36
NPS
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Clinton Health Access Initiative
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About Clinton Health Access Initiative's Brand
To save the lives of millions of people living with HIV/AIDS in the developing world by dramatically scaling up antiretroviral treatment.
Brand at a Glance
73%
Customer Loyalty
3.9/5
Product Quality
4.1/5
Pricing
4.2/5
Customer Service
Clinton Health Access Initiative NPS
Clinton Health Access Initiative's Net Promoter Score (NPS) is a 36 with 47% Promoters, 42% Passives, and 11% Detractors. Net Promoter Score tracks whether Clinton Health Access Initiative's customers would recommend using the product based on a scale of -100 to 100.
Clinton Health Access Initiative Overall NPS
| 47% | Promoters |
|---|---|
| 42% | Passives |
| 11% | Detractors |
Clinton Health Access Initiative NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2023 0 | Jul 2023 | 0 |
Oct 2023 17 | Oct 2023 | 17 |
Jan 2024 11 | Jan 2024 | 11 |
Mar 2024 20 | Mar 2024 | 20 |
Aug 2024 27 | Aug 2024 | 27 |
Oct 2024 24 | Oct 2024 | 24 |
Dec 2024 23 | Dec 2024 | 23 |
Jan 2025 21 | Jan 2025 | 21 |
May 2025 27 | May 2025 | 27 |
Jul 2025 30 | Jul 2025 | 30 |
Aug 2025 36 | Aug 2025 | 36 |
Apr 2026 37 | Apr 2026 | 37 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Clinton Health Access Initiative NPS by Gender
Male customers rated Clinton Health Access Initiative's NPS 51 points higher than Female customers.
Male
67
Clinton Health Access Initiative's NPS was rated 67 by Male customers on Comparably.
67%
Promoters
33%
Passives
0%
Detractors
Female
16
Clinton Health Access Initiative's NPS was rated 16 by Female customers on Comparably.
33%
Promoters
50%
Passives
17%
Detractors
Clinton Health Access Initiative NPS by Ethnicity
Clinton Health Access Initiative's NPS was rated 60 points by African American/Black customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 60 | African American/Black | 60 |
Clinton Health Access Initiative NPS by Age
Clinton Health Access Initiative's NPS was rated 67 points by customers ages 26-30 on Comparably.
Clinton Health Access Initiative NPS by Usage
Clinton Health Access Initiative's NPS was rated the highest by customers who have used Clinton Health Access Initiative's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 33 | 1 to 2 Years | 33 |
2 to 5 Years 20 | 2 to 5 Years | 20 |
Clinton Health Access Initiative Customer Reviews
Out of the 3 Clinton Health Access Initiative customer reviews 3 were positive and 0 were constructive. Clinton Health Access Initiative customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Clinton Health Access Initiative Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Clinton Health Access Initiative users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Clinton Health Access Initiative Customer Loyalty Score by Gender
Male customers rated Clinton Health Access Initiative's Customer Loyalty score 30% higher than Female customers.
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Male
100%
Yes
Female
70%
Yes
Clinton Health Access Initiative Customer Loyalty Score by Ethnicity
Clinton Health Access Initiative's Customer Loyalty score was rated 100% by African American/Black customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Clinton Health Access Initiative.
100
out of 100
African American/Black
Clinton Health Access Initiative Customer Loyalty Score by Age
Clinton Health Access Initiative's Customer Loyalty score was rated 100% by customers ages 26-30 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 100% | 26-30 | 100% |
Clinton Health Access Initiative Customer Loyalty Score by Usage
Clinton Health Access Initiative's Customer Loyalty score was rated the highest by customers who have used Clinton Health Access Initiative's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Clinton Health Access Initiative Customer Loyalty Score by Industry
Clinton Health Access Initiative's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Clinton Health Access Initiative Product Quality
3.9/5
Clinton Health Access Initiative has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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Clinton Health Access Initiative Product Information
Clinton Health Access Initiative’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated Clinton Health Access Initiative's product the highest. Reviewers from the Healthcare, Hospitals and Medicine industry rated Clinton Health Access Initiative the lowest at 2.3.
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Quick Insights into Clinton Health Access Initiative Product Quality
Clinton Health Access Initiative's Product Quality score was rated highest by customers ages 26-30, and rated lowest by customers from the Healthcare, Hospitals and Medicine industry.
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Ranked Clinton Health Access Initiative Product Quality the Highest
Ranked Clinton Health Access Initiative Product Quality the Lowest
Clinton Health Access Initiative Product Quality Score by Gender
Male customers rated Clinton Health Access Initiative's Product Quality score 1.5 stars higher than Female customers.
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Male
4.6/5
Female
3.1/5
Clinton Health Access Initiative Product Quality Score by Ethnicity
Clinton Health Access Initiative's Product Quality score was rated 4.1 stars by African American/Black customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Clinton Health Access Initiative.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 4.1 | African American/Black | 4.1 |
Clinton Health Access Initiative Product Quality Score by Age
Clinton Health Access Initiative's Product Quality score was rated 4.6 stars by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Clinton Health Access Initiative.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 4.6 | 26-30 | 4.6 |
Clinton Health Access Initiative Product Quality Score by Usage
Clinton Health Access Initiative's Product Quality score was rated the highest by customers who have used Clinton Health Access Initiative's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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Clinton Health Access Initiative Product Quality Score by Industry
Clinton Health Access Initiative's Product Quality score was rated the highest by Accounting industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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Clinton Health Access Initiative Pricing
Clinton Health Access Initiative ROI & Value For Money
4.1/5
Clinton Health Access Initiative has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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Clinton Health Access Initiative Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Healthcare, Hospitals and Medicine industry think that they had the lowest ROI from Clinton Health Access Initiative.
