-76
NPS
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Clutter
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About Clutter's Brand
On-demand storage company changing the way you manage your belongings. Headquartered in Culver City, CA.
Brand at a Glance
55%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Clutter NPS
Clutter's Net Promoter Score (NPS) is a -76 with 11% Promoters, 2% Passives, and 87% Detractors. Net Promoter Score tracks whether Clutter's customers would recommend using the product based on a scale of -100 to 100.
Clutter Overall NPS
| 11% | Promoters |
|---|---|
| 2% | Passives |
| 87% | Detractors |
Clutter NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2025 -75 | Jan 2025 | -75 |
Feb 2025 -75 | Feb 2025 | -75 |
Apr 2025 -75 | Apr 2025 | -75 |
May 2025 -75 | May 2025 | -75 |
Jun 2025 -75 | Jun 2025 | -75 |
Jul 2025 -75 | Jul 2025 | -75 |
Aug 2025 -77 | Aug 2025 | -77 |
Sep 2025 -77 | Sep 2025 | -77 |
Oct 2025 -77 | Oct 2025 | -77 |
Nov 2025 -77 | Nov 2025 | -77 |
Jan 2026 -77 | Jan 2026 | -77 |
Mar 2026 -77 | Mar 2026 | -77 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Clutter NPS by Gender
Male customers rated Clutter's NPS 14 points higher than Female customers.
Male
-82
Clutter's NPS was rated -82 by Male customers on Comparably.
7%
Promoters
4%
Passives
89%
Detractors
Female
-96
Clutter's NPS was rated -96 by Female customers on Comparably.
0%
Promoters
4%
Passives
96%
Detractors
Clutter NPS by Ethnicity
Clutter's NPS was rated the highest by African American/Black customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -90 | Caucasian | -90 |
African American/Black -90 | African American/Black | -90 |
Other -100 | Other | -100 |
Clutter NPS by Age
Clutter's NPS was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
Clutter NPS by Usage
Clutter's NPS was rated the highest by customers who have used Clutter's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -88 | Less than 1 Year | -88 |
1 to 2 Years -85 | 1 to 2 Years | -85 |
2 to 5 Years -100 | 2 to 5 Years | -100 |
5 to 10 Years -100 | 5 to 10 Years | -100 |
Over 10 Years -67 | Over 10 Years | -67 |
Clutter Customer Reviews
Out of the 15 Clutter customer reviews 2 were positive and 13 were constructive. Clutter customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Clutter Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Clutter users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Clutter Customer Loyalty Score by Gender
Female customers rated Clutter's Customer Loyalty score 10% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Clutter.
Male
43%
Yes
Female
53%
Yes
Clutter Customer Loyalty Score by Ethnicity
Clutter's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Clutter.
36
out of 100
Caucasian
73
out of 100
African American/Black
51
out of 100
Other
Clutter Customer Loyalty Score by Age
Clutter's Customer Loyalty score was rated the highest by customers ages 51-55, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Clutter.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 10% | 18-25 | 10% |
26-30 70% | 26-30 | 70% |
31-35 33% | 31-35 | 33% |
36-40 46% | 36-40 | 46% |
41-45 52% | 41-45 | 52% |
46-50 40% | 46-50 | 40% |
51-55 85% | 51-55 | 85% |
56-60 59% | 56-60 | 59% |
61-65 33% | 61-65 | 33% |
66+ 70% | 66+ | 70% |
Clutter Customer Loyalty Score by Usage
Clutter's Customer Loyalty score was rated the highest by customers who have used Clutter's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Clutter Customer Loyalty Score by Industry
Clutter's Customer Loyalty score was rated the highest by Legal industry customers, and the lowest by Marketing, Advertising and Research industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Clutter Product Quality
1.5/5
Clutter has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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Clutter Product Information
Clutter’s product quality score is a 1.5 out of 5 as rated by its users and customers. Reviewers from the Education industry rated Clutter's product the highest. Reviewers from the Tech industry rated Clutter the lowest at 1.5.
