0
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Cloth
Marketing or Exec? Claim Your Free Account
About Cloth's Brand
Cloth takes the natural behaviors that millions of people already turn to when getting dressed, and makes them easier.
Brand at a Glance
10%
Customer Loyalty
2.7/5
Product Quality
2.7/5
Pricing
1.5/5
Customer Service
Cloth NPS
Cloth's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Cloth's customers would recommend using the product based on a scale of -100 to 100.
Cloth Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Cloth NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2020 0 | Nov 2020 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Cloth Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Cloth users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Cloth Product Quality
2.7/5
Cloth has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Cloth's overall Product Quality score rated by its users and customers.
Cloth Product Information
Cloth’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Website
- http://www.clothapp.com
- Company Size
- 1-10 Employees
Industry
Tech
Fashion and Beauty
Big Data
Cloth Pricing
Cloth ROI & Value For Money
2.7/5
Cloth has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Cloth's overall ROI score rated by its users and customers.
Cloth Customer Service
1.5/5
Cloth has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Cloth's overall Customer Service score rated by its users and customers.
About Cloth's Customer Service
Address
New York City, NY
Website
http://www.clothapp.com
Cloth as an Employer
3.8/5
Cloth has a 3.8/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Cloth scored a 0 for Net Promoter Score and a -20 for Employee Net Promoter Score. NPS gauges how likely a customer of Cloth would recommend the brand to a friend. ENPS measures how likely Cloth employees would recommend working at Cloth to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-20
eNPS Score
| 40% | Promoters |
|---|---|
| 0% | Passive |
| 60% | Detractors |
