0
NPS
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Clustrix
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About Clustrix's Brand
ClustrixDB is a SQL database engineered for the cloud built specifically to meet the unique performance demands of e-commerce merchants.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Clustrix NPS
Clustrix's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Clustrix's customers would recommend using the product based on a scale of -100 to 100.
Clustrix Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Clustrix NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2021 100 | Mar 2021 | 100 |
May 2021 100 | May 2021 | 100 |
Aug 2022 33 | Aug 2022 | 33 |
Apr 2024 0 | Apr 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Clustrix Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Clustrix users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Clustrix Product Quality
5/5
Clustrix has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Clustrix's overall Product Quality score rated by its users and customers.
Clustrix Product Information
Clustrix’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.clustrix.com
- Company Size
- 51-200 Employees
Industry
Tech
Big Data
Ecommerce and Marketplaces
Enterprise
SaaS
Clustrix Pricing
Clustrix ROI & Value For Money
5/5
Clustrix has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Clustrix's overall ROI score rated by its users and customers.
Clustrix Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Clustrix Customer Service
5/5
Clustrix has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Clustrix's overall Customer Service score rated by its users and customers.
About Clustrix's Customer Service
Address
201 Mission Street, Suite 1400, San Francisco, CA 94105
Website
http://www.clustrix.com
Clustrix as an Employer
4.6/5
Clustrix has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Clustrix scored a 0 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Clustrix would recommend the brand to a friend. ENPS measures how likely Clustrix employees would recommend working at Clustrix to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
