-64
NPS
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ClubCorp
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About ClubCorp's Brand
"ClubCorp owns or operates a portfolio of golf and country clubs, business clubs, sports clubs, and alumni clubs."
Brand at a Glance
81%
Customer Loyalty
2.1/5
Product Quality
1.9/5
Pricing
2.1/5
Customer Service
ClubCorp CMO
Meg Tollison
Meg Tollison serves as the Chief Marketing Officer of ClubCorp. Meg started at ClubCorp in January of 2016. Meg is currently based in the Dallas/Fort Worth Area.
ClubCorp NPS
ClubCorp's Net Promoter Score (NPS) is a -64 with 14% Promoters, 8% Passives, and 78% Detractors. Net Promoter Score tracks whether ClubCorp's customers would recommend using the product based on a scale of -100 to 100.
ClubCorp Overall NPS
| 14% | Promoters |
|---|---|
| 8% | Passives |
| 78% | Detractors |
ClubCorp NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2023 -60 | Aug 2023 | -60 |
Oct 2023 -60 | Oct 2023 | -60 |
Jan 2024 -58 | Jan 2024 | -58 |
Mar 2024 -60 | Mar 2024 | -60 |
Apr 2024 -61 | Apr 2024 | -61 |
Jul 2024 -61 | Jul 2024 | -61 |
Aug 2024 -61 | Aug 2024 | -61 |
Oct 2024 -61 | Oct 2024 | -61 |
Jan 2025 -63 | Jan 2025 | -63 |
Apr 2025 -63 | Apr 2025 | -63 |
Oct 2025 -62 | Oct 2025 | -62 |
Dec 2025 -62 | Dec 2025 | -62 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ClubCorp NPS by Gender
Male customers rated ClubCorp's NPS 34 points higher than Female customers.
Male
-66
ClubCorp's NPS was rated -66 by Male customers on Comparably.
13%
Promoters
8%
Passives
79%
Detractors
Female
-100
ClubCorp's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
ClubCorp NPS by Ethnicity
ClubCorp's NPS was rated the highest by African American/Black customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -75 | Caucasian | -75 |
African American/Black -20 | African American/Black | -20 |
Other -100 | Other | -100 |
ClubCorp NPS by Age
ClubCorp's NPS was rated the highest by customers ages 36-40, and the lowest by customers ages 66+.
ClubCorp NPS by Usage
ClubCorp's NPS was rated the highest by customers who have used ClubCorp's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -34 | Less than 1 Year | -34 |
1 to 2 Years 34 | 1 to 2 Years | 34 |
2 to 5 Years -90 | 2 to 5 Years | -90 |
5 to 10 Years -92 | 5 to 10 Years | -92 |
Over 10 Years -94 | Over 10 Years | -94 |
ClubCorp Customer Reviews
Out of the 10 ClubCorp customer reviews 2 were positive and 8 were constructive. ClubCorp customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
ClubCorp Customer Loyalty
81%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
81% of ClubCorp users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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ClubCorp Customer Loyalty Score by Gender
Female customers rated ClubCorp's Customer Loyalty score 6% higher than Male customers.
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Male
84%
Yes
Female
90%
Yes
ClubCorp Customer Loyalty Score by Ethnicity
ClubCorp's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of ClubCorp.
85
out of 100
Caucasian
82
out of 100
African American/Black
85
out of 100
Other
ClubCorp Customer Loyalty Score by Age
ClubCorp's Customer Loyalty score was rated the highest by customers ages 36-40, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of ClubCorp.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
36-40 100% | 36-40 | 100% |
41-45 89% | 41-45 | 89% |
51-55 82% | 51-55 | 82% |
56-60 100% | 56-60 | 100% |
61-65 91% | 61-65 | 91% |
66+ 65% | 66+ | 65% |
ClubCorp Customer Loyalty Score by Usage
ClubCorp's Customer Loyalty score was rated the highest by customers who have used ClubCorp's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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ClubCorp Customer Loyalty Score by Industry
ClubCorp's Customer Loyalty score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Legal industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
ClubCorp Product Quality
2.1/5
ClubCorp has an overall Product Quality score of 2.1 out of 5 stars rated by its users and customers.
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ClubCorp Product Information
ClubCorp’s product quality score is a 2.1 out of 5 as rated by its users and customers. Reviewers from the Aerospace and Aviation industry rated ClubCorp's product the highest. Reviewers from the Legal industry rated ClubCorp the lowest at 1.8.
