40
NPS
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Brand Page
Climatec
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About Climatec's Brand
A leading provider of advanced building technologies and energy efficiency solutions
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
4.2/5
Pricing
4.7/5
Customer Service
Climatec NPS
Climatec's Net Promoter Score (NPS) is a 40 with 60% Promoters, 20% Passives, and 20% Detractors. Net Promoter Score tracks whether Climatec's customers would recommend using the product based on a scale of -100 to 100.
Climatec Overall NPS
| 60% | Promoters |
|---|---|
| 20% | Passives |
| 20% | Detractors |
Climatec NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2021 100 | Dec 2021 | 100 |
Aug 2022 50 | Aug 2022 | 50 |
May 2023 66 | May 2023 | 66 |
May 2024 25 | May 2024 | 25 |
Sep 2025 40 | Sep 2025 | 40 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Climatec Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Climatec users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Climatec Product Quality
4/5
Climatec has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Climatec's overall Product Quality score rated by its users and customers.
Climatec Product Information
Climatec’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.climatec.com/
- Company Size
- 501-1,000 Employees
Industry
Tech
Energy
Hardware and Devices
SaaS
Climatec Pricing
Climatec ROI & Value For Money
4.2/5
Climatec has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Climatec's overall ROI score rated by its users and customers.
Climatec Customer Satisfaction (CSAT)
Climatec Customer Satisfaction (CSAT) Score
50 / 100
Climatec has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Climatec Customer Service
4.7/5
Climatec has an overall Customer Service score of 4.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Climatec's overall Customer Service score rated by its users and customers.
About Climatec's Customer Service
Address
2851 West Kathleen Rd, Phoenix, AZ
Website
http://www.climatec.com/
Phone Number
(602) 944-3330
Climatec as an Employer
3.5/5
Climatec has a 3.5/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Climatec scored a 40 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Climatec would recommend the brand to a friend. ENPS measures how likely Climatec employees would recommend working at Climatec to a friend.
Net Promoter Score
40
NPS Score
| 60% | Promoters |
|---|---|
| 20% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 40% | Promoters |
|---|---|
| 20% | Passive |
| 40% | Detractors |
