Clicks Group NPS & Customer Reviews

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Clicks Group

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Clicks Group

Rate this Brand

About Clicks Group's Brand

Brand at a Glance

95%

Customer Loyalty

4.6/5

Product Quality

4.3/5

Pricing

4.4/5

Customer Service

Clicks Group NPS

Clicks Group's Net Promoter Score (NPS) is a 63 with 74% Promoters, 15% Passives, and 11% Detractors. Net Promoter Score tracks whether Clicks Group's customers would recommend using the product based on a scale of -100 to 100.

Clicks Group Overall NPS

NPS

74%	Promoters
15%	Passives
11%	Detractors

Clicks Group NPS Trend

-100

-50

100

Summary	Date	Score
Apr 2025 64	Apr 2025	64
May 2025 64	May 2025	64
Jul 2025 65	Jul 2025	65
Aug 2025 65	Aug 2025	65
Sep 2025 65	Sep 2025	65
Oct 2025 64	Oct 2025	64
Nov 2025 66	Nov 2025	66
Dec 2025 66	Dec 2025	66
Jan 2026 64	Jan 2026	64
Feb 2026 66	Feb 2026	66
Mar 2026 65	Mar 2026	65
Apr 2026 63	Apr 2026	63

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Clicks Group NPS by Gender

Female customers rated Clicks Group's NPS 10 points higher than Male customers.

Male

Clicks Group's NPS was rated 71 by Male customers on Comparably.

77%

Promoters

17%

Passives

Detractors

Female

Clicks Group's NPS was rated 81 by Female customers on Comparably.

84%

Promoters

13%

Passives

Detractors

Clicks Group NPS by Ethnicity

Clicks Group's NPS was rated the highest by Caucasian customers, and the lowest by African American/Black customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian 100	Caucasian	100
African American/Black 75	African American/Black	75
Other 82	Other	82

Clicks Group NPS by Age

Clicks Group's NPS was rated the highest by customers ages 36-40, and the lowest by customers ages 26-30.

100

Summary

Age

Promoters

Passives

Detractors

18-25

75%

25%

26-30

78%

11%

31-35

80%

20%

36-40

100%

46-50

100%

51-55

100%

Clicks Group NPS by Usage

Clicks Group's NPS was rated the highest by customers who have used Clicks Group's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.

-100

-50

100

Summary	Usage	Score
1 to 2 Years 66	1 to 2 Years	66
2 to 5 Years 86	2 to 5 Years	86
5 to 10 Years 64	5 to 10 Years	64
Over 10 Years 94	Over 10 Years	94

Clicks Group Customer Reviews

Out of the 20 Clicks Group customer reviews 20 were positive and 0 were constructive. Clicks Group customer reviews reflect that all customers have a favorable experience using the products/services of the company.

Clicks Group Customer Loyalty

95%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

95% of Clicks Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

95%

Clicks Group Customer Loyalty Score by Gender

Female customers rated Clicks Group's Customer Loyalty score 8% higher than Male customers.

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Male

90%

Yes

Female

98%

Yes

Clicks Group Customer Loyalty Score by Ethnicity

Clicks Group's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.

% who answered "Yes"

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out of 100

Caucasian

out of 100

African American/Black

out of 100

Other

Clicks Group Customer Loyalty Score by Age

Clicks Group's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 31-35.

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20%

40%

60%

80%

100%

Summary	Age	Score
18-25 96%	18-25	96%
26-30 100%	26-30	100%
31-35 64%	31-35	64%
36-40 100%	36-40	100%
46-50 100%	46-50	100%
51-55 100%	51-55	100%

Clicks Group Customer Loyalty Score by Usage

Clicks Group's Customer Loyalty score was rated the highest by customers who have used Clicks Group's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

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1 to 2 Years	100%
2 to 5 Years	100%
5 to 10 Years	100%
Over 10 Years	85%

Clicks Group Customer Loyalty Score by Industry

Clicks Group's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.

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Accounting	100%
Business and Consumer Services	100%
Construction	100%
Education	100%
Government and Public Policy	100%
Healthcare, Hospitals and Medicine	85%

Clicks Group Product Quality

4.6/5

Clicks Group has an overall Product Quality score of 4.6 out of 5 stars rated by its users and customers.

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Clicks Group Product Information

Clicks Group’s product quality score is a 4.6 out of 5 as rated by its users and customers. Reviewers from the Government and Public Policy industry rated Clicks Group's product the highest. Reviewers from the Business and Consumer Services industry rated Clicks Group the lowest at 4.3.

Website: www.newclicks.co.za

Company Size: 10,000+ Employees

Quick Insights into Clicks Group Product Quality

Clicks Group's Product Quality score was rated highest by customers ages 46-50, and rated lowest by customers from the Business and Consumer Services industry.

