14
NPS
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CMMI Institute
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About CMMI Institute's Brand
CMMI(R) Institute helps organizations discover the true value they can deliver by building capability in their people and processes.
Brand at a Glance
79%
Customer Loyalty
3.9/5
Product Quality
3.7/5
Pricing
3.5/5
Customer Service
CMMI Institute NPS
CMMI Institute's Net Promoter Score (NPS) is a 14 with 57% Promoters, 0% Passives, and 43% Detractors. Net Promoter Score tracks whether CMMI Institute's customers would recommend using the product based on a scale of -100 to 100.
CMMI Institute Overall NPS
| 57% | Promoters |
|---|---|
| 0% | Passives |
| 43% | Detractors |
CMMI Institute NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2020 100 | Oct 2020 | 100 |
Jul 2022 0 | Jul 2022 | 0 |
Jan 2023 33 | Jan 2023 | 33 |
Sep 2023 50 | Sep 2023 | 50 |
Nov 2023 60 | Nov 2023 | 60 |
Dec 2023 33 | Dec 2023 | 33 |
Mar 2024 15 | Mar 2024 | 15 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
CMMI Institute Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of CMMI Institute users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
CMMI Institute Product Quality
3.9/5
CMMI Institute has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock CMMI Institute's overall Product Quality score rated by its users and customers.
CMMI Institute Product Information
CMMI Institute’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Website
- http://cmmiinstitute.com/
- Company Size
- 201-500 Employees
Industry
Tech
Education
CMMI Institute Pricing
CMMI Institute ROI & Value For Money
3.7/5
CMMI Institute has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock CMMI Institute's overall ROI score rated by its users and customers.
CMMI Institute Customer Satisfaction (CSAT)
CMMI Institute Customer Satisfaction (CSAT) Score
80 / 100
CMMI Institute has an overall Customer Satisfaction score of 80 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
40%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
CMMI Institute Customer Service
3.5/5
CMMI Institute has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock CMMI Institute's overall Customer Service score rated by its users and customers.
About CMMI Institute's Customer Service
Address
11 Stanwix Street Suite 1150, Pittsburgh, PA
Website
http://cmmiinstitute.com/
Phone Number
(412) 282-4020
CMMI Institute as an Employer
3.5/5
CMMI Institute has a 3.5/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
CMMI Institute scored a 14 for Net Promoter Score and a 50 for Employee Net Promoter Score. NPS gauges how likely a customer of CMMI Institute would recommend the brand to a friend. ENPS measures how likely CMMI Institute employees would recommend working at CMMI Institute to a friend.
Net Promoter Score
14
NPS Score
| 57% | Promoters |
|---|---|
| 0% | Passive |
| 43% | Detractors |
Employee Net Promoter Score
50
eNPS Score
| 75% | Promoters |
|---|---|
| 0% | Passive |
| 25% | Detractors |
