50
NPS
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Clover Infotech
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About Clover Infotech's Brand
Leader in Oracle Technology solutions
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
4.2/5
Pricing
4.5/5
Customer Service
Clover Infotech NPS
Clover Infotech's Net Promoter Score (NPS) is a 50 with 50% Promoters, 50% Passives, and 0% Detractors. Net Promoter Score tracks whether Clover Infotech's customers would recommend using the product based on a scale of -100 to 100.
Clover Infotech Overall NPS
| 50% | Promoters |
|---|---|
| 50% | Passives |
| 0% | Detractors |
Clover Infotech NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 0 | May 2022 | 0 |
Feb 2024 50 | Feb 2024 | 50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Clover Infotech Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Clover Infotech users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Clover Infotech Product Quality
5/5
Clover Infotech has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Clover Infotech's overall Product Quality score rated by its users and customers.
Clover Infotech Product Information
Clover Infotech’s product quality score is a 5 out of 5 as rated by its users and customers.
- Company Size
- 501-1,000 Employees
Industry
Tech
SaaS
Clover Infotech Pricing
Clover Infotech ROI & Value For Money
4.2/5
Clover Infotech has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Clover Infotech's overall ROI score rated by its users and customers.
Clover Infotech Customer Satisfaction (CSAT)
Clover Infotech Customer Satisfaction (CSAT) Score
100 / 100
Clover Infotech has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Clover Infotech Customer Service
4.5/5
Clover Infotech has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Clover Infotech's overall Customer Service score rated by its users and customers.
About Clover Infotech's Customer Service
Address
2550 US Highway No 1, North Brunswick, NJ
Website
http://www.cloverinfotech.com
Clover Infotech as an Employer
2.4/5
Clover Infotech has a 2.4/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Clover Infotech scored a 50 for Net Promoter Score and a -42 for Employee Net Promoter Score. NPS gauges how likely a customer of Clover Infotech would recommend the brand to a friend. ENPS measures how likely Clover Infotech employees would recommend working at Clover Infotech to a friend.
Net Promoter Score
50
NPS Score
| 50% | Promoters |
|---|---|
| 50% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-42
eNPS Score
| 25% | Promoters |
|---|---|
| 8% | Passive |
| 67% | Detractors |
