34
NPS
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Brand Page
ClickTime
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About ClickTime's Brand
ClickTime helps organizations become more productive every day.
Brand at a Glance
4.2/5
Product Quality
4/5
Pricing
5/5
Customer Service
ClickTime NPS
ClickTime's Net Promoter Score (NPS) is a 34 with 55% Promoters, 24% Passives, and 21% Detractors. Net Promoter Score tracks whether ClickTime's customers would recommend using the product based on a scale of -100 to 100.
ClickTime Overall NPS
| 55% | Promoters |
|---|---|
| 24% | Passives |
| 21% | Detractors |
ClickTime NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 35 | Aug 2020 | 35 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ClickTime NPS by Usage
ClickTime's NPS was rated the highest by customers who have used ClickTime's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 62 | Less than 1 Year | 62 |
2 to 5 Years 28 | 2 to 5 Years | 28 |
ClickTime Product Quality
4.2/5
ClickTime has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
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ClickTime Product Information
ClickTime serves markets in the United States, Asia, China, Europe, Middle-East and Africa, Australia, Canada, United Kingdom, Latin America, Germany, and Brazil. ClickTime supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.
ClickTime’s product quality score is a 4.2 out of 5 as rated by its users and customers.
- Website
- http://www.clicktime.com
- Company Size
- 11-50 Employees
Industry
Tech
Business Services
Consumer Services
SaaS
Languages Supported
English
Product Type
Time Clock Software
Workforce Management Software
Time & Expense Software
Expense Management Software
Payroll Software
Time Tracking Software
Resource Management Software
ClickTime Pricing
ClickTime ROI & Value For Money
4/5
ClickTime has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock ClickTime's overall ROI score rated by its users and customers.
ClickTime Pricing Plans
ClickTime has a pricing structure that accommodates small, medium, and large businesses. Starting from $8/month, ClickTime uses a subscription model.
Who Uses ClickTime?
Small Businesses
Medium Businesses
Large Enterprises
ClickTime Customer Service
5/5
ClickTime has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock ClickTime's overall Customer Service score rated by its users and customers.
About ClickTime's Customer Service
Address
282 2nd St, California City, CA 94105
Website
http://www.clicktime.com
Phone Number
(415) 684-1180
ClickTime's Social Links
Consumer vs. Employees
ClickTime scored a 34 for Net Promoter Score and a 49 for Employee Net Promoter Score. NPS gauges how likely a customer of ClickTime would recommend the brand to a friend. ENPS measures how likely ClickTime employees would recommend working at ClickTime to a friend.
Net Promoter Score
34
NPS Score
| 55% | Promoters |
|---|---|
| 24% | Passive |
| 21% | Detractors |
Employee Net Promoter Score
49
eNPS Score
| 66% | Promoters |
|---|---|
| 17% | Passive |
| 17% | Detractors |
