66
NPS
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Clicks Group
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About Clicks Group's Brand
Brand at a Glance
95%
Customer Loyalty
4.6/5
Product Quality
4.3/5
Pricing
4.4/5
Customer Service
Clicks Group NPS
Clicks Group's Net Promoter Score (NPS) is a 66 with 76% Promoters, 14% Passives, and 10% Detractors. Net Promoter Score tracks whether Clicks Group's customers would recommend using the product based on a scale of -100 to 100.
Clicks Group Overall NPS
| 76% | Promoters |
|---|---|
| 14% | Passives |
| 10% | Detractors |
Clicks Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2024 63 | Nov 2024 | 63 |
Feb 2025 63 | Feb 2025 | 63 |
Mar 2025 64 | Mar 2025 | 64 |
Apr 2025 64 | Apr 2025 | 64 |
May 2025 64 | May 2025 | 64 |
Jul 2025 65 | Jul 2025 | 65 |
Aug 2025 65 | Aug 2025 | 65 |
Sep 2025 65 | Sep 2025 | 65 |
Oct 2025 64 | Oct 2025 | 64 |
Nov 2025 66 | Nov 2025 | 66 |
Dec 2025 66 | Dec 2025 | 66 |
Jan 2026 64 | Jan 2026 | 64 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Clicks Group NPS by Gender
Female customers rated Clicks Group's NPS 5 points higher than Male customers.
Male
75
Clicks Group's NPS was rated 75 by Male customers on Comparably.
81%
Promoters
13%
Passives
6%
Detractors
Female
80
Clicks Group's NPS was rated 80 by Female customers on Comparably.
83%
Promoters
14%
Passives
3%
Detractors
Clicks Group NPS by Ethnicity
Clicks Group's NPS was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 100 | Caucasian | 100 |
African American/Black 74 | African American/Black | 74 |
Other 90 | Other | 90 |
Clicks Group NPS by Age
Clicks Group's NPS was rated the highest by customers ages 36-40, and the lowest by customers ages 26-30.
Clicks Group NPS by Usage
Clicks Group's NPS was rated the highest by customers who have used Clicks Group's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 66 | 1 to 2 Years | 66 |
2 to 5 Years 85 | 2 to 5 Years | 85 |
5 to 10 Years 64 | 5 to 10 Years | 64 |
Over 10 Years 94 | Over 10 Years | 94 |
Clicks Group Customer Reviews
Out of the 19 Clicks Group customer reviews 19 were positive and 0 were constructive. Clicks Group customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Clicks Group Customer Loyalty
95%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
95% of Clicks Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Clicks Group Customer Loyalty Score by Gender
Female customers rated Clicks Group's Customer Loyalty score 9% higher than Male customers.
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Male
89%
Yes
Female
98%
Yes
Clicks Group Customer Loyalty Score by Ethnicity
Clicks Group's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Clicks Group.
78
out of 100
Caucasian
98
out of 100
African American/Black
91
out of 100
Other
Clicks Group Customer Loyalty Score by Age
Clicks Group's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 31-35.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 95% | 18-25 | 95% |
26-30 100% | 26-30 | 100% |
31-35 55% | 31-35 | 55% |
36-40 100% | 36-40 | 100% |
46-50 100% | 46-50 | 100% |
51-55 100% | 51-55 | 100% |
Clicks Group Customer Loyalty Score by Usage
Clicks Group's Customer Loyalty score was rated the highest by customers who have used Clicks Group's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Clicks Group Customer Loyalty Score by Industry
Clicks Group's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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Clicks Group Product Quality
4.6/5
Clicks Group has an overall Product Quality score of 4.6 out of 5 stars rated by its users and customers.
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Clicks Group Product Information
Clicks Group’s product quality score is a 4.6 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated Clicks Group's product the highest.
- Website
- www.newclicks.co.za
- Company Size
- 10,000+ Employees
Quick Insights into Clicks Group Product Quality
Clicks Group's Product Quality score was rated highest by customers ages 46-50, and rated lowest by customers ages 51-55.