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Ranked Clicks Group Product Quality the Highest

46-50	5
Government and Public Policy	5
1 to 2 Years	4.8

Ranked Clicks Group Product Quality the Lowest

Other	4.5
51-55	4.3
Business and Consumer Services	4.3

Clicks Group Product Quality Score by Gender

Clicks Group's Product Quality score was rated 4.7 by both Female and Male customers on Comparably.

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Male

4.7/5

Female

4.7/5

Clicks Group Product Quality Score by Ethnicity

Clicks Group's Product Quality score was rated the highest by African American/Black customers, and the lowest by Other customers.

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Summary	Ethnicity	Score
Caucasian 4.7	Caucasian	4.7
African American/Black 4.7	African American/Black	4.7
Other 4.5	Other	4.5

Clicks Group Product Quality Score by Age

Clicks Group's Product Quality score was rated the highest by customers ages 46-50, and the lowest by customers ages 51-55.

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Summary	Age	Score
18-25 4.6	18-25	4.6
26-30 4.8	26-30	4.8
31-35 4.8	31-35	4.8
36-40 4.7	36-40	4.7
46-50 5	46-50	5
51-55 4.3	51-55	4.3

Clicks Group Product Quality Score by Usage

Clicks Group's Product Quality score was rated the highest by customers who have used Clicks Group's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

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1 to 2 Years	4.8
2 to 5 Years	4.7
5 to 10 Years	4.7
Over 10 Years	4.6

Clicks Group Product Quality Score by Industry

Clicks Group's Product Quality score was rated the highest by Government and Public Policy industry customers, and the lowest by Business and Consumer Services industry customers.

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Accounting	4.6
Business and Consumer Services	4.3
Construction	4.6
Education	4.6
Government and Public Policy	5
Healthcare, Hospitals and Medicine	4.6

Clicks Group Pricing

Clicks Group ROI & Value For Money

4.3/5

Clicks Group has a value for money and ROI score of 4.3 out of 5 stars rated by its users and customers.

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Clicks Group Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Business and Consumer Services industry. The users from the Education industry think that they had the lowest ROI from Clicks Group.

Quick Insights into Clicks Group ROI

Clicks Group's ROI score was rated highest by customers ages 46-50, and rated lowest by customers who have used Clicks Group's products/services for 5 to 10 Years.

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Ranked Clicks Group ROI the Highest

46-50	4.8
2 to 5 Years	4.7
Business and Consumer Services	4.6

Ranked Clicks Group ROI the Lowest

Other	4.4
Education	4.3
5 to 10 Years	4.2

Clicks Group ROI Score by Gender

Clicks Group's ROI score was rated 4.5 by both Female and Male customers on Comparably.

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Male

4.5/5

Female

4.5/5

Clicks Group ROI Score by Ethnicity

Clicks Group's ROI score was rated the highest by African American/Black customers, and the lowest by Other customers.

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Summary	Ethnicity	Score
Caucasian 4.4	Caucasian	4.4
African American/Black 4.5	African American/Black	4.5
Other 4.4	Other	4.4

Clicks Group ROI Score by Age

Clicks Group's ROI score was rated the highest by customers ages 46-50, and the lowest by customers ages 36-40.

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Summary	Age	Score
18-25 4.5	18-25	4.5
26-30 4.5	26-30	4.5
31-35 4.5	31-35	4.5
36-40 4.4	36-40	4.4
46-50 4.8	46-50	4.8
51-55 4.5	51-55	4.5

Clicks Group ROI Score by Usage

Clicks Group's ROI score was rated the highest by customers who have used Clicks Group's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.

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1 to 2 Years	4.6
2 to 5 Years	4.7
5 to 10 Years	4.2
Over 10 Years	4.5

Clicks Group ROI Score by Industry

Clicks Group's ROI score was rated the highest by Business and Consumer Services industry customers, and the lowest by Education industry customers.

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Accounting	4.4
Business and Consumer Services	4.6
Construction	4.5
Education	4.3
Government and Public Policy	4.6
Healthcare, Hospitals and Medicine	4.6

Clicks Group Customer Satisfaction (CSAT)

Clicks Group Customer Satisfaction (CSAT) Score

96 / 100

Clicks Group has an overall Customer Satisfaction score of 96 rated by its users and customers.

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Very Satisfied	63%
Satisfied	33%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	1%
Very Dissatisfied	3%

Very Satisfied

63%

Satisfied

33%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Clicks Group Customer Satisfaction

Clicks Group's Customer Satisfaction score was rated highest by customers who have used Clicks Group's products/services for 1 to 2 Years, and rated lowest by customers from the Accounting industry.

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Ranked Clicks Group Customer Satisfaction the Highest

1 to 2 Years	100%
26-30	100%
Business and Consumer Services	100%

Ranked Clicks Group Customer Satisfaction the Lowest

Male	94%
2 to 5 Years	93%
Accounting	89%

Clicks Group Customer Satisfaction Score by Gender

Female customers rated Clicks Group's Customer Satisfaction score 6 points higher than Male customers.

