-100
NPS
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Brand Page
ClickFox
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About ClickFox's Brand
ClickFox offers customer journey solutions, enabling companies to tells the story of what customers are experiencing.
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
ClickFox NPS
ClickFox's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether ClickFox's customers would recommend using the product based on a scale of -100 to 100.
ClickFox Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
ClickFox NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2020 -100 | May 2020 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ClickFox Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of ClickFox users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
ClickFox Product Quality
1.5/5
ClickFox has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock ClickFox's overall Product Quality score rated by its users and customers.
ClickFox Product Information
ClickFox’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://www.clickfox.com
- Company Size
- 51-200 Employees
Industry
Tech
Analytics
Big Data
ClickFox Pricing
ClickFox ROI & Value For Money
1.5/5
ClickFox has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock ClickFox's overall ROI score rated by its users and customers.
ClickFox Customer Service
1.5/5
ClickFox has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock ClickFox's overall Customer Service score rated by its users and customers.
About ClickFox's Customer Service
Address
3445 Peachtree Road, Suite 1250, Atlanta, GA
Website
http://www.clickfox.com
Phone Number
404-351-8020
ClickFox as an Employer
2.4/5
ClickFox has a 2.4/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
ClickFox scored a -100 for Net Promoter Score and a -67 for Employee Net Promoter Score. NPS gauges how likely a customer of ClickFox would recommend the brand to a friend. ENPS measures how likely ClickFox employees would recommend working at ClickFox to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-67
eNPS Score
| 0% | Promoters |
|---|---|
| 33% | Passive |
| 67% | Detractors |