- Website
- http://clutter.com
- Company Size
- 201-500 Employees
Industry
Tech
Consumer Services
Quick Insights into Clutter Product Quality
Clutter's Product Quality score was rated highest by customers from the Education industry, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Clutter's Product Quality.
Ranked Clutter Product Quality the Highest
Ranked Clutter Product Quality the Lowest
Clutter Product Quality Score by Gender
Clutter's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Clutter.
Male
1.5/5
Female
1.5/5
Clutter Product Quality Score by Ethnicity
Clutter's Product Quality score was rated 1.5 stars by both African American/Black and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Clutter.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Other 1.5 | Other | 1.5 |
Clutter Product Quality Score by Age
Clutter's Product Quality score was rated 1.5 stars by customers ages 18-25 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Clutter.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 1.5 | 18-25 | 1.5 |
26-30 1.5 | 26-30 | 1.5 |
31-35 1.5 | 31-35 | 1.5 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Clutter Product Quality Score by Usage
Clutter's Product Quality score was rated 1.5 stars by customers who have used Clutter's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.
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Clutter Product Quality Score by Industry
Clutter's Product Quality score was rated the highest by Education industry customers, and the lowest by Tech industry customers.
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Clutter Pricing
Clutter ROI & Value For Money
1.5/5
Clutter has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Clutter's overall ROI score rated by its users and customers.
Clutter Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Arts and Entertainment industry think that they had the lowest ROI from Clutter.
Quick Insights into Clutter ROI
Clutter's ROI score was rated highest by customers from the Tech industry, and rated lowest by customers who have used Clutter's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked Clutter's ROI score.
Ranked Clutter ROI the Highest
Ranked Clutter ROI the Lowest
Clutter ROI Score by Gender
Clutter's ROI score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Clutter.
Male
1.5/5
Female
1.5/5
Clutter ROI Score by Ethnicity
Clutter's ROI score was rated 1.5 stars by both African American/Black and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Clutter.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Other 1.5 | Other | 1.5 |
Clutter ROI Score by Age
Clutter's ROI score was rated 1.5 stars by customers ages 18-25 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Clutter.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 1.5 | 18-25 | 1.5 |
26-30 1.5 | 26-30 | 1.5 |
31-35 1.5 | 31-35 | 1.5 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Clutter ROI Score by Usage
Clutter's ROI score was rated 1.5 stars by customers who have used Clutter's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.
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Clutter ROI Score by Industry
Clutter's ROI score was rated the highest by Tech industry customers, and the lowest by Media and Entertainment industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Clutter Customer Satisfaction (CSAT)
Clutter Customer Satisfaction (CSAT) Score
11 / 100
Clutter has an overall Customer Satisfaction score of 11 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
7%
Satisfied
4%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
6%
Very Dissatisfied
79%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Clutter Customer Satisfaction
Clutter's Customer Satisfaction score was rated highest by customers ages 26-30, and rated lowest by Other customers.
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Ranked Clutter Customer Satisfaction the Highest
Ranked Clutter Customer Satisfaction the Lowest
Clutter Customer Satisfaction Score by Gender
Female customers rated Clutter's Customer Satisfaction score 1 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Clutter.
5 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 5% | |
Neither Satisfied nor Dissatisfied | 4% | |
Dissatisfied | 0% | |
Very Dissatisfied | 91% |
6 / 100
FemaleVery Satisfied | 2% | |
|---|---|---|
Satisfied | 4% | |
Neither Satisfied nor Dissatisfied | 2% | |
Dissatisfied | 7% | |
Very Dissatisfied | 85% |
Clutter Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Clutter's Customer Satisfaction (CSAT) score was rated 5% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Clutter.
5 / 100
Very Satisfied
0%
Satisfied
5%
Neither Satisfied nor Dissatisfied
2%
Dissatisfied
2%
Very Dissatisfied
91%
CSAT according to African American/Black
Clutter's Customer Satisfaction (CSAT) score was rated 26% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Clutter.
