-30
NPS
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Closet World
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About Closet World's Brand
Brand at a Glance
62%
Customer Loyalty
2.4/5
Product Quality
2.6/5
Pricing
2.5/5
Customer Service
Closet World NPS
Closet World's Net Promoter Score (NPS) is a -30 with 30% Promoters, 10% Passives, and 60% Detractors. Net Promoter Score tracks whether Closet World's customers would recommend using the product based on a scale of -100 to 100.
Closet World Overall NPS
| 30% | Promoters |
|---|---|
| 10% | Passives |
| 60% | Detractors |
Closet World NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2021 0 | Dec 2021 | 0 |
Mar 2022 -50 | Mar 2022 | -50 |
Mar 2023 -66 | Mar 2023 | -66 |
Sep 2023 -40 | Sep 2023 | -40 |
Dec 2023 -51 | Dec 2023 | -51 |
Jan 2024 -57 | Jan 2024 | -57 |
Jul 2024 -63 | Jul 2024 | -63 |
Aug 2024 -44 | Aug 2024 | -44 |
Aug 2025 -30 | Aug 2025 | -30 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Closet World NPS by Usage
Closet World's NPS was rated -60 points by customers who have used Closet World's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -60 | Less than 1 Year | -60 |
Closet World Customer Reviews
Out of the 5 Closet World customer reviews 1 was positive and 4 were constructive. Closet World customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Closet World Customer Loyalty
62%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
62% of Closet World users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Closet World Customer Loyalty Score by Usage
Closet World's Customer Loyalty score was rated 64% by customers who have used Closet World's products/services for Less than 1 Year.
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Closet World Product Quality
2.4/5
Closet World has an overall Product Quality score of 2.4 out of 5 stars rated by its users and customers.
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Closet World Product Information
Closet World’s product quality score is a 2.4 out of 5 as rated by its users and customers.
- Website
- http://www.closetworld.com
Quick Insights into Closet World Product Quality
Closet World's Product Quality score was rated highest by customers who have used Closet World's products/services for Less than 1 Year.
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Ranked Closet World Product Quality the Highest
Closet World Product Quality Score by Usage
Closet World's Product Quality score was rated 2.2 stars by customers who have used Closet World's products/services for Less than 1 Year.
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Closet World Pricing
Closet World ROI & Value For Money
2.6/5
Closet World has a value for money and ROI score of 2.6 out of 5 stars rated by its users and customers.
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Quick Insights into Closet World ROI
Closet World's ROI score was rated highest by customers who have used Closet World's products/services for Less than 1 Year.
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Ranked Closet World ROI the Highest
Closet World ROI Score by Usage
Closet World's ROI score was rated 1.9 stars by customers who have used Closet World's products/services for Less than 1 Year.
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Closet World Customer Satisfaction (CSAT)
Closet World Customer Satisfaction (CSAT) Score
30 / 100
Closet World has an overall Customer Satisfaction score of 30 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
30%
Satisfied
0%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
10%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Closet World Customer Satisfaction
Closet World's Customer Satisfaction score was rated highest by customers who have used Closet World's products/services for Less than 1 Year.
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Ranked Closet World Customer Satisfaction the Highest
Closet World Customer Satisfaction Score by Usage
Closet World's Customer Satisfaction score was rated 20 points by customers who have used Closet World's products/services for Less than 1 Year.
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Closet World Customer Service
2.5/5
Closet World has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
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About Closet World's Customer Service
Website
http://www.closetworld.com
Quick Insights into Closet World Customer Service
Closet World's Customer Service score was rated highest by customers who have used Closet World's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Closet World's Customer Service score.
Ranked Closet World Customer Service the Highest
Closet World Customer Service Score by Usage
Closet World's Customer Service score was rated 1.8 stars by customers who have used Closet World's products/services for Less than 1 Year.
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Closet World as an Employer
2.5/5
Closet World has a 2.5/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Closet World scored a -30 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Closet World would recommend the brand to a friend. ENPS measures how likely Closet World employees would recommend working at Closet World to a friend.
Net Promoter Score
-30
NPS Score
| 30% | Promoters |
|---|---|
| 10% | Passive |
| 60% | Detractors |
Employee Net Promoter Score
-30
eNPS Score
| 30% | Promoters |
|---|---|
| 10% | Passive |
| 60% | Detractors |