- Website
- http://www.clubcorp.com/
- Company Size
- 10,000+ Employees
Industry
Tech
Travel
Quick Insights into ClubCorp Product Quality
ClubCorp's Product Quality score was rated highest by customers who have used ClubCorp's products/services for Less than 1 Year, and rated lowest by Other customers.
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Ranked ClubCorp Product Quality the Highest
Ranked ClubCorp Product Quality the Lowest
ClubCorp Product Quality Score by Gender
Male customers rated ClubCorp's Product Quality score 0.5 stars higher than Female customers.
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Male
2.1/5
Female
1.6/5
ClubCorp Product Quality Score by Ethnicity
ClubCorp's Product Quality score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of ClubCorp.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
African American/Black 2.5 | African American/Black | 2.5 |
Other 1.5 | Other | 1.5 |
ClubCorp Product Quality Score by Age
ClubCorp's Product Quality score was rated the highest by customers ages 51-55, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of ClubCorp.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 2.3 | 36-40 | 2.3 |
41-45 1.7 | 41-45 | 1.7 |
51-55 2.9 | 51-55 | 2.9 |
56-60 1.5 | 56-60 | 1.5 |
61-65 2.1 | 61-65 | 2.1 |
66+ 1.7 | 66+ | 1.7 |
ClubCorp Product Quality Score by Usage
ClubCorp's Product Quality score was rated the highest by customers who have used ClubCorp's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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ClubCorp Product Quality Score by Industry
ClubCorp's Product Quality score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Legal industry customers.
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ClubCorp Pricing
ClubCorp ROI & Value For Money
1.9/5
ClubCorp has a value for money and ROI score of 1.9 out of 5 stars rated by its users and customers.
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ClubCorp Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Banking and Financial Services industry think that they had the lowest ROI from ClubCorp.
Quick Insights into ClubCorp ROI
ClubCorp's ROI score was rated highest by customers who have used ClubCorp's products/services for Less than 1 Year, and rated lowest by customers who have used ClubCorp's products/services for Over 10 Years.
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Ranked ClubCorp ROI the Highest
Ranked ClubCorp ROI the Lowest
ClubCorp ROI Score by Gender
Male customers rated ClubCorp's ROI score 0.3 stars higher than Female customers.
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Male
1.8/5
Female
1.5/5
ClubCorp ROI Score by Ethnicity
ClubCorp's ROI score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of ClubCorp.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.7 | Caucasian | 1.7 |
African American/Black 2.4 | African American/Black | 2.4 |
Other 1.5 | Other | 1.5 |
ClubCorp ROI Score by Age
ClubCorp's ROI score was rated the highest by customers ages 36-40, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full ROI by Age data of ClubCorp.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 2.5 | 36-40 | 2.5 |
41-45 1.7 | 41-45 | 1.7 |
51-55 2.2 | 51-55 | 2.2 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.6 | 61-65 | 1.6 |
66+ 1.5 | 66+ | 1.5 |
ClubCorp ROI Score by Usage
ClubCorp's ROI score was rated the highest by customers who have used ClubCorp's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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ClubCorp ROI Score by Industry
ClubCorp's ROI score was rated the highest by Accounting industry customers, and the lowest by Legal industry customers.
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ClubCorp Customer Satisfaction (CSAT)
ClubCorp Customer Satisfaction (CSAT) Score
21 / 100
ClubCorp has an overall Customer Satisfaction score of 21 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
8%
Satisfied
13%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
21%
Very Dissatisfied
45%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into ClubCorp Customer Satisfaction
ClubCorp's Customer Satisfaction score was rated highest by customers from the Aerospace and Aviation industry, and rated lowest by customers from the Tech industry.
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Ranked ClubCorp Customer Satisfaction the Highest
Ranked ClubCorp Customer Satisfaction the Lowest
ClubCorp Customer Satisfaction Score by Gender
Male customers rated ClubCorp's Customer Satisfaction score 0 points higher than Female customers.
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21 / 100
MaleVery Satisfied | 9% | |
|---|---|---|
Satisfied | 12% | |
Neither Satisfied nor Dissatisfied | 6% | |
Dissatisfied | 24% | |
Very Dissatisfied | 49% |
0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 45% | |
Dissatisfied | 11% | |
Very Dissatisfied | 44% |
ClubCorp Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
ClubCorp's Customer Satisfaction (CSAT) score was rated 21% according to Caucasian users and customers.
