-40
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Clutch
Marketing or Exec? Claim Your Free Account
About Clutch's Brand
Clutch is a marketing platform that provides customer marketing solutions to its clients.
Brand at a Glance
10%
Customer Loyalty
2/5
Product Quality
2.7/5
Pricing
2.5/5
Customer Service
Clutch NPS
Clutch's Net Promoter Score (NPS) is a -40 with 20% Promoters, 20% Passives, and 60% Detractors. Net Promoter Score tracks whether Clutch's customers would recommend using the product based on a scale of -100 to 100.
Clutch Overall NPS
| 20% | Promoters |
|---|---|
| 20% | Passives |
| 60% | Detractors |
Clutch NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 -100 | Apr 2022 | -100 |
Jul 2023 0 | Jul 2023 | 0 |
May 2024 0 | May 2024 | 0 |
Sep 2024 -25 | Sep 2024 | -25 |
Nov 2024 -40 | Nov 2024 | -40 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Clutch Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Clutch users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Clutch Product Quality
2/5
Clutch has an overall Product Quality score of 2 out of 5 stars rated by its users and customers.
Sign Up to unlock Clutch's overall Product Quality score rated by its users and customers.
Clutch Product Information
Clutch’s product quality score is a 2 out of 5 as rated by its users and customers.
- Website
- https://www.clutch.com/
- Company Size
- 51-200 Employees
Industry
Tech
Business Services
Clutch Pricing
Clutch ROI & Value For Money
2.7/5
Clutch has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Clutch's overall ROI score rated by its users and customers.
Clutch Customer Satisfaction (CSAT)
Clutch Customer Satisfaction (CSAT) Score
34 / 100
Clutch has an overall Customer Satisfaction score of 34 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
34%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
33%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Clutch Customer Service
2.5/5
Clutch has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Clutch's overall Customer Service score rated by its users and customers.
About Clutch's Customer Service
Address
1146 19th Street NW Suite 400, Ambler, PA 20036
Website
https://www.clutch.com/
Phone Number
+1 (800) 215-2776
Consumer vs. Employees
Clutch scored a -40 for Net Promoter Score and a -76 for Employee Net Promoter Score. NPS gauges how likely a customer of Clutch would recommend the brand to a friend. ENPS measures how likely Clutch employees would recommend working at Clutch to a friend.
Net Promoter Score
-40
NPS Score
| 20% | Promoters |
|---|---|
| 20% | Passive |
| 60% | Detractors |
Employee Net Promoter Score
-76
eNPS Score
| 12% | Promoters |
|---|---|
| 0% | Passive |
| 88% | Detractors |
