100
NPS
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Brand Page
Clover South Africa
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About Clover South Africa's Brand
Producer and seller of dairy products and beverages. The company procures, manufactures, distributes and sells dairy products and beverages. It offers butter, fruit juices, milk, flavored milk, butter spread, cheese, cream, powdered products, yogurt and desserts, among others.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Clover South Africa NPS
Clover South Africa's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Clover South Africa's customers would recommend using the product based on a scale of -100 to 100.
Clover South Africa Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Clover South Africa NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2023 100 | Oct 2023 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Clover South Africa Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Clover South Africa users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Clover South Africa Product Quality
5/5
Clover South Africa has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Clover South Africa's overall Product Quality score rated by its users and customers.
Clover South Africa Product Information
Clover South Africa’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- www.clover.co.za
- Company Size
- 5,001-10,000 Employees
Clover South Africa Pricing
Clover South Africa ROI & Value For Money
5/5
Clover South Africa has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Clover South Africa's overall ROI score rated by its users and customers.
Clover South Africa Customer Satisfaction (CSAT)
Clover South Africa Customer Satisfaction (CSAT) Score
100 / 100
Clover South Africa has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Clover South Africa Customer Service
5/5
Clover South Africa has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Clover South Africa's overall Customer Service score rated by its users and customers.
About Clover South Africa's Customer Service
Address
200 Constantia Drive, Roodepoort, 1709
Website
www.clover.co.za
Phone Number
7