Quick Insights into Clinton Health Access Initiative ROI
Clinton Health Access Initiative's ROI score was rated highest by Male customers, and rated lowest by customers from the Healthcare, Hospitals and Medicine industry.
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Ranked Clinton Health Access Initiative ROI the Highest
Ranked Clinton Health Access Initiative ROI the Lowest
Clinton Health Access Initiative ROI Score by Gender
Male customers rated Clinton Health Access Initiative's ROI score 1.1 stars higher than Female customers.
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Male
4.8/5
Female
3.7/5
Clinton Health Access Initiative ROI Score by Ethnicity
Clinton Health Access Initiative's ROI score was rated 4.5 stars by African American/Black customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Clinton Health Access Initiative.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 4.5 | African American/Black | 4.5 |
Clinton Health Access Initiative ROI Score by Age
Clinton Health Access Initiative's ROI score was rated 4.5 stars by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Clinton Health Access Initiative.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 4.5 | 26-30 | 4.5 |
Clinton Health Access Initiative ROI Score by Usage
Clinton Health Access Initiative's ROI score was rated the highest by customers who have used Clinton Health Access Initiative's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Clinton Health Access Initiative ROI Score by Industry
Clinton Health Access Initiative's ROI score was rated the highest by Accounting industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Clinton Health Access Initiative Customer Satisfaction (CSAT)
Clinton Health Access Initiative Customer Satisfaction (CSAT) Score
69 / 100
Clinton Health Access Initiative has an overall Customer Satisfaction score of 69 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
44%
Satisfied
25%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
6%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Clinton Health Access Initiative Customer Satisfaction
Clinton Health Access Initiative's Customer Satisfaction score was rated highest by customers ages 26-30, and rated lowest by customers from the Healthcare, Hospitals and Medicine industry.
Sign Up to unlock insights into how customers have ranked Clinton Health Access Initiative's Customer Satisfaction.
Ranked Clinton Health Access Initiative Customer Satisfaction the Highest
Ranked Clinton Health Access Initiative Customer Satisfaction the Lowest
Clinton Health Access Initiative Customer Satisfaction Score by Gender
Male customers rated Clinton Health Access Initiative's Customer Satisfaction score 50 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Clinton Health Access Initiative.
100 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 67% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
50 / 100
FemaleVery Satisfied | 17% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 0% | |
Very Dissatisfied | 17% |
Clinton Health Access Initiative Customer Satisfaction Score by Ethnicity
CSAT according to African American/Black
Clinton Health Access Initiative's Customer Satisfaction (CSAT) score was rated 80% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Clinton Health Access Initiative.
80 / 100
Very Satisfied
20%
Satisfied
60%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
0%
Clinton Health Access Initiative Customer Satisfaction Score by Age
Clinton Health Access Initiative's Customer Satisfaction score was rated 100 points by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Clinton Health Access Initiative.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 100% |
Clinton Health Access Initiative Customer Satisfaction Score by Usage
Clinton Health Access Initiative's Customer Satisfaction score was rated the highest by customers who have used Clinton Health Access Initiative's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Clinton Health Access Initiative Customer Satisfaction Score by Industry
Clinton Health Access Initiative's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"label": "Accounting",
"groupId": 495,
"score": 75,
"stars": 0,
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"scoreClassName": "max",
"scoreLabel": 75
},
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"groupId": 522,
"score": 34,
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}Clinton Health Access Initiative Customer Service
4.2/5
Clinton Health Access Initiative has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
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About Clinton Health Access Initiative's Customer Service
Address
Boston, MA
Website
http://www.clintonhealthaccess.org/
Phone Number
6177740220
Quick Insights into Clinton Health Access Initiative Customer Service
Clinton Health Access Initiative's Customer Service score was rated highest by customers ages 26-30, and rated lowest by customers from the Healthcare, Hospitals and Medicine industry.
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Ranked Clinton Health Access Initiative Customer Service the Highest
Ranked Clinton Health Access Initiative Customer Service the Lowest
Clinton Health Access Initiative Customer Service Score by Gender
Male customers rated Clinton Health Access Initiative's Customer Service score 1 stars higher than Female customers.
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Male
4.8/5
Female
3.8/5
Clinton Health Access Initiative Customer Service Score by Ethnicity
Clinton Health Access Initiative's Customer Service score was rated 4.7 stars by African American/Black customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Clinton Health Access Initiative.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
African American/Black 4.7 | African American/Black | 4.7 |
Clinton Health Access Initiative Customer Service Score by Age
Clinton Health Access Initiative's Customer Service score was rated 4.8 stars by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Clinton Health Access Initiative.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 4.8 | 26-30 | 4.8 |
Clinton Health Access Initiative Customer Service Score by Usage
Clinton Health Access Initiative's Customer Service score was rated the highest by customers who have used Clinton Health Access Initiative's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Clinton Health Access Initiative Customer Service Score by Industry
Clinton Health Access Initiative's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Clinton Health Access Initiative as an Employer
Consumer vs. Employees
Clinton Health Access Initiative scored a 36 for Net Promoter Score and a 45 for Employee Net Promoter Score. NPS gauges how likely a customer of Clinton Health Access Initiative would recommend the brand to a friend. ENPS measures how likely Clinton Health Access Initiative employees would recommend working at Clinton Health Access Initiative to a friend.
Net Promoter Score
36
NPS Score
| 47% | Promoters |
|---|---|
| 42% | Passive |
| 11% | Detractors |
Employee Net Promoter Score
45
eNPS Score
| 67% | Promoters |
|---|---|
| 11% | Passive |
| 22% | Detractors |
