-13
NPS
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Clipboard Health
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About Clipboard Health's Brand
Clipboard Health is fixing healthcare one shift at a time by matching short-staffed healthcare facilities with nearby nurses.
Brand at a Glance
71%
Customer Loyalty
3.3/5
Product Quality
3.4/5
Pricing
3.3/5
Customer Service
Clipboard Health NPS
Clipboard Health's Net Promoter Score (NPS) is a -13 with 37% Promoters, 13% Passives, and 50% Detractors. Net Promoter Score tracks whether Clipboard Health's customers would recommend using the product based on a scale of -100 to 100.
Clipboard Health Overall NPS
| 37% | Promoters |
|---|---|
| 13% | Passives |
| 50% | Detractors |
Clipboard Health NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2023 0 | Oct 2023 | 0 |
Feb 2024 -40 | Feb 2024 | -40 |
Apr 2024 -57 | Apr 2024 | -57 |
Jun 2024 -37 | Jun 2024 | -37 |
Jul 2024 -44 | Jul 2024 | -44 |
Aug 2024 -30 | Aug 2024 | -30 |
Dec 2024 -36 | Dec 2024 | -36 |
Jan 2025 -25 | Jan 2025 | -25 |
Feb 2025 -16 | Feb 2025 | -16 |
Jun 2025 -8 | Jun 2025 | -8 |
Jul 2025 -13 | Jul 2025 | -13 |
Nov 2025 -13 | Nov 2025 | -13 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Clipboard Health Customer Loyalty
71%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
71% of Clipboard Health users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Clipboard Health Product Quality
3.3/5
Clipboard Health has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Clipboard Health's overall Product Quality score rated by its users and customers.
Clipboard Health Product Information
Clipboard Health’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Website
- https://clipboardhealth.com/
- Company Size
- 201-500 Employees
Industry
Healthcare, Hospitals and Medicine
Clipboard Health Pricing
Clipboard Health ROI & Value For Money
3.4/5
Clipboard Health has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Clipboard Health Customer Satisfaction (CSAT)
Clipboard Health Customer Satisfaction (CSAT) Score
62 / 100
Clipboard Health has an overall Customer Satisfaction score of 62 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
31%
Satisfied
31%
Neither Satisfied nor Dissatisfied
15%
Dissatisfied
8%
Very Dissatisfied
15%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Clipboard Health Customer Service
3.3/5
Clipboard Health has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Clipboard Health's overall Customer Service score rated by its users and customers.
About Clipboard Health's Customer Service
Address
Walnut, CA 91789
Website
https://clipboardhealth.com/
Clipboard Health's Social Links
Clipboard Health as an Employer
4.7/5
Clipboard Health has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Clipboard Health scored a -13 for Net Promoter Score and a 53 for Employee Net Promoter Score. NPS gauges how likely a customer of Clipboard Health would recommend the brand to a friend. ENPS measures how likely Clipboard Health employees would recommend working at Clipboard Health to a friend.
Net Promoter Score
-13
NPS Score
| 37% | Promoters |
|---|---|
| 13% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
53
eNPS Score
| 74% | Promoters |
|---|---|
| 5% | Passive |
| 21% | Detractors |