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Ranked Clicks Group Product Quality the Highest
Ranked Clicks Group Product Quality the Lowest
Clicks Group Product Quality Score by Gender
Clicks Group's Product Quality score was rated 4.7 by both Female and Male customers on Comparably.
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Male
4.7/5
Female
4.7/5
Clicks Group Product Quality Score by Ethnicity
Clicks Group's Product Quality score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Clicks Group.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.7 | Caucasian | 4.7 |
African American/Black 4.7 | African American/Black | 4.7 |
Other 4.5 | Other | 4.5 |
Clicks Group Product Quality Score by Age
Clicks Group's Product Quality score was rated the highest by customers ages 46-50, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Clicks Group.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.6 | 18-25 | 4.6 |
26-30 4.8 | 26-30 | 4.8 |
31-35 4.7 | 31-35 | 4.7 |
36-40 4.7 | 36-40 | 4.7 |
46-50 5 | 46-50 | 5 |
51-55 4.3 | 51-55 | 4.3 |
Clicks Group Product Quality Score by Usage
Clicks Group's Product Quality score was rated the highest by customers who have used Clicks Group's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Clicks Group Product Quality Score by Industry
Clicks Group's Product Quality score was rated 4.6 stars by both Accounting and Healthcare, Hospitals and Medicine industry customers.
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Clicks Group Pricing
Clicks Group ROI & Value For Money
4.3/5
Clicks Group has a value for money and ROI score of 4.3 out of 5 stars rated by its users and customers.
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Clicks Group Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry. The users from the Education industry think that they had the lowest ROI from Clicks Group.
Quick Insights into Clicks Group ROI
Clicks Group's ROI score was rated highest by customers ages 46-50, and rated lowest by customers who have used Clicks Group's products/services for 5 to 10 Years.
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Ranked Clicks Group ROI the Highest
Ranked Clicks Group ROI the Lowest
Clicks Group ROI Score by Gender
Clicks Group's ROI score was rated 4.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Clicks Group.
Male
4.5/5
Female
4.5/5
Clicks Group ROI Score by Ethnicity
Clicks Group's ROI score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Clicks Group.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.4 | Caucasian | 4.4 |
African American/Black 4.5 | African American/Black | 4.5 |
Other 4.4 | Other | 4.4 |
Clicks Group ROI Score by Age
Clicks Group's ROI score was rated the highest by customers ages 46-50, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Clicks Group.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.5 | 18-25 | 4.5 |
26-30 4.5 | 26-30 | 4.5 |
31-35 4.4 | 31-35 | 4.4 |
36-40 4.4 | 36-40 | 4.4 |
46-50 4.8 | 46-50 | 4.8 |
51-55 4.5 | 51-55 | 4.5 |
Clicks Group ROI Score by Usage
Clicks Group's ROI score was rated the highest by customers who have used Clicks Group's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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Clicks Group ROI Score by Industry
Clicks Group's ROI score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Education industry customers.
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Clicks Group Customer Satisfaction (CSAT)
Clicks Group Customer Satisfaction (CSAT) Score
97 / 100
Clicks Group has an overall Customer Satisfaction score of 97 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
64%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
1%
Very Dissatisfied
2%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Clicks Group Customer Satisfaction
Clicks Group's Customer Satisfaction score was rated highest by customers who have used Clicks Group's products/services for 1 to 2 Years, and rated lowest by customers from the Accounting industry.
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Ranked Clicks Group Customer Satisfaction the Highest
Ranked Clicks Group Customer Satisfaction the Lowest
Clicks Group Customer Satisfaction Score by Gender
Female customers rated Clicks Group's Customer Satisfaction score 6 points higher than Male customers.
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94 / 100
MaleVery Satisfied | 63% | |
|---|---|---|
Satisfied | 31% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 6% | |
Very Dissatisfied | 0% |
100 / 100
FemaleVery Satisfied | 78% | |
|---|---|---|
Satisfied | 22% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Clicks Group Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Clicks Group's Customer Satisfaction (CSAT) score was rated 100% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Clicks Group.
