100
NPS
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Cloud Peak Energy
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About Cloud Peak Energy's Brand
Cloud Peak Energy Inc. (CPE Inc.) is a holding company that manages its wholly owned subsidiary Cloud Peak Energy Resources
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Cloud Peak Energy NPS
Cloud Peak Energy's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Cloud Peak Energy's customers would recommend using the product based on a scale of -100 to 100.
Cloud Peak Energy Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Cloud Peak Energy NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2023 100 | Oct 2023 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Cloud Peak Energy Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Cloud Peak Energy users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Cloud Peak Energy Product Quality
5/5
Cloud Peak Energy has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Cloud Peak Energy's overall Product Quality score rated by its users and customers.
Cloud Peak Energy Product Information
Cloud Peak Energy’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://cloudpeakenergy.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Business Services
Energy
Cloud Peak Energy Pricing
Cloud Peak Energy ROI & Value For Money
5/5
Cloud Peak Energy has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Cloud Peak Energy's overall ROI score rated by its users and customers.
Cloud Peak Energy Customer Satisfaction (CSAT)
Cloud Peak Energy Customer Satisfaction (CSAT) Score
100 / 100
Cloud Peak Energy has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Cloud Peak Energy Customer Service
5/5
Cloud Peak Energy has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Cloud Peak Energy's overall Customer Service score rated by its users and customers.
About Cloud Peak Energy's Customer Service
Address
PO Box 3009, Gillette, WY
Website
http://cloudpeakenergy.com/
Phone Number
307-687-6000
Cloud Peak Energy as an Employer
2.9/5
Cloud Peak Energy has a 2.9/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Cloud Peak Energy scored a 100 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Cloud Peak Energy would recommend the brand to a friend. ENPS measures how likely Cloud Peak Energy employees would recommend working at Cloud Peak Energy to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
