11
NPS
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CMA CGM
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About CMA CGM's Brand
Provider of transportation and logistics solutions. The company provides shipping, vessel and container fleet, hazardous cargo, container fleet management, and supply-chain services. It also offers luxury tours and travel, and sea cruise services.
Brand at a Glance
82%
Customer Loyalty
3.7/5
Product Quality
3.6/5
Pricing
3.7/5
Customer Service
CMA CGM NPS
CMA CGM's Net Promoter Score (NPS) is a 11 with 51% Promoters, 9% Passives, and 40% Detractors. Net Promoter Score tracks whether CMA CGM's customers would recommend using the product based on a scale of -100 to 100.
CMA CGM Overall NPS
| 51% | Promoters |
|---|---|
| 9% | Passives |
| 40% | Detractors |
CMA CGM NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2024 -1 | Apr 2024 | -1 |
Jul 2024 0 | Jul 2024 | 0 |
Aug 2024 -1 | Aug 2024 | -1 |
Sep 2024 -8 | Sep 2024 | -8 |
Dec 2024 -5 | Dec 2024 | -5 |
Jan 2025 2 | Jan 2025 | 2 |
Feb 2025 4 | Feb 2025 | 4 |
Apr 2025 1 | Apr 2025 | 1 |
Jun 2025 5 | Jun 2025 | 5 |
Aug 2025 3 | Aug 2025 | 3 |
Dec 2025 8 | Dec 2025 | 8 |
Feb 2026 10 | Feb 2026 | 10 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
CMA CGM NPS by Gender
Female customers rated CMA CGM's NPS 36 points higher than Male customers.
Male
14
CMA CGM's NPS was rated 14 by Male customers on Comparably.
52%
Promoters
10%
Passives
38%
Detractors
Female
50
CMA CGM's NPS was rated 50 by Female customers on Comparably.
75%
Promoters
0%
Passives
25%
Detractors
CMA CGM NPS by Ethnicity
CMA CGM's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Hispanic or Latino customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 12 | Caucasian | 12 |
Hispanic or Latino -67 | Hispanic or Latino | -67 |
African American/Black 60 | African American/Black | 60 |
Asian or Pacific Islander 67 | Asian or Pacific Islander | 67 |
Other 50 | Other | 50 |
CMA CGM NPS by Age
CMA CGM's NPS was rated the highest by customers ages 36-40, and the lowest by customers ages 61-65.
CMA CGM NPS by Usage
CMA CGM's NPS was rated the highest by customers who have used CMA CGM's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years -28 | 1 to 2 Years | -28 |
2 to 5 Years 60 | 2 to 5 Years | 60 |
5 to 10 Years 20 | 5 to 10 Years | 20 |
CMA CGM Customer Reviews
Out of the 5 CMA CGM customer reviews 3 were positive and 2 were constructive. CMA CGM customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
CMA CGM Customer Loyalty
82%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
82% of CMA CGM users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
CMA CGM Customer Loyalty Score by Gender
Female customers rated CMA CGM's Customer Loyalty score 17% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of CMA CGM.
Male
83%
Yes
Female
100%
Yes
CMA CGM Customer Loyalty Score by Ethnicity
CMA CGM's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Hispanic or Latino customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of CMA CGM.
90
out of 100
Caucasian
70
out of 100
Hispanic or Latino
100
out of 100
African American/Black
100
out of 100
Asian or Pacific Islander
78
out of 100
Other
CMA CGM Customer Loyalty Score by Age
CMA CGM's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of CMA CGM.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 100% | 26-30 | 100% |
31-35 78% | 31-35 | 78% |
36-40 100% | 36-40 | 100% |
41-45 70% | 41-45 | 70% |
61-65 70% | 61-65 | 70% |
CMA CGM Customer Loyalty Score by Usage
CMA CGM's Customer Loyalty score was rated the highest by customers who have used CMA CGM's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
CMA CGM Customer Loyalty Score by Industry
CMA CGM's Customer Loyalty score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Logistics and Supply Chain industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
CMA CGM Product Quality
3.7/5
CMA CGM has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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CMA CGM Product Information
CMA CGM’s product quality score is a 3.7 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated CMA CGM's product the highest. Reviewers from the Logistics and Supply Chain industry rated CMA CGM the lowest at 3.1.
