100
NPS
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Cloudreach
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About Cloudreach's Brand
We elevate technology and people so you can reach new heights.
Brand at a Glance
87%
Customer Loyalty
4.2/5
Product Quality
4.1/5
Pricing
4.1/5
Customer Service
Cloudreach NPS
Cloudreach's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Cloudreach's customers would recommend using the product based on a scale of -100 to 100.
Cloudreach Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Cloudreach NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2021 100 | Feb 2021 | 100 |
Nov 2021 100 | Nov 2021 | 100 |
Mar 2022 100 | Mar 2022 | 100 |
Jun 2022 100 | Jun 2022 | 100 |
Jul 2022 100 | Jul 2022 | 100 |
Oct 2022 100 | Oct 2022 | 100 |
Nov 2022 100 | Nov 2022 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Cloudreach Customer Loyalty
87%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
87% of Cloudreach users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Cloudreach Product Quality
4.2/5
Cloudreach has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Cloudreach's overall Product Quality score rated by its users and customers.
Cloudreach Product Information
Cloudreach’s product quality score is a 4.2 out of 5 as rated by its users and customers.
- Website
- http://www.cloudreach.com/
- Company Size
- 201-500 Employees
Industry
Tech
Cloudreach Pricing
Cloudreach ROI & Value For Money
4.1/5
Cloudreach has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Cloudreach's overall ROI score rated by its users and customers.
Cloudreach Customer Satisfaction (CSAT)
Cloudreach Customer Satisfaction (CSAT) Score
100 / 100
Cloudreach has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
80%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Cloudreach Customer Service
4.1/5
Cloudreach has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Cloudreach's overall Customer Service score rated by its users and customers.
About Cloudreach's Customer Service
Address
1095 Ave of the Americas, 14th Floor, New York City, NY 10036
Website
http://www.cloudreach.com/
Phone Number
44-20-7183-3991
Cloudreach's Social Links
Cloudreach as an Employer
4.1/5
Cloudreach has a 4.1/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
Cloudreach scored a 100 for Net Promoter Score and a 36 for Employee Net Promoter Score. NPS gauges how likely a customer of Cloudreach would recommend the brand to a friend. ENPS measures how likely Cloudreach employees would recommend working at Cloudreach to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
36
eNPS Score
| 61% | Promoters |
|---|---|
| 14% | Passive |
| 25% | Detractors |
