100
NPS
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cloudEQ
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About cloudEQ's Brand
As the people who power your digital transformation, we embody the emotional intelligence needed for a strong rapport and partnership. It’s our depth of experience that leads to trust. It’s the trust in our people that leads to powerful results. Specializing in optimization and automation of your cloud environment, you can count on cloudEQ to lead your transformation with speed that lasts. Why EQ? We embody the emotional intelligence needed for a strong rapport and partnership by truly caring about our clients and their business like no other. We demonstrate this through empathy and understanding of their business goals and their people. It’s our depth of experience that leads to trust and it’s the trust in our people that leads to powerful results.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
cloudEQ NPS
cloudEQ's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether cloudEQ's customers would recommend using the product based on a scale of -100 to 100.
cloudEQ Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
cloudEQ NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2023 100 | Jan 2023 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
cloudEQ Customer Reviews
Out of the 4 cloudEQ customer reviews 4 were positive and 0 were constructive. cloudEQ customer reviews reflect that all customers have a favorable experience using the products/services of the company.
cloudEQ Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of cloudEQ users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
cloudEQ Product Quality
5/5
cloudEQ has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock cloudEQ's overall Product Quality score rated by its users and customers.
cloudEQ Product Information
cloudEQ’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- https://cloudeq.com/
- Company Size
- 201-500 Employees
Industry
Information Services
Tech
cloudEQ Pricing
cloudEQ ROI & Value For Money
5/5
cloudEQ has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock cloudEQ's overall ROI score rated by its users and customers.
cloudEQ Customer Satisfaction (CSAT)
cloudEQ Customer Satisfaction (CSAT) Score
100 / 100
cloudEQ has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
cloudEQ Customer Service
5/5
cloudEQ has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About cloudEQ's Customer Service
Address
28175 Haggerty Road, Novi, MI 48377
Website
https://cloudeq.com/
Phone Number
1 872-263-8210
cloudEQ's Social Links
cloudEQ as an Employer
4.7/5
cloudEQ has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
cloudEQ scored a 100 for Net Promoter Score and a 62 for Employee Net Promoter Score. NPS gauges how likely a customer of cloudEQ would recommend the brand to a friend. ENPS measures how likely cloudEQ employees would recommend working at cloudEQ to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
62
eNPS Score
| 68% | Promoters |
|---|---|
| 26% | Passive |
| 6% | Detractors |