- Website
- www.cma-cgm.com
- Company Size
- 10,000+ Employees
Quick Insights into CMA CGM Product Quality
CMA CGM's Product Quality score was rated highest by customers ages 36-40, and rated lowest by Hispanic or Latino customers.
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Ranked CMA CGM Product Quality the Highest
Ranked CMA CGM Product Quality the Lowest
CMA CGM Product Quality Score by Gender
Female customers rated CMA CGM's Product Quality score 1 stars higher than Male customers.
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Male
3.4/5
Female
4.4/5
CMA CGM Product Quality Score by Ethnicity
CMA CGM's Product Quality score was rated the highest by African American/Black customers, and the lowest by Hispanic or Latino customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of CMA CGM.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.8 | Caucasian | 3.8 |
Hispanic or Latino 1.6 | Hispanic or Latino | 1.6 |
African American/Black 4.6 | African American/Black | 4.6 |
Asian or Pacific Islander 4.6 | Asian or Pacific Islander | 4.6 |
Other 3.2 | Other | 3.2 |
CMA CGM Product Quality Score by Age
CMA CGM's Product Quality score was rated the highest by customers ages 36-40, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of CMA CGM.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 3.4 | 26-30 | 3.4 |
31-35 3.4 | 31-35 | 3.4 |
36-40 4.6 | 36-40 | 4.6 |
41-45 3.5 | 41-45 | 3.5 |
61-65 2.6 | 61-65 | 2.6 |
CMA CGM Product Quality Score by Usage
CMA CGM's Product Quality score was rated the highest by customers who have used CMA CGM's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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CMA CGM Product Quality Score by Industry
CMA CGM's Product Quality score was rated the highest by Tech industry customers, and the lowest by Logistics and Supply Chain industry customers.
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CMA CGM Pricing
CMA CGM ROI & Value For Money
3.6/5
CMA CGM has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock CMA CGM's overall ROI score rated by its users and customers.
CMA CGM Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Aerospace and Aviation industry. The users from the Logistics and Supply Chain industry think that they had the lowest ROI from CMA CGM.
Quick Insights into CMA CGM ROI
CMA CGM's ROI score was rated highest by Asian or Pacific Islander customers, and rated lowest by Hispanic or Latino customers.
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Ranked CMA CGM ROI the Highest
Ranked CMA CGM ROI the Lowest
CMA CGM ROI Score by Gender
Female customers rated CMA CGM's ROI score 0.8 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of CMA CGM.
Male
3.3/5
Female
4.1/5
CMA CGM ROI Score by Ethnicity
CMA CGM's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Hispanic or Latino customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of CMA CGM.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.6 | Caucasian | 3.6 |
Hispanic or Latino 1.6 | Hispanic or Latino | 1.6 |
African American/Black 4.3 | African American/Black | 4.3 |
Asian or Pacific Islander 4.6 | Asian or Pacific Islander | 4.6 |
Other 3.2 | Other | 3.2 |
CMA CGM ROI Score by Age
CMA CGM's ROI score was rated the highest by customers ages 36-40, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full ROI by Age data of CMA CGM.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 3.5 | 26-30 | 3.5 |
31-35 2.9 | 31-35 | 2.9 |
36-40 4.5 | 36-40 | 4.5 |
41-45 3.1 | 41-45 | 3.1 |
61-65 2.5 | 61-65 | 2.5 |
CMA CGM ROI Score by Usage
CMA CGM's ROI score was rated the highest by customers who have used CMA CGM's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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CMA CGM ROI Score by Industry
CMA CGM's ROI score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Logistics and Supply Chain industry customers.
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CMA CGM Customer Satisfaction (CSAT)
CMA CGM Customer Satisfaction (CSAT) Score
68 / 100
CMA CGM has an overall Customer Satisfaction score of 68 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
53%
Satisfied
15%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
3%
Very Dissatisfied
19%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into CMA CGM Customer Satisfaction
CMA CGM's Customer Satisfaction score was rated highest by customers ages 36-40, and rated lowest by Hispanic or Latino customers.
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Ranked CMA CGM Customer Satisfaction the Highest
Ranked CMA CGM Customer Satisfaction the Lowest
CMA CGM Customer Satisfaction Score by Gender
Female customers rated CMA CGM's Customer Satisfaction score 2 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of CMA CGM.
