52
NPS
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Cloudbeds
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About Cloudbeds' Brand
Cloudbeds creates browser-based hospitality management software that simplifies the working life of hoteliers.
Brand at a Glance
68%
Customer Loyalty
3.9/5
Product Quality
4.2/5
Pricing
3.8/5
Customer Service
Cloudbeds NPS
Cloudbeds's Net Promoter Score (NPS) is a 52 with 69% Promoters, 14% Passives, and 17% Detractors. Net Promoter Score tracks whether Cloudbeds's customers would recommend using the product based on a scale of -100 to 100.
Cloudbeds Overall NPS
| 69% | Promoters |
|---|---|
| 14% | Passives |
| 17% | Detractors |
Cloudbeds NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 62 | Aug 2020 | 62 |
Sep 2022 55 | Sep 2022 | 55 |
Dec 2023 57 | Dec 2023 | 57 |
Apr 2024 50 | Apr 2024 | 50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Cloudbeds NPS by Usage
Cloudbeds's NPS was rated the highest by customers who have used Cloudbeds's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 70 | Less than 1 Year | 70 |
1 to 2 Years 45 | 1 to 2 Years | 45 |
Cloudbeds Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Cloudbeds users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Cloudbeds Product Quality
3.9/5
Cloudbeds has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Cloudbeds' overall Product Quality score rated by its users and customers.
Cloudbeds Product Information
Cloudbeds serves markets in the United States, Asia, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. Cloudbeds supports Web devices and offers products for small, medium, and large sized businesses.
Cloudbeds’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Website
- https://www.cloudbeds.com
- Company Size
- 51-200 Employees
Industry
Tech
Consumer Services
Enterprise
SaaS
Travel
Languages Supported
English
Portuguese
Spanish
Product Type
Hospitality Property Management Software
Reservation & Online Booking Software
Hotel Management Software
Channel Management Software
Hostel Management Software
Cloudbeds Pricing
Cloudbeds ROI & Value For Money
4.2/5
Cloudbeds has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Cloudbeds' overall ROI score rated by its users and customers.
Cloudbeds Pricing Plans
Cloudbeds has a pricing structure that accommodates small, medium, and large businesses.
Who Uses Cloudbeds?
Small Businesses
Medium Businesses
Large Enterprises
Cloudbeds Customer Satisfaction (CSAT)
Cloudbeds Customer Satisfaction (CSAT) Score
100 / 100
Cloudbeds has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Cloudbeds Customer Service
3.8/5
Cloudbeds has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Cloudbeds' overall Customer Service score rated by its users and customers.
About Cloudbeds's Customer Service
Address
2655 4th Ave, San Diego, CA 92103
Website
https://www.cloudbeds.com
Phone Number
(888) 392-9478
Cloudbeds as an Employer
3.3/5
Cloudbeds has a 3.3/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Cloudbeds scored a 52 for Net Promoter Score and a 40 for Employee Net Promoter Score. NPS gauges how likely a customer of Cloudbeds would recommend the brand to a friend. ENPS measures how likely Cloudbeds employees would recommend working at Cloudbeds to a friend.
Net Promoter Score
52
NPS Score
| 69% | Promoters |
|---|---|
| 14% | Passive |
| 17% | Detractors |
Employee Net Promoter Score
40
eNPS Score
| 60% | Promoters |
|---|---|
| 20% | Passive |
| 20% | Detractors |
