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NPS
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Brand Page
Clifford Chance
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About Clifford Chance's Brand
Clifford Chance is a multinational law firm that provides legal advisory services.
Brand at a Glance
59%
Customer Loyalty
3.2/5
Product Quality
3.8/5
Pricing
3.6/5
Customer Service
Clifford Chance NPS
Clifford Chance's Net Promoter Score (NPS) is a 0 with 40% Promoters, 20% Passives, and 40% Detractors. Net Promoter Score tracks whether Clifford Chance's customers would recommend using the product based on a scale of -100 to 100.
Clifford Chance Overall NPS
| 40% | Promoters |
|---|---|
| 20% | Passives |
| 40% | Detractors |
Clifford Chance NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2021 -100 | Sep 2021 | -100 |
Feb 2022 0 | Feb 2022 | 0 |
Aug 2022 25 | Aug 2022 | 25 |
May 2023 0 | May 2023 | 0 |
Jul 2023 13 | Jul 2023 | 13 |
Mar 2024 0 | Mar 2024 | 0 |
May 2024 -11 | May 2024 | -11 |
Dec 2025 0 | Dec 2025 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Clifford Chance Customer Loyalty
59%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
59% of Clifford Chance users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Clifford Chance Product Quality
3.2/5
Clifford Chance has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Clifford Chance's overall Product Quality score rated by its users and customers.
Clifford Chance Product Information
Clifford Chance’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Business Services
Consumer Services
Government & Legal
Media
Sports & Entertainment
Clifford Chance Pricing
Clifford Chance ROI & Value For Money
3.8/5
Clifford Chance has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Clifford Chance Customer Satisfaction (CSAT)
Clifford Chance Customer Satisfaction (CSAT) Score
50 / 100
Clifford Chance has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Clifford Chance Customer Service
3.6/5
Clifford Chance has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Clifford Chance's Customer Service
Address
10 Upper Bank Street,
Website
http://www.cliffordchance.com/
Phone Number
212-878-8000
Clifford Chance as an Employer
3.2/5
Clifford Chance has a 3.2/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Clifford Chance scored a 0 for Net Promoter Score and a -10 for Employee Net Promoter Score. NPS gauges how likely a customer of Clifford Chance would recommend the brand to a friend. ENPS measures how likely Clifford Chance employees would recommend working at Clifford Chance to a friend.
Net Promoter Score
0
NPS Score
| 40% | Promoters |
|---|---|
| 20% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
-10
eNPS Score
| 37% | Promoters |
|---|---|
| 16% | Passive |
| 47% | Detractors |