100 / 100
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to African American/Black
Clicks Group's Customer Satisfaction (CSAT) score was rated 98% according to African American/Black users and customers.
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98 / 100
Very Satisfied
72%
Satisfied
26%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
2%
Very Dissatisfied
0%
CSAT according to Other
Clicks Group's Customer Satisfaction (CSAT) score was rated 100% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Clicks Group.
100 / 100
Very Satisfied
70%
Satisfied
30%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Clicks Group Customer Satisfaction Score by Age
Clicks Group's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Clicks Group.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 95% | |||||||||||||||
| 26-30 | 100% | |||||||||||||||
| 31-35 | 100% | |||||||||||||||
| 36-40 | 100% | |||||||||||||||
| 46-50 | 100% | |||||||||||||||
| 51-55 | 100% |
Clicks Group Customer Satisfaction Score by Usage
Clicks Group's Customer Satisfaction score was rated the highest by customers who have used Clicks Group's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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Clicks Group Customer Satisfaction Score by Industry
Clicks Group's Customer Satisfaction score was rated the highest by Education industry customers, and the lowest by Accounting industry customers.
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{
"title": "Clicks Group Customer Satisfaction Score by Industry",
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"bars": [
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"label": "Accounting",
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"score": 89,
"stars": 0,
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"scoreClassName": "",
"scoreLabel": 89
},
{
"label": "Education",
"groupId": 515,
"score": 100,
"stars": 0,
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},
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"groupId": 522,
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}Clicks Group Customer Service
4.4/5
Clicks Group has an overall Customer Service score of 4.4 out of 5 stars rated by its users and customers.
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About Clicks Group's Customer Service
Address
Cnr Searle and Pontac Streets, Cape Town, 8001
Website
www.newclicks.co.za
Phone Number
7
Quick Insights into Clicks Group Customer Service
Clicks Group's Customer Service score was rated highest by customers ages 36-40, and rated lowest by customers ages 51-55.
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Ranked Clicks Group Customer Service the Highest
Ranked Clicks Group Customer Service the Lowest
Clicks Group Customer Service Score by Gender
Female customers rated Clicks Group's Customer Service score 0.1 stars higher than Male customers.
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Male
4.5/5
Female
4.6/5
Clicks Group Customer Service Score by Ethnicity
Clicks Group's Customer Service score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Clicks Group.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.6 | Caucasian | 4.6 |
African American/Black 4.6 | African American/Black | 4.6 |
Other 4.4 | Other | 4.4 |
Clicks Group Customer Service Score by Age
Clicks Group's Customer Service score was rated the highest by customers ages 36-40, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Clicks Group.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.5 | 18-25 | 4.5 |
26-30 4.6 | 26-30 | 4.6 |
31-35 4.4 | 31-35 | 4.4 |
36-40 4.9 | 36-40 | 4.9 |
46-50 4.8 | 46-50 | 4.8 |
51-55 4.1 | 51-55 | 4.1 |
Clicks Group Customer Service Score by Usage
Clicks Group's Customer Service score was rated the highest by customers who have used Clicks Group's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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Clicks Group Customer Service Score by Industry
Clicks Group's Customer Service score was rated the highest by Education industry customers, and the lowest by Accounting industry customers.
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Clicks Group as an Employer
Consumer vs. Employees
Clicks Group scored a 66 for Net Promoter Score and a 51 for Employee Net Promoter Score. NPS gauges how likely a customer of Clicks Group would recommend the brand to a friend. ENPS measures how likely Clicks Group employees would recommend working at Clicks Group to a friend.
Net Promoter Score
66
NPS Score
| 76% | Promoters |
|---|---|
| 14% | Passive |
| 10% | Detractors |
Employee Net Promoter Score
51
eNPS Score
| 69% | Promoters |
|---|---|
| 13% | Passive |
| 18% | Detractors |
