-100
NPS
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Brand Page
CloserIQ
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About CloserIQ's Brand
The network for tech sales professionals.
Brand at a Glance
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
CloserIQ NPS
CloserIQ's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether CloserIQ's customers would recommend using the product based on a scale of -100 to 100.
CloserIQ Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
CloserIQ NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 -100 | Apr 2022 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
CloserIQ Product Quality
5/5
CloserIQ has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock CloserIQ's overall Product Quality score rated by its users and customers.
CloserIQ Product Information
CloserIQ’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- https://closeriq.com
- Company Size
- 1-10 Employees
Industry
Tech
Business Services
SaaS
CloserIQ Pricing
CloserIQ ROI & Value For Money
5/5
CloserIQ has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock CloserIQ's overall ROI score rated by its users and customers.
CloserIQ Customer Satisfaction (CSAT)
CloserIQ Customer Satisfaction (CSAT) Score
100 / 100
CloserIQ has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
CloserIQ Customer Service
5/5
CloserIQ has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock CloserIQ's overall Customer Service score rated by its users and customers.
About CloserIQ's Customer Service
Address
1460 Broadway, 12th Floor, New York City, NY
Website
https://closeriq.com
CloserIQ as an Employer
4.6/5
CloserIQ has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
CloserIQ scored a -100 for Net Promoter Score and a 67 for Employee Net Promoter Score. NPS gauges how likely a customer of CloserIQ would recommend the brand to a friend. ENPS measures how likely CloserIQ employees would recommend working at CloserIQ to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
67
eNPS Score
| 67% | Promoters |
|---|---|
| 33% | Passive |
| 0% | Detractors |
