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NPS
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Clover Health
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About Clover Health's Brand
Clover is a healthcare technology company helping members live their healthiest lives with its Medicare Advantage plans.
Brand at a Glance
72%
Customer Loyalty
3.3/5
Product Quality
3.4/5
Pricing
3.3/5
Customer Service
Clover Health NPS
Clover Health's Net Promoter Score (NPS) is a 2 with 45% Promoters, 12% Passives, and 43% Detractors. Net Promoter Score tracks whether Clover Health's customers would recommend using the product based on a scale of -100 to 100.
Clover Health Overall NPS
| 45% | Promoters |
|---|---|
| 12% | Passives |
| 43% | Detractors |
Clover Health NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2023 -3 | Apr 2023 | -3 |
Aug 2023 -1 | Aug 2023 | -1 |
Sep 2023 -1 | Sep 2023 | -1 |
Nov 2023 0 | Nov 2023 | 0 |
Dec 2023 2 | Dec 2023 | 2 |
Mar 2024 2 | Mar 2024 | 2 |
Apr 2024 0 | Apr 2024 | 0 |
Jul 2024 1 | Jul 2024 | 1 |
Nov 2024 3 | Nov 2024 | 3 |
Jul 2025 3 | Jul 2025 | 3 |
Aug 2025 4 | Aug 2025 | 4 |
Dec 2025 2 | Dec 2025 | 2 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Clover Health NPS by Gender
Male customers rated Clover Health's NPS 3 points higher than Female customers.
Male
-42
Clover Health's NPS was rated -42 by Male customers on Comparably.
25%
Promoters
8%
Passives
67%
Detractors
Female
-45
Clover Health's NPS was rated -45 by Female customers on Comparably.
22%
Promoters
11%
Passives
67%
Detractors
Clover Health NPS by Ethnicity
Clover Health's NPS was rated the highest by Other customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
African American/Black -25 | African American/Black | -25 |
Other -20 | Other | -20 |
Clover Health NPS by Age
Clover Health's NPS was rated the highest by customers ages 61-65, and the lowest by customers ages 66+.
Clover Health NPS by Usage
Clover Health's NPS was rated the highest by customers who have used Clover Health's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -76 | Less than 1 Year | -76 |
1 to 2 Years 0 | 1 to 2 Years | 0 |
2 to 5 Years -57 | 2 to 5 Years | -57 |
Clover Health Customer Reviews
Out of the 2 Clover Health customer reviews 0 were positive and 2 were constructive. Clover Health customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Clover Health Customer Loyalty
72%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
72% of Clover Health users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Clover Health Customer Loyalty Score by Gender
Male customers rated Clover Health's Customer Loyalty score 3% higher than Female customers.
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Male
63%
Yes
Female
60%
Yes
Clover Health Customer Loyalty Score by Ethnicity
Clover Health's Customer Loyalty score was rated the highest by Other customers, and the lowest by African American/Black customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Clover Health.
61
out of 100
Caucasian
55
out of 100
African American/Black
64
out of 100
Other
Clover Health Customer Loyalty Score by Age
Clover Health's Customer Loyalty score was rated the highest by customers ages 61-65, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Clover Health.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
61-65 70% | 61-65 | 70% |
66+ 46% | 66+ | 46% |
Clover Health Customer Loyalty Score by Usage
Clover Health's Customer Loyalty score was rated the highest by customers who have used Clover Health's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Clover Health Customer Loyalty Score by Industry
Clover Health's Customer Loyalty score was rated 70% by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Clover Health Product Quality
3.3/5
Clover Health has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
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Clover Health Product Information
Clover Health’s product quality score is a 3.3 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated Clover Health's product the highest.
- Website
- http://www.cloverhealth.com
- Company Size
- 201-500 Employees
Industry
Healthcare, Hospitals and Medicine
Quick Insights into Clover Health Product Quality
Clover Health's Product Quality score was rated highest by customers ages 61-65, and rated lowest by customers ages 66+.
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Ranked Clover Health Product Quality the Highest
Ranked Clover Health Product Quality the Lowest
Clover Health Product Quality Score by Gender
Male customers rated Clover Health's Product Quality score 0.2 stars higher than Female customers.
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Male
2.6/5
Female
2.4/5
Clover Health Product Quality Score by Ethnicity
Clover Health's Product Quality score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Clover Health.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
African American/Black 3.2 | African American/Black | 3.2 |
Other 2.3 | Other | 2.3 |
Clover Health Product Quality Score by Age
Clover Health's Product Quality score was rated the highest by customers ages 61-65, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Clover Health.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
61-65 3.8 | 61-65 | 3.8 |
66+ 1.5 | 66+ | 1.5 |
Clover Health Product Quality Score by Usage
Clover Health's Product Quality score was rated the highest by customers who have used Clover Health's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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Clover Health Product Quality Score by Industry
Clover Health's Product Quality score was rated 3 stars by Healthcare, Hospitals and Medicine industry customers.
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Clover Health Pricing
Clover Health ROI & Value For Money
3.4/5
Clover Health has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Clover Health Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry.