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94 / 100

Male

	Very Satisfied	61%
	Satisfied	33%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	6%
	Very Dissatisfied	0%

100 / 100

Female

	Very Satisfied	79%
	Satisfied	21%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	0%
	Very Dissatisfied	0%

Clicks Group Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Clicks Group's Customer Satisfaction (CSAT) score was rated 100% according to Caucasian users and customers.

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100 / 100

Very Satisfied	100%
Satisfied	0%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

100%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

CSAT according to African American/Black

Clicks Group's Customer Satisfaction (CSAT) score was rated 98% according to African American/Black users and customers.

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98 / 100

Very Satisfied	71%
Satisfied	27%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	2%
Very Dissatisfied	0%

Very Satisfied

71%

Satisfied

27%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

CSAT according to Other

Clicks Group's Customer Satisfaction (CSAT) score was rated 100% according to Other users and customers.

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100 / 100

Very Satisfied	73%
Satisfied	27%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

73%

Satisfied

27%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

Clicks Group Customer Satisfaction Score by Age

Clicks Group's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 18-25.

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100

Breakdown

Age

Score

18-25

95%

26-30

100%

31-35

100%

36-40

100%

46-50

100%

51-55

100%

Clicks Group Customer Satisfaction Score by Usage

Clicks Group's Customer Satisfaction score was rated the highest by customers who have used Clicks Group's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.

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1 to 2 Years	100
2 to 5 Years	93
5 to 10 Years	100
Over 10 Years	100

Clicks Group Customer Satisfaction Score by Industry

Clicks Group's Customer Satisfaction score was rated the highest by Business and Consumer Services industry customers, and the lowest by Accounting industry customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.

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			"label": "Accounting",
			"groupId": 495,
			"score": 89,
			"stars": 0,
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			"groupId": 521,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
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			"score": 100,
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Accounting	89
Business and Consumer Services	100
Construction	100
Education	100
Government and Public Policy	100
Healthcare, Hospitals and Medicine	100

Clicks Group Customer Service

4.4/5

Clicks Group has an overall Customer Service score of 4.4 out of 5 stars rated by its users and customers.

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About Clicks Group's Customer Service

Address

Cnr Searle and Pontac Streets, Cape Town, 8001

Website

www.newclicks.co.za

Phone Number

Quick Insights into Clicks Group Customer Service

Clicks Group's Customer Service score was rated highest by customers from the Government and Public Policy industry, and rated lowest by customers from the Business and Consumer Services industry.

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Ranked Clicks Group Customer Service the Highest

Government and Public Policy	5
36-40	4.9
1 to 2 Years	4.7

Ranked Clicks Group Customer Service the Lowest

Other	4.4
51-55	4.1
Business and Consumer Services	4.1

Clicks Group Customer Service Score by Gender

Clicks Group's Customer Service score was rated 4.6 by both Female and Male customers on Comparably.

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Male

4.6/5

Female

4.6/5

Clicks Group Customer Service Score by Ethnicity

Clicks Group's Customer Service score was rated the highest by African American/Black customers, and the lowest by Other customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Clicks Group.

100

Summary	Ethnicity	Customer Service Score
Caucasian 4.6	Caucasian	4.6
African American/Black 4.6	African American/Black	4.6
Other 4.4	Other	4.4

Clicks Group Customer Service Score by Age

Clicks Group's Customer Service score was rated the highest by customers ages 36-40, and the lowest by customers ages 51-55.

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100

Summary	Age	Customer Service Score
18-25 4.5	18-25	4.5
26-30 4.6	26-30	4.6
31-35 4.5	31-35	4.5
36-40 4.9	36-40	4.9
46-50 4.8	46-50	4.8
51-55 4.1	51-55	4.1

Clicks Group Customer Service Score by Usage

Clicks Group's Customer Service score was rated the highest by customers who have used Clicks Group's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.

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1 to 2 Years	4.7
2 to 5 Years	4.6
5 to 10 Years	4.5
Over 10 Years	4.6

Clicks Group Customer Service Score by Industry

Clicks Group's Customer Service score was rated the highest by Government and Public Policy industry customers, and the lowest by Business and Consumer Services industry customers.

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Accounting	4.5
Business and Consumer Services	4.1
Construction	4.3
Education	4.8
Government and Public Policy	5
Healthcare, Hospitals and Medicine	4.6

Clicks Group as an Employer

4.6/5

Clicks Group has a 4.6/5 stars for its overall company culture rated by their employees

top

CEO of Clicks Group

In the Top 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Clicks Group scored a 63 for Net Promoter Score and a 49 for Employee Net Promoter Score. NPS gauges how likely a customer of Clicks Group would recommend the brand to a friend. ENPS measures how likely Clicks Group employees would recommend working at Clicks Group to a friend.

Net Promoter Score

NPS Score

74%	Promoters
15%	Passive
11%	Detractors

Employee Net Promoter Score

eNPS Score

68%	Promoters
13%	Passive
19%	Detractors

Global Ranking Snapshot

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