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21 / 100
Very Satisfied
9%
Satisfied
12%
Neither Satisfied nor Dissatisfied
15%
Dissatisfied
26%
Very Dissatisfied
38%
CSAT according to African American/Black
ClubCorp's Customer Satisfaction (CSAT) score was rated 0% according to African American/Black users and customers.
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0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
CSAT according to Other
ClubCorp's Customer Satisfaction (CSAT) score was rated 0% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of ClubCorp.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
80%
ClubCorp Customer Satisfaction Score by Age
ClubCorp's Customer Satisfaction score was rated the highest by customers ages 36-40, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of ClubCorp.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 36-40 | 33% | |||||||||||||||
| 41-45 | 26% | |||||||||||||||
| 51-55 | 25% | |||||||||||||||
| 56-60 | 17% | |||||||||||||||
| 61-65 | 11% | |||||||||||||||
| 66+ | 9% |
ClubCorp Customer Satisfaction Score by Usage
ClubCorp's Customer Satisfaction score was rated the highest by customers who have used ClubCorp's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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ClubCorp Customer Satisfaction Score by Industry
ClubCorp's Customer Satisfaction score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "ClubCorp Customer Satisfaction Score by Industry",
"text": "ClubCorp's Customer Satisfaction score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
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"stars": 0,
"csatScore": 0,
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"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Accounting",
"groupId": 495,
"score": 50,
"stars": 0,
"csatScore": 50,
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"scoreClassName": "",
"scoreLabel": 50
},
{
"label": "Aerospace and Aviation",
"groupId": 496,
"score": 67,
"stars": 0,
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{
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"groupId": 501,
"score": 0,
"stars": 0,
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"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Education",
"groupId": 515,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "ClubCorp's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Legal",
"groupId": 529,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "ClubCorp's Customer Satisfaction score is rated by Legal customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Energy and Manufacturing",
"groupId": 541,
"score": 0,
"stars": 0,
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"text": "ClubCorp's Customer Satisfaction score is rated by Energy and Manufacturing customers on Comparably.",
"scoreClassName": "",
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}
]
}ClubCorp Customer Service
2.1/5
ClubCorp has an overall Customer Service score of 2.1 out of 5 stars rated by its users and customers.
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About ClubCorp's Customer Service
Address
Dallas, TX
Website
http://www.clubcorp.com/
Quick Insights into ClubCorp Customer Service
ClubCorp's Customer Service score was rated highest by customers who have used ClubCorp's products/services for 1 to 2 Years, and rated lowest by customers who have used ClubCorp's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked ClubCorp's Customer Service score.
Ranked ClubCorp Customer Service the Highest
Ranked ClubCorp Customer Service the Lowest
ClubCorp Customer Service Score by Gender
Male customers rated ClubCorp's Customer Service score 0.6 stars higher than Female customers.
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Male
2.1/5
Female
1.5/5
ClubCorp Customer Service Score by Ethnicity
ClubCorp's Customer Service score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of ClubCorp.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
African American/Black 2.6 | African American/Black | 2.6 |
Other 1.5 | Other | 1.5 |
ClubCorp Customer Service Score by Age
ClubCorp's Customer Service score was rated the highest by customers ages 41-45, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of ClubCorp.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
36-40 2.1 | 36-40 | 2.1 |
41-45 2.4 | 41-45 | 2.4 |
51-55 2 | 51-55 | 2 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.9 | 66+ | 1.9 |
ClubCorp Customer Service Score by Usage
ClubCorp's Customer Service score was rated the highest by customers who have used ClubCorp's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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ClubCorp Customer Service Score by Industry
ClubCorp's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Legal industry customers.
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ClubCorp as an Employer
2.3/5
ClubCorp has a 2.3/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
ClubCorp scored a -64 for Net Promoter Score and a -35 for Employee Net Promoter Score. NPS gauges how likely a customer of ClubCorp would recommend the brand to a friend. ENPS measures how likely ClubCorp employees would recommend working at ClubCorp to a friend.
Net Promoter Score
-64
NPS Score
| 14% | Promoters |
|---|---|
| 8% | Passive |
| 78% | Detractors |
Employee Net Promoter Score
-35
eNPS Score
| 25% | Promoters |
|---|---|
| 15% | Passive |
| 60% | Detractors |