65 / 100
MaleVery Satisfied | 45% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 10% | |
Dissatisfied | 0% | |
Very Dissatisfied | 25% |
67 / 100
FemaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 33% | |
Very Dissatisfied | 0% |
CMA CGM Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
CMA CGM's Customer Satisfaction (CSAT) score was rated 63% according to Caucasian users and customers.
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63 / 100
Very Satisfied
63%
Satisfied
0%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
13%
Very Dissatisfied
11%
CSAT according to Hispanic or Latino
CMA CGM's Customer Satisfaction (CSAT) score was rated 33% according to Hispanic or Latino users and customers.
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33 / 100
Very Satisfied
0%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
CSAT according to African American/Black
CMA CGM's Customer Satisfaction (CSAT) score was rated 100% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of CMA CGM.
100 / 100
Very Satisfied
80%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Asian or Pacific Islander
CMA CGM's Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of CMA CGM.
100 / 100
Very Satisfied
33%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
CMA CGM's Customer Satisfaction (CSAT) score was rated 34% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of CMA CGM.
34 / 100
Very Satisfied
34%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
33%
CMA CGM Customer Satisfaction Score by Age
CMA CGM's Customer Satisfaction score was rated the highest by customers ages 36-40, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of CMA CGM.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 75% | |||||||||||||||
| 31-35 | 67% | |||||||||||||||
| 36-40 | 100% | |||||||||||||||
| 61-65 | 34% |
CMA CGM Customer Satisfaction Score by Usage
CMA CGM's Customer Satisfaction score was rated the highest by customers who have used CMA CGM's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
CMA CGM Customer Satisfaction Score by Industry
CMA CGM's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Logistics and Supply Chain industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"title": "CMA CGM Customer Satisfaction Score by Industry",
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"label": "Tech",
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"scoreClassName": "max",
"scoreLabel": 89
},
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"label": "Aerospace and Aviation",
"groupId": 496,
"score": 67,
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"scoreClassName": "",
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}CMA CGM Customer Service
3.7/5
CMA CGM has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock CMA CGM's overall Customer Service score rated by its users and customers.
About CMA CGM's Customer Service
Address
4 quai d'Arenc, Marseille, 13235
Website
www.cma-cgm.com
Quick Insights into CMA CGM Customer Service
CMA CGM's Customer Service score was rated highest by customers ages 36-40, and rated lowest by Hispanic or Latino customers.
Sign Up to unlock insights into how customers have ranked CMA CGM's Customer Service score.
Ranked CMA CGM Customer Service the Highest
Ranked CMA CGM Customer Service the Lowest
CMA CGM Customer Service Score by Gender
Female customers rated CMA CGM's Customer Service score 0.6 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of CMA CGM.
Male
3.5/5
Female
4.1/5
CMA CGM Customer Service Score by Ethnicity
CMA CGM's Customer Service score was rated the highest by African American/Black customers, and the lowest by Hispanic or Latino customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of CMA CGM.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.9 | Caucasian | 3.9 |
Hispanic or Latino 1.6 | Hispanic or Latino | 1.6 |
African American/Black 4.6 | African American/Black | 4.6 |
Asian or Pacific Islander 4.6 | Asian or Pacific Islander | 4.6 |
Other 3.2 | Other | 3.2 |
CMA CGM Customer Service Score by Age
CMA CGM's Customer Service score was rated the highest by customers ages 36-40, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of CMA CGM.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 3.5 | 26-30 | 3.5 |
31-35 3.5 | 31-35 | 3.5 |
36-40 4.6 | 36-40 | 4.6 |
41-45 3.3 | 41-45 | 3.3 |
61-65 2.6 | 61-65 | 2.6 |
CMA CGM Customer Service Score by Usage
CMA CGM's Customer Service score was rated the highest by customers who have used CMA CGM's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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CMA CGM Customer Service Score by Industry
CMA CGM's Customer Service score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Logistics and Supply Chain industry customers.
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CMA CGM as an Employer
Consumer vs. Employees
CMA CGM scored a 11 for Net Promoter Score and a 25 for Employee Net Promoter Score. NPS gauges how likely a customer of CMA CGM would recommend the brand to a friend. ENPS measures how likely CMA CGM employees would recommend working at CMA CGM to a friend.
Net Promoter Score
11
NPS Score
| 51% | Promoters |
|---|---|
| 9% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
25
eNPS Score
| 52% | Promoters |
|---|---|
| 21% | Passive |
| 27% | Detractors |