26 / 100
Very Satisfied
13%
Satisfied
13%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
11%
Very Dissatisfied
63%
CSAT according to Other
Clutter's Customer Satisfaction (CSAT) score was rated 0% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Clutter.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
6%
Very Dissatisfied
88%
Clutter Customer Satisfaction Score by Age
Clutter's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Clutter.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 33% | |||||||||||||||
| 31-35 | 0% | |||||||||||||||
| 36-40 | 0% | |||||||||||||||
| 41-45 | 16% | |||||||||||||||
| 46-50 | 9% | |||||||||||||||
| 51-55 | 0% | |||||||||||||||
| 56-60 | 0% | |||||||||||||||
| 61-65 | 0% | |||||||||||||||
| 66+ | 0% |
Clutter Customer Satisfaction Score by Usage
Clutter's Customer Satisfaction score was rated the highest by customers who have used Clutter's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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Clutter Customer Satisfaction Score by Industry
Clutter's Customer Satisfaction score was rated the highest by Legal industry customers, and the lowest by Marketing, Advertising and Research industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Clutter Customer Satisfaction Score by Industry",
"text": "Clutter's Customer Satisfaction score was rated the highest by Legal industry customers, and the lowest by Marketing, Advertising and Research industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 10,
"stars": 0,
"csatScore": 10,
"text": "Clutter's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 10
},
{
"label": "Arts and Entertainment",
"groupId": 499,
"score": 13,
"stars": 0,
"csatScore": 13,
"text": "Clutter's Customer Satisfaction score is rated by Arts and Entertainment customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 13
},
{
"label": "Banking and Financial Services",
"groupId": 501,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Clutter's Customer Satisfaction score is rated by Banking and Financial Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Business and Consumer Services",
"groupId": 504,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Clutter's Customer Satisfaction score is rated by Business and Consumer Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Education",
"groupId": 515,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Clutter's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Hospitality",
"groupId": 523,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Clutter's Customer Satisfaction score is rated by Hospitality customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Legal",
"groupId": 529,
"score": 20,
"stars": 0,
"csatScore": 20,
"text": "Clutter's Customer Satisfaction score is rated by Legal customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 20
},
{
"label": "Marketing, Advertising and Research",
"groupId": 535,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Clutter's Customer Satisfaction score is rated by Marketing, Advertising and Research customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
}
]
}Clutter Customer Service
1.5/5
Clutter has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Clutter's overall Customer Service score rated by its users and customers.
About Clutter's Customer Service
Address
Culver City, Culver City, CA 90232
Website
http://clutter.com
Phone Number
(800)805-4023
Quick Insights into Clutter Customer Service
Clutter's Customer Service score was rated highest by customers ages 26-30, and rated lowest by customers who have used Clutter's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked Clutter's Customer Service score.
Ranked Clutter Customer Service the Highest
Ranked Clutter Customer Service the Lowest
Clutter Customer Service Score by Gender
Clutter's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Clutter.
Male
1.5/5
Female
1.5/5
Clutter Customer Service Score by Ethnicity
Clutter's Customer Service score was rated 1.5 stars by both African American/Black and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Clutter.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Other 1.5 | Other | 1.5 |
Clutter Customer Service Score by Age
Clutter's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Clutter.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 1.5 | 18-25 | 1.5 |
26-30 1.7 | 26-30 | 1.7 |
31-35 1.5 | 31-35 | 1.5 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Clutter Customer Service Score by Usage
Clutter's Customer Service score was rated 1.5 stars by customers who have used Clutter's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.
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Clutter Customer Service Score by Industry
Clutter's Customer Service score was rated the highest by Business and Consumer Services industry customers, and the lowest by Media and Entertainment industry customers.
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Clutter as an Employer
Consumer vs. Employees
Clutter scored a -76 for Net Promoter Score and a -41 for Employee Net Promoter Score. NPS gauges how likely a customer of Clutter would recommend the brand to a friend. ENPS measures how likely Clutter employees would recommend working at Clutter to a friend.
Net Promoter Score
-76
NPS Score
| 11% | Promoters |
|---|---|
| 2% | Passive |
| 87% | Detractors |
Employee Net Promoter Score
-41
eNPS Score
| 24% | Promoters |
|---|---|
| 11% | Passive |
| 65% | Detractors |
