -15 | Mar 2022 | -15 |
May 2022 0 | May 2022 | 0 |
Oct 2022 -11 | Oct 2022 | -11 |
Nov 2022 0 | Nov 2022 | 0 |
Apr 2023 9 | Apr 2023 | 9 |
Jan 2024 -1 | Jan 2024 | -1 |
Nov 2024 0 | Nov 2024 | 0 |
Jan 2025 -8 | Jan 2025 | -8 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ClickBank Customer Loyalty
81%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
81% of ClickBank users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
ClickBank Product Quality
2.8/5
ClickBank has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
Sign Up to unlock ClickBank's overall Product Quality score rated by its users and customers.
ClickBank Product Information
ClickBank’s product quality score is a 2.8 out of 5 as rated by its users and customers.
- Website
- http://www.clickbank.com
- Company Size
- 51-200 Employees
Industry
Tech
Content
Ecommerce and Marketplaces
Media
SaaS
ClickBank Pricing
ClickBank ROI & Value For Money
2.8/5
ClickBank has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.
Sign Up to unlock ClickBank's overall ROI score rated by its users and customers.
ClickBank Customer Satisfaction (CSAT)
ClickBank Customer Satisfaction (CSAT) Score
40 / 100
ClickBank has an overall Customer Satisfaction score of 40 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
30%
Satisfied
10%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
ClickBank Customer Service
3/5
ClickBank has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock ClickBank's overall Customer Service score rated by its users and customers.
About ClickBank's Customer Service
Address
917 S. Lusk Street, Suite 200, Boise, ID 83706
Website
http://www.clickbank.com
Phone Number
208-345-4245
ClickBank's Social Links
ClickBank as an Employer
3.3/5
ClickBank has a 3.3/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
ClickBank scored a -7 for Net Promoter Score and a 6 for Employee Net Promoter Score. NPS gauges how likely a customer of ClickBank would recommend the brand to a friend. ENPS measures how likely ClickBank employees would recommend working at ClickBank to a friend.
Net Promoter Score
-7
NPS Score
| 36% | Promoters |
|---|---|
| 21% | Passive |
| 43% | Detractors |
Employee Net Promoter Score
6
eNPS Score
| 39% | Promoters |
|---|---|
| 28% | Passive |
| 33% | Detractors |