Quick Insights into Clover Health ROI
Clover Health's ROI score was rated highest by customers who have used Clover Health's products/services for 1 to 2 Years, and rated lowest by customers who have used Clover Health's products/services for 2 to 5 Years.
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Ranked Clover Health ROI the Highest
Ranked Clover Health ROI the Lowest
Clover Health ROI Score by Gender
Female customers rated Clover Health's ROI score 0.6 stars higher than Male customers.
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Male
2.4/5
Female
3/5
Clover Health ROI Score by Ethnicity
Clover Health's ROI score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Clover Health.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
African American/Black 3.5 | African American/Black | 3.5 |
Other 3.3 | Other | 3.3 |
Clover Health ROI Score by Age
Clover Health's ROI score was rated the highest by customers ages 61-65, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Clover Health.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
61-65 4 | 61-65 | 4 |
66+ 1.6 | 66+ | 1.6 |
Clover Health ROI Score by Usage
Clover Health's ROI score was rated the highest by customers who have used Clover Health's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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Clover Health ROI Score by Industry
Clover Health's ROI score was rated 3 stars by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Clover Health Customer Satisfaction (CSAT)
Clover Health Customer Satisfaction (CSAT) Score
59 / 100
Clover Health has an overall Customer Satisfaction score of 59 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
41%
Satisfied
18%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
5%
Very Dissatisfied
30%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Clover Health Customer Satisfaction
Clover Health's Customer Satisfaction score was rated highest by African American/Black customers, and rated lowest by Caucasian customers.
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Ranked Clover Health Customer Satisfaction the Highest
Ranked Clover Health Customer Satisfaction the Lowest
Clover Health Customer Satisfaction Score by Gender
Male customers rated Clover Health's Customer Satisfaction score 6 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Clover Health.
40 / 100
MaleVery Satisfied | 40% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 10% | |
Very Dissatisfied | 50% |
34 / 100
FemaleVery Satisfied | 17% | |
|---|---|---|
Satisfied | 17% | |
Neither Satisfied nor Dissatisfied | 32% | |
Dissatisfied | 17% | |
Very Dissatisfied | 17% |
Clover Health Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Clover Health's Customer Satisfaction (CSAT) score was rated 14% according to Caucasian users and customers.
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14 / 100
Very Satisfied
14%
Satisfied
0%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
15%
Very Dissatisfied
57%
CSAT according to African American/Black
Clover Health's Customer Satisfaction (CSAT) score was rated 67% according to African American/Black users and customers.
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67 / 100
Very Satisfied
34%
Satisfied
33%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
Clover Health's Customer Satisfaction (CSAT) score was rated 40% according to Other users and customers.
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40 / 100
Very Satisfied
40%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
40%
Clover Health Customer Satisfaction Score by Age
Clover Health's Customer Satisfaction score was rated 13 points by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Clover Health.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 66+ | 13% |
Clover Health Customer Satisfaction Score by Usage
Clover Health's Customer Satisfaction score was rated the highest by customers who have used Clover Health's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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Clover Health Customer Service
3.3/5
Clover Health has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About Clover Health's Customer Service
Address
Franklin, TN 37067
Website
http://www.cloverhealth.com
Phone Number
(888) 778-1478
Quick Insights into Clover Health Customer Service
Clover Health's Customer Service score was rated highest by customers ages 61-65, and rated lowest by Caucasian customers.
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Ranked Clover Health Customer Service the Highest
Ranked Clover Health Customer Service the Lowest
Clover Health Customer Service Score by Gender
Female customers rated Clover Health's Customer Service score 0.1 stars higher than Male customers.
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Male
2.3/5
Female
2.4/5
Clover Health Customer Service Score by Ethnicity
Clover Health's Customer Service score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Clover Health.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 3 | African American/Black | 3 |
Other 2.4 | Other | 2.4 |
Clover Health Customer Service Score by Age
Clover Health's Customer Service score was rated the highest by customers ages 61-65, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Clover Health.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
61-65 4 | 61-65 | 4 |
66+ 1.5 | 66+ | 1.5 |
Clover Health Customer Service Score by Usage
Clover Health's Customer Service score was rated the highest by customers who have used Clover Health's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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Clover Health Customer Service Score by Industry
Clover Health's Customer Service score was rated 3.3 stars by Healthcare, Hospitals and Medicine industry customers.
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Clover Health as an Employer
4.2/5
Clover Health has a 4.2/5 stars for its overall company culture rated by their employees
top
40%
Consumer vs. Employees
Clover Health scored a 2 for Net Promoter Score and a 19 for Employee Net Promoter Score. NPS gauges how likely a customer of Clover Health would recommend the brand to a friend. ENPS measures how likely Clover Health employees would recommend working at Clover Health to a friend.
Net Promoter Score
2
NPS Score
| 45% | Promoters |
|---|---|
| 12% | Passive |
| 43% | Detractors |
Employee Net Promoter Score
19
eNPS Score
| 52% | Promoters |
|---|---|
| 15% | Passive |
| 33% | Detractors |
